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Marc

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Everything posted by Marc

  1. Marc
    Not a problem. Glad you got what you needed
  2. Marc
    Hello, You would change the email logo within 'ACP->System>Settings->Email Settings->Email logo'
  3. Marc
    Hi Nigel. What issue was it you were having trying to use folders?
  4. Marc
    This has now been sorted out for you, and I have gone ahead and sorted the domain requested also. Please feel free to respond to the ticket should you have any further issues
  5. Marc
    Have you ever been able to replicate it yourself?
  6. Marc
    Could I confirm you are on the latest release first of all? Also, check within Support (top right of ACP) to ensure that there is nothing showing up there. Specifically that its not showing files missing. If you're still not seeing any resolve, please submit a ticket and we can take a look to see what is happening
  7. Marc
    I have created a ticket on this for you, so we can try and get to the bottom of your issue. I will respond to this shortly
  8. Marc
    I believe I have tracked down a demo that you were using to create a site, and it seems you have inadvertently created a new account, rather than clicking to purchase your demo. We can certainly get that sorted out for you, and I have responded to your ticket on this. If you can take a look at my response and confirm, we can get that done straight away for you
  9. Marc
    What my colleague is saying there, is that writing a plugin would be the only way in which to do this. I'm not aware of any personally that do this, but it would be worth checking in the marketplace.
  10. Marc
    I suspect its quite possible this is the case. Either with ghostly or adblock
  11. Marc
    Incidentally, I just tested with ghostery myself to see what I could find out, and it doesnt seem to cause any issues here. Of course it may be user specific
  12. Marc
    @Kjell Iver Johansen and @tigerhome de . Please could you check with the users who are having this issue the following, so we can see if we can get to the bottom of the issue for you guys. What version of firefox is being used in cases where this is happening? What browser plugins are being used on those versions Also ask specifically if they are using "Ghostery", as this has been mentioned above by @Simarilius as a possible cause, so it would be good to rule this out. As much information as you can get from the users as possible would be helpful.
  13. Marc
    Glad to see you managed to get it working 🙂 Happy testing
  14. Marc
    Generally the only explanation there would be that you are indeed not installing at the exact same location, or that you are not using the test key. Looking at what you have on your licensed test URL, could I confirm you are including the www? This is the most common mistake there. If not please let us know and we can continue via ticket
  15. Marc
  16. Marc
    There isn't any way in which to really do what you are asking directly there. As mentioned above, you would be much better to have a database which is built specifically for that purpose
  17. Marc
    As mentioned above, it sounds like you may be using "with traffic" for running your tasks. In some sites that may be fine, however if you have a site where there are quieter periods, it will result in your tasks being run less frequently than they should be. Please switch to cron if this is the case, and let us know the result.
  18. Marc
    No problem. Glad we could get to the bottom of the issue for you
  19. Marc
    Not a problem. As suspected by my colleague there, the issue is that the moderator group has restricted moderator permissions on the "forums" tab of moderator permissions. In this case it was the permission "Can set best answer/solved for questions and topics?". Therefore the user was not actually a moderator in that respect
  20. Marc
    Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues
  21. Marc
    We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved
  22. Marc
    Check you are running the latest release with all patches installed, and also disable any and all 3rd party items while you test this. If you are then still having an issue, please submit a ticket so we can take a look The same as above for this one, Anawa.
  23. Marc
    Hopefully that gets them to approve it for you. I agree, the procedure on facebooks end is far from being ideal, and in addition seems to change constantly. We are essentially playing catch up with their changes at times to ensure you guys have the facebook connection.
  24. Marc
    Please check your emails. I have created a ticket for you on this, so that we can get on there and take a look. From what you are describing, you appear to have done everything correctly
  25. Marc
    No problem at all. Thanks for letting us know
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