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Marc

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Everything posted by Marc

  1. Marc
    Have you asked that user if they are doing anything which may be contributing to this? Also , please PM me the IP
  2. Marc
    This appears to be an issue with the file you are uploading. If you take a look at your test message, you will see I responded with another mp4 with no issue
  3. Marc
    Prompted for what exactly? If you require questions to be set up and there are no longer andy set up, then yes they would be promoted to set them up.
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    The link you have provided there is unaccessable. Are you using any methods of registration outside of the software?
  6. Marc
    I have flagged this for our developers to take a look, as mentioned above.
  7. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Marc
    I have flagged our developers who are better placed to respond to your query. With regards our ticket system, we are simply doing support in a different way now. So you would post up here, and if it needs to be escalated to a ticket, we can do that.
  9. Marc
    That sounds likely to be an issue with your browser. If you uploa done in our test area here, are you getting the same issue?
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    There is no way in which to do that, unfortunately. It would show only items within that category, not items within its subcategories
  12. Marc
    Please could you provide me with an example of this? We can then take a look at advise accordingly.
  13. Marc
    Please note response times can be up to 72 hours as per SLA. We are usually much much faster than that, however weekend we would tend to address only urgent isues. Do you have any other devices connected to your site? I ask as Im unable to replicate this, and I use this functionality daily even for support purposes
  14. Marc
    There is no way in which to perform either of those actions at present unfortunately. You can mass move, as you have seen, but that would mass move their primary group from one to another. With regard validation, are you referring to admin validation or email validation?
  15. Marc
    While I completely understand your frustration, its always best to step back and take a look at the facts here. The reality is, you have 2 issues on your site. Both of these point toward there being an issue with the saving of information. We have thousands of people all using exactly the same software you are using yourself there, without any issues. I Would very much like to assist you here, but the reality is, we cannot provide assistance with your hosting.
  16. Marc
    We are unable to diagnose on your server what is causing those server issues unfortunately. That would be for your hosting company to do. Im not sure what we can suggest other than finding a new hosting company, if you have hosting support who are unable to provide you with that support.
  17. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    Therw would be no way in which to simply add it there in the default software without theme modification. To be honest, given It's the logo area, you would be best to add it to your logo and have a longer banner.
  20. Marc
    ^ exactly this 🙂 . It does seem to be happening more often on iPhones, so i have flagged a topic for our developers.
  21. Marc
    Sorry, I'm not sure I understand the question. If you remove one of a users Q&A it would use any other 2 factor item that is available. So if they have another question it would as them that other question on next login.
  22. Marc
    Have you cleared cache by going to support in the top right of your admin CP, and selecting clear cache? It may well be they simply haven't written as of yet.
  23. Marc
    Glad to see you managed to get that sorted. What type of items were you adding?
  24. Marc
    This may well be the case. If there is no EXIF data there would be nothing for us to read. Have you tried it elsewhere with the same device, such as facebook for example?
  25. Marc
    There is no "deactivate" button, but I've done this myself in the past. Just create a new group and remove all permissions from it called deactivated. Then you can move members to that group.
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