Please be advised that this is where you submit a support ticket now 🙂 . However, it is the weekend so support responses from our team may be delayed. You should have received an email last year explaining the shift to our community for support. With that said, the only thing that has changed about our support is the method where you start it, all the same great support that you know and love previously is still here. Our technicians still have secure access to your access details for your community in our Client Area, we can escalate things to a ticket if needed, etc... We found that a large percentage of support requests were similar in nature so that having a large, searchable forum to contain those in would benefit everybody. Plus, you can now receive input from other community administrators who encountered similar issues. We have been saying for years that communities are great for support but have never really been enacting that, so this was also a large push for us to "eat our own dog food" so to speak.
Could you please clarify where you're at with your support issue? It sounds like you have restored your community back so it would be a little hard for us to investigate the issue unless there are further information about the error encountered. Additionally, if you were performing database changes, it would be advisable to reach out to your hosting provider/sever administrator to see what exactly happened. As this is a server management action, they would be your first contact and if you are not familiar with these tasks, I would suggest working with them to ensure they are done accurately.