Disruption

@Charles @Olivia Clark ...  tagging to make sure ya'll see this.  🙂 

Thank you to the both of yall. I am blind as a bat apparently!!

You have to make the person/group a restricted moderator.  In the settings, you can then uncheck the option to use IP tools.  
ACP > Members > Staff > Moderators

Do you mean to block them from using the Ip Tools in the ModCP? If so, when editing the Moderator group under the Staff tab at your Admin Panel, under the General tab untick Can use IP tools? option and save the changes.

Yes, please DM me with the alternate email address and I'll cc that on a reply.

You can utilize our automated tool to handle your URL reset: 
 

@Agent Shark You will be happy to know this has now been resolved for you. Once again, apologies for the time taken on this one.

🤯Wow. And that's supposed to be "better" than self-hosting. Moments like this I'm glad I took the self-hosting route even though I went through some big learning curves.
😬It'd be funny if Namecheap was to blame and here we were trashing IPS support. Have you tried reaching out to Namecheap to see if they had any advice?
🤔I currently have most of my domains on GoDaddy, I'm hosting on Hosting Supremo, and using StackPath for website security. I think I pay a bit more than I would at other places, but the support I get from these companies has been totally worth it. Escalations can take a while, but waiting a week for support is insane. 🤮

Patrick (and Matt), this is hardly a case of "momentary frustration". I've been purchasing and using IPS products since 2007, for Pete's sake. It is an irrefutable fact that the IPS ACP now makes it (at best) difficult, and (at worst) essentially impossible to start a support ticket. It wasn't always that way. I am not a casual, ignorant or lazy end-user...as an FAA LAX air traffic controller and international aircraft accident investigator, I ran $100M+ safety-critical national airspace capital software projects, and am a highly-experienced tech dude in a hugely diverse range of disciplines by virtually any standard. I personally developed the ReachOut365 platform, which is used by some of the world's largest insurance companies, and routinely work with Fortune 500 companies. I'm not bragging; it's just the truth. If I have access to decent self-support, I can resolve 99.9% of any issues that arise. I hate having to start a support ticket and engage in the time-consuming back and forth by email dance and would much rather self-serve. I should not be penalized and jacked around simply because "the rest of the human race is stupid" (to paraphrase Patrick).
On the contrary, with IPS, I do not enjoy such access. Your "Help & Support" pages, despite having voluminous articles, rarely enable me to solve complex issues. Many of them are hopelessly out-of-date, and refer to screens and settings (e.g., social media integration) that bear no resemblance whatsoever to the present realities. Many of them are also extremely "shallow" in terms of necessary detail as well. I fully understand how difficult it is to keep such things updated, but that is not my problem in this case (except that at the end of the day, you've made it "my problem"). On the other hand, you marketing/sales media is first-rate. It's clearly a matter of priorities.
Furthermore, your ACP "Get Support" function explicitly and unavoidably requires the Admin to disable all third-party customizations (in order to even start a ticket). A few days ago, I did that (with extreme hesitation, and for good reason, as it turned out), and when I clicked the "Re-enable customizations" (or similar button), my custom app settings (developed by one of, if not the Number-1 IPS-savvy and experienced [non-IP employee] Devs on Planet Earth), all but one were not re-enabled, which effectively nuked my website. I had to call that Dev to have her re-enable everything, which cost me out-of-pocket). I rarely ask for support, but when I do, after spending thousands on your products over a 15 year period, it shouldn't be such an unmitigated pain in the ass. I've been told by not merely one, but several IPS-expert Developers that we've worked with (in so many words), that, "IPS products are generally really good, but their support absolutely sucks. It's not just "my" opinion...it is a widely-held truism.
Whilst I certainly understand you guys wanting to "channel" the support process to prevent issues that can be thusly resolved (by disabling 3rd-party plugins and apps, etc.). I have better things to do than to bust your balls, but I am extremely unhappy with this convoluted and crappy support ticket process, and I am not the only one by any stretch.
I've already paid my Developer to work around the issue that I was attempting to start a stupid support ticket about, so that's no longer an issue. We have a highly customized site that has cost me tens of thousands to develop. Much of that expense is because the IPS front-end UI is so clearly designed by Developers (rather than talented UI designers), and among other things, so profoundly inefficient (in terms of screen "real estate" usage) and un-intuitive in terms of UXI strategies.
In all fairness, I must also say that, once a support ticket actually somehow gets through, you guys are excellent (for the most part) in resolving issues (provided they don't come anywhere near straying from your frankly draconian definition of what constitutes "covered" topics). I understand that your margins require tight control, but I feel like you guys take it to a rather absurd extreme at times. Again, it wasn't always that way. Perhaps I'm just spoiled by the polar opposite end of the spectrum, such as Rackspace's Support and documentation, which blows your doors off on its worst day. It is hardly surprising or inappropriate for a businessman who has a lot riding on this platform choice to express strident frustration at poor performance.
Even despite the huge pile of cash I've spent to self-resolve the clumsy UI issues (in particular), I am finding myself very seriously wondering if we made a ginormous error in judgment by going with the IPS platform, and the lack of effective, timely support is no small part of that second-guessing. Could you (Matt and IPS) please consider:
Streamlining the support ticket process. Focus a bit on bringing your Support articles up-to-date, and; Hire or contract with skilled UXI designers? Thank you.

I am an enterprise-level UI designer and capital software project manager, and if you give me a decent support and help system, I can resolve almost anything on my own, but I am almost never successful using the IPS so-called "Support" system. Many of the articles are completely out of date, and do not reflect current realities. It's so damned ridiculous and frustrating. For God's sake, PLEASE get your faeces together.

Derp! Said everywhere someone has helped and I simply overlooked the proper tab. Off to try again.
 
Worked! Thanks for everyone for your patience. Putting the code:
 
/**
 * This file is for your custom CSS.
 * This file is not modified or overwritten during upgrades
 */
#ipsLayout_header header > .ipsLayout_container {
    height: 275px !important;
}
#elSiteTitle, #elLogo {
    height: 275px !important;
}
 
in the proper place (edit html/css; CUSTOM css) made the difference.

Also, is there anyway to possibly get blocks that can be implemented on the sidebar showing tournaments that are related to a category?

Gotcha! Just trying to make suggestions to help improve it and get you more customers. I can tell you that for my site, this plugin is an integral part of my site and will be used heavily for my users.
Having pages created for specific tournaments and then on the side being able to show the tournaments that fit the category I make would be great that way they can easily see what reflects the rules on that page if that makes sense 🙂

I look forward to seeing the widgets and appreciate everything!

I look forward to seeing the widgets and appreciate everything!

It don't seem to be that popular of a app, everyone wanted it until it was made lol
Yeah the widgets do come in handy plus you can put them anywhere in the website what will link them to the tournaments etc, another one will be like a featured widget for all the featured tournaments

yeah I can add a widget what will be able to be used as many times as you want and it can be from your chosen categories showing a list of tournaments.
I will be adding other widgets as well, they are normally the last things I think of lol

Very excited to use this on my business. Appreciate your service to your products and if I have questions, will be reaching out!

I appreciate you considering it. I'm currently in my research phase for a project and this plugin is crucial to the project so once I can finalize a few things on my end, you bet I will be buying this product. Members Shop is already a great one and having it integrated with this makes my life easier.

yeah that is easy enough to do, members shop already allows for points to be purchased etc so it will just be what I said basically with another setting for the sites % to take

Hi,
I had a few questions regarding this product.
1. Are members able to create a shop and have multiple products showcase in their shop?
2. Are the items a member wishes to sell displayable on their profile / is their shop accessible through their member profile.
3. When a purchase is made, is it possible for a purchase to be split (commission and what the shop owner will get) right away?
4. How does this work with Clubs?
 
Thank you!

Is there anyway to track grades of those who take quizzes? Maybe make something that allows us to set weights of certain quizzes. Then give an average grade? Essentially a school system.

When a user upgrades, the award just isn't awarded. Requirements are having the commerce package and/or having the usergroup.