Allen Bradford

OK. Thanks. 

…with this error. Is this a result of the scheduled maintenance today? If so when will it be corrected? I use Cloud Hosting.

I don’t see what the big deal is. If a Member wants their account to be deleted they simply contact me…the admin/mod. I can offer to delete all contact info and content or leave content authored as Guest. I can see issues arising if a disgruntled Member goes off half cocked, and deletes their account, including content thus rendering Topics out of context and gutted. I’ve found that the vast majority of Members that request the removal of their account are angry about something, and after a cool down period change their minds. 
 

What I could and would like to see native to the software is the option for a Member to be able to delete their account as an option turned on or off by the admin. Also that function could be be set for certain Groups. Even used as an extra Perk for a Donating Group for instance. My 2¢.

On 4/17/2022 at 6:07 AM, Allen Bradford said:

…
 

I just noticed this was mentioned recently in another Topic, with the only response being a third party plug in. Some of us prefer to stay native to the IPB software and functionality. Working this into an update doesn’t seem to be a huge hassle. 

1 hour ago, Adriano Faria said:

I believe the mentioned resource is this:

This is for predefined messages. For custom messages, do as said above, by hovering the user link and Message.

As mentioned in my OP….Some Boards owners/admins/mods prefer and choose to stay within the confines of the native Software functionality, and not use third party plug ins. This seems like something IPB could build into the software without a load of hassle. 
 

I use an iPad for 98% of my Board administrating and moderating. Hovering doesn’t work or doesn’t work well on touch screen tablets or smart phones, in HTML or mobile. 

 A large part of being able to manage a relatively busy Board is self policing by the Membership. When a Member clicks Report Post on problem Content they can either enter a Message or not. Regardless. I typically like to address their Reporting with a Thank You or a return Message. As is there is no automatic Messaging feature built into the Report Post function for the Member who reposts a Post, but you can click the offending Members name and access a Message function in drop down. As is you need to go to the Reporting Members Profile to Message or go to the Message function, type in their name etc. Being able to quickly Message the Offending Member and the Reporting  Member seems to make sense. 
 

I just noticed this was mentioned recently in another Topic, with the only response being a third party plug in. Some of us prefer to stay native to the IPB software and functionality. Working this into an update doesn’t seem to be a huge hassle. 

I updated my Board software, and tested this issue by deleting an inactive Membership. This time all of that Members Topics and Posts were authored as “Guest” as they should be. I’ll assume the issue with a Members User Name being attached to “Guest” upon deletion was some sort of anomaly or glitch I guess.

Thank you for the info. I’ll perform the Updates and then revisit this Topic concerning Deleted Members User Names.

Question: My Board is 20 years old. After the last major IPB Update, the last 15 years of my Boards Topics were automatically Archived, which rendered them Locked and Unsearchable. This left just 5 years worth of live Topics that could be found in a Search. I understand the need to streamline in order to save data and space but this automatic Archive was egregious.

If I was to go into my AdminCP and change that 5 years to say 10 years or even 15 years would the Topics within that time frame that are Archived be Unarchived and then Searchable?

If yes, how long would it take? (I only have..gulp..7mbps speed)

Should I take my Board Offline during this process? I ask because unarchiving a single Topic seems to tax the software and takes time. I don’t want to crash my Board.

Should I do the Unarchiving in small 1 or 2 year batches?

Question: I’ve had occasion in the past to delete Memberships for a variety of reasons. Generally I chose to keep the Members Content with the author to appear as “Guest”. Always worked and the Member showed up as Guest on all past Content. I recently deleted a Membership for let’s call him “Jim Jim”. I chose Options shown below. *But instead of “Guest” on all his past Topics and a Posts it shows “Guest Jim Jim” as author. Is this a glitch? Can I somehow remove the Members name?

What should happen to the member's content after the member is deleted?

Delete

Hide

Leave (I chose this)

Attribution

Continue to attribute to Jim Jim

Anonymize attribution (I chose this)
This will show content attributed to Guest and remove any stored IP addresses. Recommended when local privacy laws such as GDPR apply.

I use an iPad Air with current OS almost exclusively. I’ll fool with my Board on my old iMac desktop and iPhone and see if I can reproduce it. It’s not life threatening or a constant occurrence. It’s just new since the last Upgrade. Thanks for looking into it.

3 hours ago, Marc Stridgen said:

Are these items whereby you have uploaded the image banner, or code that is loading the image from another location?

These are Banner Ad images Ive uploaded directly to AdminCP Advertisement function. 

I noticed Banner ads weren’t loading completely after the last Upgrade. See image. It’s random, not the same Banner Ad every time and not all the time. I did mention it to Support through an email and they thought my slow home internet speed may be the culprit. I only have a max of 7mbps at home. I’m not kidding…But I am at another location on wif fi with 120mbps and the same things happens randomly. I do not have any custom theme, but simply utilize the theme functions native to this software.

This isn’t a huge deal, but if an advertiser sees this it may cause non-renewals etc. 

Thoughts?

On 1/4/2022 at 6:44 AM, Marc Stridgen said:

Apologies there. The last response you received was incorrect in having to change on 22nd Jan, because of the plan you are currently.

Thank you for the clarification Marc.  

3 hours ago, Lindy said:

This ONLY impacts legacy "Standard 25" and "Plus 40" customers at this time. If you did not receive an email, it is because you are not on those packages and no further action is necessary.

Lindy, I have been on the Ultra 100 User Plan for years. After I read this Topic I contacted your Support Team and asked them if I would need to change Plans and if so what Plan. I was told I needed to change to the Growth Plan. That would over double my Cloud Hosting monthly/yearly fees. 

I’m confused. Please let me know if I have to change or not. I don’t want my Board to be suspended. Feel free to email me at my contact email associated with my account.

I’ll check into this Topic when the team is back. Happy New Year to all. 

On 12/28/2021 at 3:51 PM, Lindy said:

… and helps alleviates some potential fear and uncertainty. 

Well, not really.

I may have missed an email notice about this, and only found out about the change in Cloud Hosting Plans for 2022 this morning when I saw this Topic.

I have a modest Board that is celebrating its 20th Anniversary in March 2022, and is funded primarily via voluntary Donations. I am currently in the Ultra 100 User Plan at $70/month. After checking with Support on my current Usage/Page Views etc I am told I will need to change to the “Growth Plan” at $142/month. That is over DOUBLE an increase in Cloud Hosting fees with no explanation as to why. 

Lindy as Manager, is there any flexibility for clients that are getting whacked by this change in Cloud Hosting Packages?

Can I speak to you or another Manager over the phone, person to person, or establish an email dialogue? 

With the New Year coming It’s time to clean house on my Board. I have a large amount of Registrations going back to 2016 (when I converted my Board to IPB)…that I did not Authorize (why doesn’t matter). In Admin CP/Members I can choose “validating” and get a complete listing of those. But am only allowed to delete one at a time, which takes a little time, and when done the listing reverts right back to page one of “all” Registrations. Is there any way to delete those Unvalidated/Unauthorized Registrations in bulk?

I received emails from a couple of my Members this morning that they were being redirected to the page shown on OP. I sent in a ticket before I read this. I’ll tell them to clear their browser cache. I’ll report back if that doesn’t solved the issue.

Whew!….Thank you. That’s reassuring. I hadn’t seen that in my Client Area and was looking for the pop up like before. This is the second time Contacting Support on issues has changed in the somewhat recent past. 

SUPPORT: I am not currently having issues but with new format I can’t for the life of me find a link in my Client Area to report an issue and create a ticket. Please advise.

30 minutes ago, Marc Stridgen said:

Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues

Thanks. I’m flinchy about going back Online…but will in a spell when I get up the courage… 😬 

5 minutes ago, Marc Stridgen said:

We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved

Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge.

I finally received an email response from Support and was told the problem has resolved itself but they are investigating. I put my Board back Online just now and within a few minutes was experiencing the same connection issues, 500 error, inability to perform the most basic tasks. I contacted Support again. Hopefully they can figure this out soon. This will be the third day my Board has been basically unusable. The natives (Members) are getting restless. This is starting to concern me.

Could Support please post to this Topic and keep us aware of any progress in addressing this issue?  This is the third day I have been forced to take my Community Offline. 

Same problem as yesterday. Started again at 5:30 PM Eastern. Cloud Connection issues, all sorts of error messages. My Board is basically unusable for Members or Admins or Mods. It took me multiple tries to get to Admin CP and take my Board Offline. Ive contacted Support and have had no response from them. It would be nice to get some sort of update. Boards are largely businesses and are compromised with prolonged down time.

22 hours ago, Luuuk said:

Already discussed:

 

Thank you. I don’t visit here too often. I did exchange some emails with Support and understand the change. I don’t like it, but it is what it is. I’m glad to see you can still access past Tickets via the “Support Window”.

I just went to my Client Area to start a Support ticket. The old link to that function with all past Tickets/Issues was gone and in its place is a small Support Link on lower right, and when clicked a small window opens for tickets or emails etc. Is this new? Sorta alarming that a robust Ticket function that sometimes dealt with serious issues has been replaced with a tiny email type window.