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Marc

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Everything posted by Marc

  1. Marc
    Please provide an example member you are logged in as, and we can take a look at that for you
  2. Marc
    You would simply go to themes in your admin CP, click to create a new theme, and set that as default
  3. Marc
    You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that.
  4. Marc
    Glad to hear you got the issue sorted out with your hosting company there 🙂
  5. Marc
    You are not visiting clubs from a menu there in your video. You are clicking a specific club entry from a widget on your main page. You do have clubs set up in the menu, yes. And if you click the clubs link, it goes to the clubs list as needed. But the link you click in your video, is not that menu item To further explain. You are clicking the link in the red there. That is a list of clubs in that block, so you are clicking to visit the "Foster and Adoptive Parents" club. It will take you directly into that specific club. The link in the green at the top will take you to a list of all clubs
  6. Marc
    Unless of course the author has added them
  7. Marc
    That would be wise until you know what the cause of that one was Edit: It seems Daniel has taken a look at your ticket and resolved. Please see his comments on email regarding updates on the other sites.
  8. Marc
    Yeah, Id tend to agree. Will get a bug report opened for that.
  9. Marc
    It doesnt seem anyone has asked which site this is for. Please could you let us know? Also ensure your access details are up to date if they arent already
  10. Marc
    Unfortunately if only he can replicate it on his own end, there isnt much we can do to really resolve that
  11. Marc
    I would need more information as to what exactly they are changing. Also, does the group have the "can post html" setting switched on? If so, that should be switched off
  12. Marc
    Glad to see my colleague has managed to get this resolved for you in the ticket 🙂
  13. Marc
    We cannot assist with customisation unfortunately, however what exactly is it you are trying to achieve? Its not clear from what you have said there
  14. Marc
    There is no way in which to fix lack of support on a specific browser from our end, unfortunately. Im not entirely sure they are correct in this however. Are they using iPhone? If so, its iPhone that lacks the support unfortunately.
  15. Marc
    I see this has now been restored by our developers and may have been related to plugins there. Glad to see we got you sorted 🙂
  16. Marc
    The issue there is that its taking some time for the payment to go through. So it is indeed expiring before its been paid. Both on the same day. To avoid this, you should generate the invoice earlier (the day before perhaps) or add a grace period of a day, in order to ensure the payment is processed by the card provider before it expires
  17. Marc
    Thank you. I have added that information to the ticket
  18. Marc
    You are correct. This does not at present include the subscriptions system, unfortunately
  19. Marc
    I have created a ticket for you, so we can take a closer look at this
  20. Marc
    Thi shas now been upgraded for you. Please check the issues you were having now you are upgraded
  21. Marc
    I would need to know the name of the user, so I can take a look
  22. Marc
    Unfortunately this is correct. At present you would need to drag to the upload area, rather than the text box, as there is no resolve for this at the present time
  23. Marc
    We have not actually been able to reproduce this on the latest release. Please could you check on this release and let us know?
  24. Marc
    Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know.
  25. Marc
    Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know.
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