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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    In the first instance, please check if this is cache (which it very much looks like it may be). Go to support in the top right of your admin CP, and select "Clear cache". Once you have done that, check things over again. If you are then still having issues and have addressed anything showing in that area, we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
  3. Marc
    If you take a look at the following link, there are 3rd party developers and designers who offer their services here. https://invisioncommunity.com/third-party/providers/
  4. Marc
    This is something very customised, and isnt something we have a tutorial on at the present time
  5. Marc
    As mentioned above, this is a customised pages database, rather than the blog application
  6. Marc
    I have created a ticket for you on this
  7. Marc
    Thank you for letting us know. I will flag this up internally
  8. Marc
    You would need to select the renewal term at the bottom there to be monthly, after selecting buy now on your trial
  9. Marc
    Just to note, there is an exception to this. If there are lots of followers, these would be queued. However even then, unless you have a lot of other items before them in the queue task, they would go out relatively quickly.
  10. Marc
    We cannot switch a trial back on after its free trial period unfortunately. What I can say is I cannot replicate the issue you are having locally, so it can only really be that of setup. If albums have to be used per your gallery setup, it does ask. All we can say at this point is to let us know if you see the same issue once live
  11. Marc
    Glad to hear the issue was found for you 🙂
  12. Marc
    Are you not seeing the issue on your live instance there?
  13. Marc
    You could try deleting the contents of your datastore folder. Maybe check what the full error is in your uploads/logs folder too. The other thing you could do, if our record are correct, is upload a fresh set of files and upgrade to the latest release. Other than that, we would need access to advise further.
  14. Marc
    I will move this to our community support forums, as this is not something we would assist with as part of support.
  15. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Marc
    Unfortunately not. What you are looking for there is quite a unique thing. Generally duplicating content would be seen as a bad thing. Could I ask here, if you are thinking of duplicating it elsewhere, what the difference is to them seeing the original? I guess what Im asking here, is what are you trying to achieve?
  17. Marc
    It's the announcements block you have placed at the top of your site. That is what is breaking your layout.
  18. Marc
    No problem at all, Todd.
  19. Marc
    Yes, your current community can indeed be transferred over to our cloud environment. I will get a ticket created for you for our sales team, who are better placed to discuss specifics with you. Based on what you have said there, you can then simply concentrate on running your business, rather than thinking about backups, mysql etc.
  20. Marc
    You have that block on all themes, not just default. So you would indeed have that issue everywhere
  21. Marc
    As mentioned, there are quite a few to go through at present, so they can take a while to be approved
  22. Marc
    In this case the broken html is in your Page builder block at the top. You need to review that code
  23. Marc
    Where is it you are seeing this? I am not seeing any issues with your site at present
  24. Marc
    You would click to create a new theme. If you do this, you create a default unaltered theme
  25. Marc
    It is worth asking, have you ever considered our cloud solution? If you are not knowlegable in anything related to your hosting, including backups, it may be a much better direction for you. You would never need to think about things like this again. You just think about running your site instead
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