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Marc

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Everything posted by Marc

  1. Marc
    If you change a price, when you save it will ask you if you want to amend it for people who are already subscribed Same as above. However in this case, as they will not be on their first month, nothing really changes for them
  2. Marc
    If you go to Commerce>Payments>Settings>Email copies, you can set up there so you get a copy of any email a customer gets. So therefore you could set up there to get a copy of the email confirming payment 🙂
  3. Marc
    Word filters work with post content only at the present time
  4. Marc
    If you havent restored already, we will have a new beta out very shortly which you can overwrite with and run the upgrader for
  5. Marc
    Please check any WAF you have running that may be blocking this.
  6. Marc
    You have some disabled there. The 'standard' one its referring to is one of the ones that are disabled, that have it set up to sync emails. There is one present, whether disabled or otherwise. So you need to remove that or change it
  7. Marc
    How many rows do those tables have?
  8. Marc
    If you are unsure on the below, you would need to revert this back again and check permissions before you begin.
  9. Marc
    I have looked at this, but not sure whats causing it unfortunately. Im reaching out to see if there is anything obvious I might have overlooked, but the reality is, its not redirecting with the htaccess, which is ultimately a server issue unfortunately
  10. Marc
    Yes, this is correct
  11. Marc
    We are aware of an issue at present. This will be resolved as soon as possible, and items will be sent out as soon as it is
  12. Marc
    Yes, everyone would see them within the approval queue
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. There is no plan to add more items to this, no. Its basic login via oauth
  14. Marc
    As mentioned in the description, it allows them to choose what happens in 'account settings'. However if you have set it not to show in account settings, there is no way for them to set this. The only other option is for it to do nothing. If you want it to always sync, you should be setting it to always update local database, but as mentioned you cannot do this at present because of other settings. In terms of synchronising other items, there is no option to add things in. For that you would required a custom solution.
  15. Marc
    There is no way in which to do this without modification to the platform
  16. Marc
    It would be more helpful to know exactly what it is you have done and what is happening, in order for us to be able to assist you. It may simply be you are going about things the wrong way here. For example, have you change an oauth key for something? Trying to set up a new one? Removed and readded something? What exactly is happening when the user attempts to log in?
  17. Marc
    There is no way in which to hide this, but I have to ask, why? The only person who would ever see this is someone who has their group set to be able to see the site while its offline, and the intention is that its not actually being used
  18. Marc
    You would edit the package they are currently on and change the price to the new value. When saving, it will ask if you wish to change this for existing subscribers
  19. Marc
    This is something which would need to be quoted on. Your ticket is with our sales team and will be answered as soon as possible
  20. Marc
    This would indeed be an issue that your hosting company would need to resolve
  21. Marc
    Sorry, we should go back here a little. What issue is it you are actually trying to resolve? If its showing that, then the user will simply have to reauthorize when they next try to log in
  22. Marc
    Yes, as the developers will need it left out while they are resolving
  23. Marc
    You cannot search by secondary group. Only by primary group. The setting you are looking at there isnt to allow you to search for secondary groups. That setting, if switched off, will stop it appearing in the list at all. So its as if the group itself doesnt exist. For example, you may have a group called "Add section1" which you use to add some permissions somewhere. You add that as a secondary group to people you want to add that permission to. However you would never want that to appear on the front end anywhere, as its not really for 'visual' use.
  24. Marc
    You could remove their integration with a 3rd party from their profile in the admin Cp
  25. Marc
    Yes, that would be correct. You may find its not an issue on the next release though. Always test first
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