MediaDiGi

@Matt glad to see the issue has been resolved.

I appreciate your support, and I appreciate you taking measures so that this will not happen again, systematically speaking.

It would have been a pain for me to leave, but, in all honesty, I would have done it to take care of my community because I believe the community members are above us, community managers.

This being said. This thread can be closed/deleted.

Quote

Im not sure why you’re asking if you should leave. Do you really expect someone here to say you should?

Well, my main goal is to trigger an alarm about the decline in the support offered by IPS and wonder if any other members have the same issues.

If I, who stayed with IPS for 14 years, get ignored, I can't imagine what would happen to new members. Or maybe only we, the old members, or me, get ignored. Who knows.

Quote

Regarding support via the forums… as a customer, I’ve found replies faster… I’ve found that other non-staff have been able to answer my questions with even more info than sometimes can be provided by staff AND I’ve found a ton of data from searching to help myself self-service. 

Mate. I've seen your replies to other topics. You primarily offer advanced support here in the topics rather than asking questions. Sorry but the truth is that we are not in the same boat here.

Quote

What I actually find most amusing is that you are complaining about not having email support but that case IS in an email now. You’re apparently not getting IPS emails.  So I’m not sure how this being in an email would have helped as it’s already there. 

Glad to find this situation amusing you. Most probably because you're not in my shoes. What I find not funny is that IPS staff said that I do not receive emails, and that's it; case closed, leaving me hanging. 

But I receive emails with invoices that need to be paid.

Anyway. I've raised the alarm now the ball is in the IPS yard. If they continue to ignore the situation again, I will get my answer and act accordingly.

To keep things short.... I've been using the Invision community software since 2008 or so, but lately, things have turned for the worst. 

They are bumping the cloud version, leaving the self-hosted clients in the dark. Even If I hold 5 licenses with them (2 active), I don't have email support (which is a basic requirement if you ask me for paid clients), leaving me the only option to post in forums, bump threads HOPING someone will see my thread and answer to me.

Folks. Invision is not open source with community support. You charge me $100 every 6 months for each active license.

It's been a week, and nothing except me talking to the walls.

So I don't hide it. I'm thinking of switching to XenForo even though I literally purchased 57 paid addons in the marketplace and hold 5 IPS licenses.

Respect your customers for god sake! 

Plain old BUMP. Still have the issues.

1 hour ago, Randy Calvert said:

You would see it in your email. You cannot initiate a ticket but the staff can on your behalf. Check your spam folder to see if it’s there. 

They can also resend as well. 

Thank you. Checked it, again but nothing's there.

2 hours ago, Marc Stridgen said:

This is actually the same as your other topic, which has had a ticket created for. That ticket is awaiting response from yourself, and will be in your email

@Marc Stridgen

I can not see such a ticket, unfortunately. Can you please resend it to the email address you have on file?

I suspect this is an issue with my support plan. Even if I'm paying for a license, I still don't have access to an email support plan.

Anyone? 🙄

The URL of the page the error occurred on was https://site.forum/admin/?app=core&module=system&controller=background&do=process&csrfKey=REMOVED

OutOfRangeException::0

Quote

#0 /sites/site.forum/files/system/Content/Comment.php(562): IPS\Patterns\_ActiveRecord::load()
#1 /sites/site.forum/files/system/Content/Comment.php(1938): IPS\Content\_Comment->item()
#2 /sites/site.forum/files/system/Content/Content.php(326): IPS\Content\_Comment->isAnonymous()
#3 /sites/site.forum/files/applications/core/extensions/core/Queue/RebuildUrlRels.php(137): IPS\_Content->author()
#4 /sites/site.forum/files/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_RebuildUrlRels->run()
#5 /sites/site.forum/files/applications/core/modules/admin/system/background.php(87): IPS\_Task::runQueue()
#6 /sites/site.forum/files/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\core\modules\admin\system\_background->IPS\core\modules\admin\system\{closure}()
#7 /sites/site.forum/files/applications/core/modules/admin/system/background.php(138): IPS\Helpers\_MultipleRedirect->__construct()
#8 /sites/site.forum/files/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\system\_background->process()
#9 /sites/site.forum/files/applications/core/modules/admin/system/background.php(42): IPS\Dispatcher\_Controller->execute()
#10 /sites/site.forum/files/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\system\_background->execute()
#11 /sites/site.forum/files/admin/index.php(13): IPS\_Dispatcher->run()
#12 {main}

The task break and can not run. I tried to disable ALL customizations, but the result is the same, so my educated? guess is that the issue is at a core level. Need help. In the client area, I've added the necessary details for login and investigation.

7 hours ago, Adriano Faria said:

 

Ok I did all the steps here and removed categories.php. Now i dont see any error shown for Links app BUT it is still in the LOCKED state. How I can renable it?

I've updated IPS the other day and I think I triggered the PHP 8 Compatibility checker because it locked me again Links Directory. I'm already installed the latest version before doing the update. Any clue of what I can do?

Hello,

Is there a way I can transfer certain members and their topics from one IPS installation to another? (or merging two communities)

Awesome. Got the peace of mind that sometimes it will be solved 🙂

Got this (Locked) after updated to the latest IP Community ver. We are on PHP 8.0. What should I do now? I want my directory back 🙂

On 11/22/2022 at 7:16 PM, Jim M said:

Please be advised I have tagged a develop to review whether or not this is intended to show a full list.

And this lead to? 🙂

When there would be a code update that will fix this issue because I also have it https://topgoldforum.com/store/

Nope. But did it now and i got the same behavior 🙂 

I'm using IPS Core + Commerce (Nexus) and turned on referrals settings. The problem is that when I check referrals list I see only first page (first 20 records).

How can I ?

1) remove this limitation

OR

2) add paginations so users can see all pages

if they have over 20 referrals.

Thank you,

I temporarily fixed the issue by reverting from PHP 8 to PHP 7.4

I disabled all the customizations. Also tried to use the default skin. Yet I get the following error:

The URL of page the error occurred on was https://topgoldforum.com/store/

TypeError: trim(): Argument #1 ($string) must be of type string, DateInterval given (0)
#0 /sites/topgoldforum.com/files/system/Lang/Lang.php(1925): trim()
#1 [internal function]: IPS\_Lang->IPS\{closure}()
#2 /sites/topgoldforum.com/files/system/Lang/Lang.php(1929): array_map()
#3 /sites/topgoldforum.com/files/system/Lang/Lang.php(1713): IPS\_Lang->replaceWords()
#4 /sites/topgoldforum.com/files/system/Output/Output.php(821): IPS\_Lang->parseOutputForDisplay()
#5 /sites/topgoldforum.com/files/system/Dispatcher/Dispatcher.php(173): IPS\_Output->sendOutput()
#6 /sites/topgoldforum.com/files/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish()
#7 /sites/topgoldforum.com/files/system/Dispatcher/Front.php(630): IPS\Dispatcher\_Standard->finish()
#8 /sites/topgoldforum.com/files/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish()
#9 /sites/topgoldforum.com/files/index.php(13): IPS\_Dispatcher->run()
#10 {main}

Backtrace

#0 /sites/topgoldforum.com/files/init.php(1029): IPS\_Log::log()
#1 [internal function]: IPS\IPS::exceptionHandler()
#2 {main}

@Adriano Faria is this integrated with Members Shop so users can receive points when someone they invited receive points?

@Nathan Explosion can think plugin be tweaked a little bit to say something like: My post is not SPAM 🙂 ?

@Nathan Explosion I would a plugin almost like this with the difference that I want to show the message to the new members informing they should not post links and check our rules. Can this plugin be tweaked to do this?

On 5/27/2022 at 6:46 PM, Kirill Gromov said:

Hello @MediaDIGI.com, I think I will add this in the next version of the app, thanks.

Great. Please give me a ping if/when you add it and I will purchase it.

I also emphsis the fact that we need a delete all selected or Delete alll functionality.  Isn't so difficult to be coded and its really helpful.

When should we expect it?

@Kirill Gromov

Is there an option that only a particular members group can receive reviews? For instance, on topgoldforum.com we have a members group called company representatives so I would like only that member group to receive reviews from the members based on their experience with the company.

Example: https://topgoldforum.com/profile/67188-topconvertingads/