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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Jim M
    This is true as it is a condensed manner of seeing items 🙂 . This is not true. The default view is expanded for all activity streams (apart from custom streams as you can change the default behavior). Please ensure that you have not changed it to condensed previously as it will remember your choice 😉 .
  2. Jim M
    SendGrid is separate from your server's email system so would not be held by the same restrictions. This is not something we have planned. However, you can certainly suggest it in the Feedback forum.
  3. Jim M
    Using Edge here when I checked your community so sounds like something local to your computer. Disable plugins, clear all cache and try again.
  4. Jim M
    Please try clearing your browser's cache as I did not encounter any issue myself on your community.
  5. Jim M
    That is not stating that your file is restricted, that is stating that this is from Downloads which comes from our restricted S3 bucket (hence the URL you see after the file size.). If you are having an issue with a particular file, could you please provide us the URL to the download?
  6. Jim M
    Are you a part of any other member group? Looks like 20KB is getting limited there for your content uploads but if it is 2000KB then you should be fine.
  7. Jim M
    ipsWidget ipsWidget_horizontal ipsBox is getting pumped into these line it seems when it does not do this on my test install when adding a database via a block like you have done. Could you please try creating new, unmodified templates for Pages and then add these to your database so we can review?
  8. Jim M
    Could you please provide an example invoice ID which was a referral but no commission?
  9. Jim M
    You are mentioning custom themes here, but have you modified any Pages templates? If you modified Pages templates and switched to an unmodified version of those templates are you seeing the same issue? Just wondering if uninstalling Pages really just removed a template you forgot about modifying which created this issue.
  10. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Jim M
    Believe there is some confusion, what I am asking is if you setup the OAuth Client in Invision Community per step 1 of our guide on using Invision Community as the Server: https://invisioncommunity.com/4guides/members-and-groups/social-sign-in/wordpress-r304/#optionb
  12. Jim M
    Could you please describe the issue that you're having? You can also place image URLs in the notes field of the access details area of the Client Area which we can access so you do not need to post these publicly.
  13. Jim M
    This would be the OAuth Client which you want to utilize: https://wordpress.org/plugins/miniorange-login-with-eve-online-google-facebook/ The Redirect URL would then be your WordPress URL. Did you correctly setup the OAuth Client in Invision Community?
  14. Jim M
    The redirect URL there is using your WordPress URL. Could you please clarify, are you using WordPress as the server or Invision Community as the server?
  15. Jim M
    Our community is the main method for technical support. Effectively, there is no more email for technical support. There are many reasons for this but the top 2 are: There are a very high percentage of requests which come in that are very similar in nature and can be handled by a common, searchable area with answers. We have been saying for years that our software is fantastic for support but we never really used it as such. This change that we made some odd months back is us putting that to action and it has been working out quite well. All individuals who were cynical have been impressed. Only should something need to be escalated to our developers or there is a private matter would something be moved to a ticket by our team. If you have accounts question, you can use the contact us link in our footer to email our accounts team. Otherwise, everything is handled via the community.
  16. Jim M
    There have been no changes since we moved to community as our key place to initiate technical support 🙂 . Should a need arise, our team will move your topic to a ticket.
  17. Jim M
    I am trying to ascertain what IP addresses he is still seeing that are still around after the task runs.
  18. Jim M
    Could you please let us know what IP addresses you're seeing as missing? Not all IP addresses will be purged/need to be purged to be compliant with GDPR.
  19. Jim M
    Was the system able to connect in it's most latest attempt to reach our license server? There were some issues over the weekend which may have impacted you. Doing what Randy suggested above by refreshing the license data should help.
  20. Jim M
    Please keep in mind that the rotation is per page load, not per location iteration. Therefore, if you have the same custom ad location on your page, it will indeed show the same ad. You would need to have 3 ad locations if you want to show 3 different rotated ads.
  21. Jim M
    Could I please confirm that you are checking the error log entry on your server rather than the error log in our software's ACP? A 500 Internal Serve Error will stop our software from processing so would not be logged in our software's error log. You would need to get your server's error log to see the issue here. If you are unsure how to do that, please contact your hosting provider.
  22. Jim M
    I'm afraid, the login is still invalid. Please ensure that these are verified prior to providing. Thanks.
  23. Jim M
    Unfortunately, the credentials were incorrect. Please verify and update credentials.
  24. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  25. Jim M
    Could you please clarify what you did to accomplish the above?
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