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Marc St

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Everything posted by Marc St

  1. Marc St
    As mentioned, if you respond to the ticket, we can then get a good look and get it escalated if needed
  2. Marc St
    So not run install. If you are getting install, it sounds like your conf_global isnt intact. Please respond to the ticket as mentioned
  3. Marc St
    Could I ask, are you able to repicate this yourself on the front end? I cannot login as unfortunately the access details on file are incorrect
  4. Marc St
    I have moved this to community support for you, as you are asking for people who can assist you with things on your server. This is not something that would be covered by your official support
  5. Marc St
    Please check that string isnt incorrectly translated somewhere. If this is not the case, please update your access details on file and we can take a look for you
  6. Marc St
    I have responded this morning to your ticket. I would need to get someone to take a closer look, because according to the message there, its not present. Please respond to the ticket and we can get this escalated for you
  7. Marc St
    Im working on your ticket at the moment This has now been escalated for you so that we can see whats going on
  8. Marc St
    The problem is indeed the data. That table still cannot be accessed at all. When you attempted a manual recreation of it, did you ensure you added your prefix as mentioned? I would suggest also contacting your email host to see what us happening with those emails, as they are being sent and you are not receiving them
  9. Marc St
    Please do, then provide access details and we can take a look
  10. Marc St
    You would need to restore it from your own backup, not create from the above. Have you done that?
  11. Marc St
    Blocks are cached, so if an item is deleted or moved, it would take until that cache is cleared for it to be removed
  12. Marc St
    ModCP > Deleted Content is where you would look, as mentioned above. If it's not there, then the only way you would be able to restore it would be to restore your database entirely to an earlier point in time. You can set up whether items are 'soft' deleted from System>Settings>Posting, within your admin CP.
  13. Marc St
    Please update all access details on file. We can then take a look at that for you
  14. Marc St
    I would need an example member to take a look at. If you can provide this, we can take a look and see what is happening for you
  15. Marc St
    Im not seeing any issues on your site at present. Have you since reverted this?
  16. Marc St
    I have just come on here to send a PM to you directly. Please check your spam filters, as we have answered each of your support requests. The issue you have there is a missing table. You would need to restore that from your last backup. As mentioned above by Randy, that is the official support area. You are posting in community support here, which is why you were only getting responses from the community.
  17. Marc St
    There is no way in which to remove this on a blanket thing. This is a user preference in their account settings. If it's the fact its appearing on the streams though, you can stop that happening by editing your Activity Stream Settings. This is in System>Content Discovery>Streams>Settings
  18. Marc St
    The above is indeed correct Just as you have done so there. Post up in here, and we will respond Im not actually seeing the image you posted. But as mentioned, just post in here
  19. Marc St
    Thank you for letting us know 🙂
  20. Marc St
    Could I please clarify here, do you actively have a rule to demote if they have posted less than x period too? I ask, as it would not automatically remove a previously applied promotion. It's a one way tool, so if you wish for it to work the other way too, you would need to also add that as a rule
  21. Marc St
    As mentioned above, this is not something that is possible at present.
  22. Marc St
    Please could you let us know which user?
  23. Marc St
    Before we continue here, could I ask when it was that you run the reindexing? If you havent already, please reindex after upgrading to 4.6.9
  24. Marc St
    Please let us know if that does not resolve your issue
  25. Marc St
    We dont clear cache on content delete or hide, so it would persist until cache is cleared
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