Allen Bradford

Thanks to Support for dealing with this issue. As a bit of a digital dunce I can’t help but wonder exactly what happened? Anyhow, everything seems to be back to normal on my Board. I’m sure the Support team understands Board owners/admins and moderators frustration when they go down. These Discussion Forums/Suites etc are very important to the owners and as much if not more so to the Members. Mine was launched in 2002. And I still have charter Members who have been active for 22 years. Many freak out when they can’t get on Board.

38 minutes ago, My Sharona said:

I am supposed to tell all my members that can't access the site to clear their browser's cookies?

Yikes. Thought same thing. Those Members experiencing the blank screen/redirected URL have no way of reading how to fix this. I can’t see trying to email 100’s if not 1000’s of Members…

A pattern is emerging that eventually all Browsers fail to load. IMO. Will await further instruction. 

Is someone from Support going to chime in here with what’s going on?

I understand it’s the weekend but my Board and apparently others are down with a blank screen and a redirected URL to some Admin/Install URL. 

3 minutes ago, Owlsonline Admin said:

I hope mine doesn't go down on laptop. Especially on a bloody matchday!

Not happy to see people are having Boards go down on Firefox now as well as Safari etc. I’m staying away from my MacBook laptop….my device access are dropping like flies…that laptop might be my last line of defense…😳

4 minutes ago, Owlsonline Admin said:

Same for me on mine, and I'm getting messages from site users to say the same. It's weird, I can access on my macbook via safari and chrome, but on my iphone it's not having it at all, the page stays blank. This is the case as of postiing this post.

Mine went down on Safari iPhone yesterday but stayed stable on Safari iPad until this morning when it struck a server error and went dead white with that default URL.

I can currently access my Board in Firefox browser on devices but I suspect its only a matter of time. 

See Topic “Site Offline” Topic. My Board experienced intermittent slow downs the last couple days and is now dead on my main Safari Browser on my devices. There is no indication of this issue on the Status Page. 

There is a widespread problem. Glad it’s not just me…

My Board started to go down yesterday on iPhone/Safari. I immediately put in a ticket with Support but haven’t received a resolution. I’m on Cloud Hosting.

Bookmarks and typing in the URL bring up a blank page with the URL converting to this URL https://uplandjournal.ipbhost.com/admin/install/ 

When the Board went dead on IPad this morning I was trying to add a link to a PM and a Server Error appeared, then the Board went blank with URL noted above.

I can’t access my Board or Admin CP on iPad or iPhone using Safari Browser.

I can currently access the Board and Admincp on Firefox Browser on iPad and iPhone. But I suspect that will not last long. I took my Board Offline .

This begs the question; should I go to AdminCP on Firefox and clear my Cache etc. ???? or sit tight since there is obviously something more egregious going on with Server.

Help…

I see my Topic is still popping. 

The images that upload black are photos taken by my daughter on her iPhone 15. (So far none of my Members have complained about this issue. Yet.) It happens when I save her photos to my iPhone/iPad photo gallery, from a text or an email. I can’t very well tell her to change her phone settings just to accommodate photos I want to upload to my Board. 

What I do now is I attach her photos to my Gmail and send them to myself. I then “save to Files” I then go to my Files folder, and save the photo from there to my iPhone/iPad photo gallery. They will then upload correctly on my Board. A hassle…but sort of a workaround. 
 

For what its worth…

Sorry to be a pain…I’ll check back here later. I did notice I can now no longer edit any of my pasts Posts here.  Must be a time limit. 🤷🏼‍♂️

So you are suggesting it’s my iPad 3rd gen with current IOS and my iPhone 7, also with current IOS that’s the issue?

I just tried uploading and posting those photos to that Topic on my Mac Pro laptop (2015 but with current IOS) and it worked fine.

So if the issue is my iPad and iPhone is there anything I can do about it (change a setting?) since I prefer those two devices and find the laptop cumbersome?

I find it hard to believe those devices are now obsolete as far as uploading current gen iPhone photos to my IPB Board.  

*Oh just occurred to me. Why is it that I can post those same photos on the same iPad to this community Board and they upload and post fine? Doesn’t make sense. Like this one:

I’ll go to my Board now and try and Post the same photo. See last Reply there. Thanks.

20 minutes ago, Marc Stridgen said:

Please could also provide a link as to where they are posted on your site?

I can start a Topic and post the black boxes and Post a link here. My Board is Private not public so I assume you will be the only person here that will be able to access that Topic?

First time I’ve zipped files on iPad. Here a couple photos from an iPhone 15 that will only upload and post as black on my Board.

download.zip

* I searched for a resolution to this and only found one Topic that was never followed up on or resolved. My apologies if I missed something, 

Since my daughter got an iPhone 15 all the photos she texts me will only upload and post as black on my Board.  (I typically save those photos to my iPhone 7 photo gallery and access them from there.) They upload but appear as black boxes as the thumbnail and when posted. It’s only her iPhone. Photos taken with her iPad and her husbands IPhone 14 upload and post fine.

I had her email me photos from her iPhone to my business email and my gmail account. When saved to my iPhone gallery from business email they still uploaded as black. When saved to gallery from gmail they uploaded and posted fine although at a lower file size.

Anyhow…I’ve attached a photo here from her iPhone that uploads as black on my Board but uploads fine on this community Board. Now I am truly bamboozled. Is there a setting in her iPhone that can be changed or a setting I can set in my Board software to resolve this?

To muddy the waters…Marc.

As previously Posted I ran the Patch fix and not long after that the orange warning message to run the fix reappeared. But there was no fix in the Support area. You responded to go to /admin/upgrade and finish running it there. I was just heading over to AdminCP to do that but noticed that the orange warning for the Patch has now disapeared from my home page and from the AdminCP-System-Support area so did not run the Upgrader.
 

Does that mean I am all set? 

Support,

I successfully applied the patch yesterday. Today I’m suddenly seeing the same (orange) warning message coming up about a Patch for 4.7.16. This time there is no fix on the Support page. Input?

There it is, that little bugger…I was looking for a “top left box”.

Thanks for prompt response. 

I just noticed a notice on my Board for a Patch. It says to go to System-Support and apply the Patch from top left box. Ive gone to AdminCP -System-Support and can’t for the life of me find said Patch box. Assistance please. 

I received a PM from a Member of my Board that he was suddenly getting a NOTICE about rejected emails from me or the Board. He wasn’t very specific but thought I was asking him to change his email address. 

I went to his membership data and saw that his email address was in red with a warning icon. When clicked a field opened saying something about this email bouncing off the Cloud Server enough times to block it. Or something to that effect. I should have screen shot that. I was then able to unblock it. I’ve been running this Board for 22 years and this Invision software for 8 years and have never encountered this before.

Questions:

Why exactly does this email blocking happen to certain email addresses?

Is this a new security feature since the last software update?

Once unblocked can I expect this particular email address to be blocked again in the future?

Thanks in advance.

On 6/22/2023 at 4:25 AM, Matt said:

We're working on an update to help combat this increased wave of spam.

How’s this going? I’m suddenly getting hit with spam registrations as well. 

I’ve been relatively lucky and I think my Q&A questions thwart most spam registrations. Although not completely. Occasionally a spammer slips in. So I change the questions/answers periodically. If a spammer sneaks in I have my Admin functions set for manual authorization. Since I require a few fields to be filled, like Interests, it’s  relatively easy to see who is a spammer upon registration and I can delete that account immediately. 

4 minutes ago, Randy Calvert said:

What happens when you go to "domain.com/admin/upgrade"?

Thank you. I was able to log in to AdminCP and finish the Upgrade. I’ll look around and see if all is well. 

Support,

I attempted to upgrade my Board Software and it failed with an Error and is now stuck on a generic “Upgrade in Process” warning. I can’t access the Board nor AdminCP. Ive sent an email to Support and am waiting for a response.
Thank You.

My blood pressure goes up every time the blue or red announcement of an Upgrade suddenly appears on my Board. I’ve hated Software Upgrades since I bought my first desktop Mac way the hell back in the 80’s. Yeah, I’m that old. And during my career as a commercial artist/graphic designer… Software Upgrades were always a hand wringing process. So I have Software Upgrade PTSD.

I’m reading about issues doing the auto Upgrade to 4.7.0 here on this Help Forum.

How stable is the auto upgrade for someone who only utilizes the Forum app, does not use any third party plug ins, and is totally native to the IPB software…and…uses the IPB Cloud Hosting? Asking for a friend.

My Board came back Online not long after I posted this Topic. Maybe an hour or so. I also did not have any notice of Maintenance going on in my AdminCP. Nor any email from IPB. When my Board went down with that error I went to this Community Forum and then saw the Maintenance warning, and then Posted this Topic. 

Not a huge set back or problem for me and my Forums. But if I had known about the scheduled Maintenance, and the possibility of issues, I probably would have Noted that on my Board to my Members and even taken if Offline until the Maintenance was completed. 
 

Regardless, with that said, I am impressed and appreciative with how the IPB team keeps the software and hosting up to date and secure.