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Jim M

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Everything posted by Jim M

  1. Jim M
    As Randy mentioned, you would not be using a converter here, you would use the upgrade. Please see:
  2. Jim M
    As mentioned by Randy, please make any suggestions in the Feature Suggestion forum to prevent it from getting lost with support items. Thank you.
  3. Jim M
    I split this into your own support topic so we can assist you. Let’s please not do anything further while I take a look at this for you. I will comment back here soon with what I find. @Michael R, could you please ensure that the FTP access details on file are correct? Seems I am getting timeout issues.
  4. Jim M
    Yes, you'll want to ensure your language pack is up to date and compatible with the release.
  5. Jim M
    This is likely resulting information from super old versions of our community here that are present just for testing. I do not believe we include these anymore by default.
  6. Jim M
    I enabled the Events application (aka calendar) and its module, all seems to be working fine when accessing Events index, calendars, and events. Could you please clarify where you're seeing this?
  7. Jim M
    You would want to check what the 500 Internal Server Error is and check with your hosting provider/server administrator to resolve any server issues. Then pass any issues with our software to us here. If you're using any third-party widgets on the Dashboard, you'll want to disable those and see if that helps.
  8. Jim M
    I would advise contacting your hosting provider for assistance here. Something is happening with your MySQL server if this is happening for all database tables when being attempted.
  9. Jim M
    I would suggest going through a new warning process again. If there was an issue with that particular warning, going through it with all the third-party add-ons disabled should help.
  10. Jim M
    Sorry, only the latest release is provided via our Client Area as this is the most stable and secure version of our software. If you require previous versions, we always recommend downloading them and storing them yourself while they are available.
  11. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Jim M
    Please switch to an unmodified theme and disable any third-party applications/plugins to see if the issue still remains. Likely this is related.
  13. Jim M
    Go to your Profile -> Edit Profile 🙂 . It's a custom profile field.
  14. Jim M
    Unfortunately, the query is present but not the error which the query is resulting in. Could you please provide the whole error message?
  15. Jim M
    You're most welcome. Glad we could provide some insight at least to one part of your puzzle 🙂 . Keep in mind too that any upgrade you should take a full backup (files and database) before starting. This way, if anything does go wrong from your server to the software, you have a backup of your community that you can restore.
  16. Jim M
    Please keep in mind that when we say a future maintenance release, we do not always mean the next release 🙂 . You can check our release notes for when the bug is fixed/released. Currently, this is still in our queue to be reviewed by our dev team.
  17. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Jim M
    Unfortunately, what you are describing with image uploads and receiving weird characters would indicate that your server is not configured properly. I have moved your topic to our self-hosting support forum as this falls outside our scope of support, I'm afraid. You will want to work with your hosting provider to ensure your server is configured correctly.
  19. Jim M
    Please reply in the ticket which has been assigned for this purpose with any information. Please note I have hid your post.
  20. Jim M
    You would not be able to move your own account. This is to prevent you from changing it to something else that is not unrestricted.
  21. Jim M
    There can only be 1 primary group per user. These are just groups, you would change the group by editing the user in the ACP.
  22. Jim M
    I would advise disabling any third party applications/plugins and switching to an unmodified theme then testing this again, with the cache clear. Unfortunately, as you are restricting us from accessing, this will be hard to troubleshoot as it is not something which we can reproduce here.
  23. Jim M
    Correct.
  24. Jim M
    The only option in version 4 would be what version 3 called "quick reply". It is the full editor, however.
  25. Jim M
    You're most welcome. Glad I could be of assistance 🙂 .
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