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Jim M

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Everything posted by Jim M

  1. Jim M
    You would want to talk with your hosting provider/server administrator what the best option for you would be. They would be able to provide any suggestions that would leave you in the best footing. Also, if you have many sites on the server, they would be able to tell you how to backup/restore each one separately (if available).
  2. Jim M
    How is your MySQL configured? Do you have read/write separation? Does PHP 8 using mysqli? What version of MySQL?
  3. Jim M
    Please be advised I have tagged a develop to review whether or not this is intended to show a full list.
  4. Jim M
    There would not be as the OP has chosen to resolve it themselves rather than let us investigate. If you would like us to investigate your issue, please do the following: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Jim M
    Licensing is solely up to the authors so it is best to check with them.
  6. Jim M
    This appears to have been a configuration error when utilizing CloudFlare. If you utilize a proxy, please be sure to enable "Trust IP addresses provided by proxies?" in ACP -> System -> Advanced Configuration.
  7. Jim M
    You're still utilizing your custom links in both of those, I'm afraid.
  8. Jim M
  9. Jim M
    If this is the case, you would need to check your modifications then, I'm afraid.
  10. Jim M
    For any issues on your custom theme, please contact the author. The issue with the unmodified theme, looks like it could be a cache issue. I would suggest clearing your cache, both on the browser and software. Then also switching to the default English language pack in case something odd is happening there.
  11. Jim M
    A 500 Internal Server Error is very much like the check engine light on your car. It says something is wrong but not what or where. To gather the what/where, you'd want to grab the server error log entry for this page/issue. If you are unsure how to perform that, you will want to contact your hosting provider/server administrator for assistance. Please have your hosting provider/server administrator correct any server issues and pass any software issues to us here.
  12. Jim M
    You can certainly do that if you wish. Looks like you're on Cloud so, apologies, you would not have the access details part of your license. If you would like to create a ticket with this information, we can certainly do that.
  13. Jim M
    Thank you for updating your credentials. When testing this on an unmodified theme, I am unable to reproduce this issue. Please switch to an unmodified theme and try again.
  14. Jim M
    If you like being in control of your hosting, doing the nitty gritty, being in complete charge of how your server is operating, running multiple types of software on your server, etc... that in reality, is the only con of going to our Cloud. You would be effectively paying for us to operate the technical nitty gritty of your community. You would just be in charge of running your community 🙂 . I always state this as some like to do this still, but the vast majority have come to just expect things to run and that is a major "pro" of our Cloud. Never having to worry about upgrading PHP, MySQL, various server points, configuring a firewall, etc... again. The software itself is pretty much the same. Our Cloud plans have the ability to do more with some Cloud only, "Real time" and "Live" features as outlined here too: https://invisioncommunity.com/buy If you have any specific questions, I am happy to move this over to our sales team to help explore further. Please let us know.
  15. Jim M
    Unfortunately, there is nothing under the license you mentioned. As mentioned on the page where the IPS Temp Admin credentials are generated, you still need to provide us these credentials in the Client Area. Here are the instructions again for convenience: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Jim M
    but seriously, as Gary mentioned, we're here to help 🙂 .
  17. Jim M
    Please contact Authy for assistance as sounds like something is wrong with the plan.
  18. Jim M
    Are you receiving any errors in the cron service?
  19. Jim M
    Seems that the view counts are working, they are just slow to update. As there are counts on November 12th which have updated. I see you're using a web cron service, have you configured this to run every minute?
  20. Jim M
    My colleague is referring to the error log which you've provided us.
  21. Jim M
    Could you please confirm which of your licenses this is for? The license selected for this topic does not have any access details added.
  22. Jim M
    Glad to hear you resolved your issue.
  23. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Jim M
    Glad to hear everything is good now 🙂 .
  25. Jim M
    Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence.
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