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Marc

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Everything posted by Marc

  1. Marc
    By action, my colleague is asking what the user us doing at the time they see the lag in speed on your site. Also, it woul dbe helpful to know the name of the person reporting as we can log in as that person. If you dont want to give that name here, then feel free to message that to me if needed
  2. Marc

    Domain

    Marc replied to Fuelly's topic in Technical Problems

    Responded to your ticket just now, so we can get that applied for you
  3. Marc
    I see this appears to have been an issue with some folder locations that my colleague has said you can move there to resolve the issue. I will mark this solved, but of course let us know on the ticket if you have any further issues
  4. Marc
    I see my colleague has responded to your ticket there. Just mentioning in case you have missed this
  5. Marc
    Also ensure you are updated, and any optional patches are applied
  6. Marc
    I have created a new ticket for this for you, since it involves peoples addresses. We can take a look for you there
  7. Marc
    You may be able to get that information from your current hosting company, as to how many page impressions you are generating at present
  8. Marc
    No problem. I would suggest disabling both redis and cloudflare while you are testing there
  9. Marc
    I have split this into its own topic for you. Could you please disable all 3rd party items in the first instance, and let us know if you are having the same issue when all 3rd party items are disabled?
  10. Marc
    Yes, this was an issue internally affecting a small number of users, which has now been resolved. Glad to see you are up and running there,
  11. Marc
    These are now based on page views rather than on members, which is more generous for most. If you visit that page, it shows how many page impressions per month are allowed within each plan. What you need would depend on your own site of course
  12. Marc
    Have managed to pinpoint it and added a bug report for this. Im not sure where it was reported previously, but I'm not able to see that report anywhere. Apologies if that has been missed somewhere along the way, but there is a report in there now for it
  13. Marc
    Please could you check and confirm this is happening on a standard unaltered language pack first of all?
  14. Marc
    In your client area, select your license and you will see "Stored Access Information. Click the button below that to update your access information
  15. Marc
    I actually see on your screenshot there that you are missing your ACP icons. Please go to Support in the top right of your ACP, then select clear caches. Once you have done that, refresh the page and check things again
  16. Marc
    Ive split this off into its own topic. Im not seeing any issues on your site there. As mentioned in your ticket, please try clearing your browser cache also
  17. Marc
    Could you please confirm you now have this resolved?
  18. Marc
    Is that Marty McFly? On a more serious note though, have you checked your servers time to ensure that is correct? Are you using any load balancing or caching?
  19. Marc
    You can certainly add it to the notes within your access details on file when you add your access details. No need to give it out publically
  20. Marc
    There is no way in which to manage these within the software at present, unfortunately. It may be worth taking a look within the marketplace however, as I believe there are 3rd party items in there which will allow you to manage these automatically
  21. Marc
    If you go to support in your Admin CP and apply the optional patch shown, this will correct the issue for you.
  22. Marc
    One can be created via your client area, by selecting your license then selecting support on that page. However if access is given within your client area, we can access it here. Unless it needs to be escalated, in which case we can create a ticket on your behalf
  23. Marc
    We cannot provide support for an instance we cannot access unfortunately. There is little point in a ticket being created for that reason unfortunately
  24. Marc
    We're aware and looking into that one also. Thank you for letting us know though
  25. Marc
    I have created a ticket for you on this, so we can take a look for you and see whats happening
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