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Marc

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Everything posted by Marc

  1. Marc
    Im not sure what you mean here by not capturing but authorising. Do you mean they are not showing in your admin CP? Do you have some example invoices that have been paid via paypal, that havent shown as paid?
  2. Marc
    Please check the account details there. The password doesnt appear to be correct unfortunately.
  3. Marc
    This is correct as per design. There are instances where people will want to report their own items
  4. Marc
    Very glad to hear you now have a working copy of the software 🙂
  5. Marc
    You would be best creating (or getting someone to create) a plugin, which is built for that specific purpose, to be honest. I cant see any simple way in which you are going to achieve this in the way you describe.
  6. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Marc
    An account will only ever be locked as the result of the system receiving an incorrect password somehow. I note you are using quite a custom theme there, and you mention this happening only on mobile. Have you tested this on a default unaltered theme, in order to ensure its not something in your theme causing incorrect information to be passed somehow?
  8. Marc
    Social media companies will choose which they want to use when you share content on their platform.
  9. Marc
    We all have that very same problem occasionally. Dont worry 🙂 Hope you manage to get yourself upgraded
  10. Marc
    Thanks for reaching out. From what you have put there you're wondering when this will be resolved fully. As I said above, I totally understand your concern. We're currently looking into it and are doing our best to find a solution as quickly as possible. Until that point, there isnt much else in terms of information I have to provide. I’ll keep you posted as soon as I have more information. Thanks for your patience! Yes, this is to avoid repeating ourselves. I appreciate your understanding as we work to address the situation. While there's no censoring happening, it’s not effective to keep answering the same question multiple times
  11. Marc
    As said above. We're looking into this and will have a resolution as soon as we can. We certainly understand nobody wants to be experiencing issues like that
  12. Marc
    We understand your frustration, and certainly don't want you to be experiencing issues with our cloud environment. We are working to having this resolved as soon as possible
  13. Marc
    Thank you for yours reports. We are looking into this
  14. Marc
    See Nathans quote above 🙂 You need to click the link
  15. Marc
    You had amended the friendly URL setting for clubs. I reverted this and clubs is now working again 🙂
  16. Marc
    No need. The other ticket is still there awaiting a higher team to address.
  17. Marc
    This issue should now be resolved. For any further cloud related issues, please feel free to post a ticket, where we can access more details on the cloud environment for your account.
  18. Marc
    You need to convert your database if you are getting that message, as mentioned above.As mentioned here
  19. Marc
    I understand your frustration, David. As mentioned, we are working to address the issue.
  20. Marc
  21. Marc
    Ive re-sent you an invite
  22. Marc
    We're aware and taking action to address the cause of these
  23. Marc
    Let me take a look and get back to you.
  24. Marc
    It would indeed. No problem, Jimi 🙂
  25. Marc
    Only forums.
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