Gauravk

@AlexJ and what did IPB support responded?

Yes I have copy paste the same pw that has been used in older constant.php.

Appreciate your help.

Maybe you can advise how to reset redis pw thru SSH, so I can try that.

As until today after 3 week disk caching template throwing same error.

@Marc Stridgen please explain if the below referral program work for subscriptions too? And if yes, how?

Also explain if this is just one-way discount for new buyers or both way discount like dropbox (way to go) - new buyer get discount + old customer also get some discount?

Can anyone please help in finding why IPB is unable to connect to Redis server?

Constants.php is updated with correct details and still receiving these errors.

Redis ping pong working

Background Info: Few weeks back sever restarted gracefully and corrupted the disk caching template and halted whole site.

After a while disabled the template caching by @DawPi advise and site came back online.

But Redis is still not communicating with IPB - I assumed due to server restart, perhaps. 

Appreciate any help to get redis online, please.

Thanks in advance.

Please vote if you like to have a wait list feature added in the calendar enhancements by @Adriano Faria

How does it work:

Once event hits RSVP allowed limit:-

Step 1: Waitlist tab is activated and people can click on the waitlist button and get added to the event waitlist section.

Step 2: Now if someone leave the event, then first wait listed guy automatically get added to the RSVP list.

Step 3: Event creator and first wait list guy gets an email for step 2, that their waitlist is confirmed to RSVP list now.

Please suggest other ways too, as I'm super scared of above plugin author.

I dont mind editing codes, little bit here and there or pay for any other similar plugin/app.

Hope to see this issue get resolved in 4.5.

Check the video of seeing the hassle I go through every week X 4-6 drives.

https://www.loom.com/share/4c1e284f37fc49e3b2a21c4940077f53

Actual product size is very small, please advise how we can increase the thumbnail for desktop and mobile view.

Better if we can control the height and width separately, to try what looks good.

https://carnity.com/store/category/8-off-road-driving-course

Thanks for clarifying, now I understand.

So, we cannot utilize that MAYBE tab. Damn.

Any ldea when you will be adding Waitlist feature in your calendar enhancement. Im happy to pay for separate plugin or code edit, please.

Yes, we always have limited numbers as its an offroad drive.

Can you tell me where we must have commented some code, to hide that MAYBE option. I need that now.

Thanks in advance.

3 minutes ago, Adriano Faria said:

Maybe has to do with RSVP being required or not. 

Nope, that's not what I meant.

We used to see before 3 options: Going, Maybe, Declined if RSVP is enabled.

Somehow that maybe option is not showing now.

In our site, we have renamed decline to manage as we can differentiate from members joining vs managing the event.

During the process (I think) we have hidden MAYBE tab (somehow). Appreciate if someone can help in unhiding that MAYBE tab as we need to rename that tab to WAITLIST now

Hope this MAYBE (Or WAITLIST) still functions once RSVP hits the ceiling, as that's the whole idea to record the waitlist once drives are full.

Can you please explain too, what must have happen and how all of sudden site went down after a server restart last night?

We have not done any code changes, custom app or plugin recently.

We have just installed drip campaign email app two weeks back and nothing before that in the last couple of months.

And what is this template disk caching doing?

And why cPanel support pointed on redis misconfiguration?

Why all cache were showing errors all of sudden?

3 minutes ago, DawPi said:

Do you have access to ACP? If yes disable (if enabled) this option: Enable template disk caching? (it's under Advanced Configuration)

MANY THANKS DAWPI

This option worked and brought our site back. GOD BLESS YOU.

ITS A SHAME HOW IPB SUPPORT "TRAINED" TO POINT FINGERS ON EACH OTHER THAN HELPING ITS TROUBLED CUSTOMERS.

I got a nasty email from Marc, that this theme is customized and hence we cannot support.

Where as we are using 100% stock them and not a third party theme, truly dissapointing.

If @DawPi frequent contributor can figure out the cause from these screen grabs, then support should have done too by having whole backend access.

Support is there to rescue now.

Started seeing new error on front end now

Fatal error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 11

I have replaced those above files, fix the DB, disable all apps and plugin and still site is not reaching.

Cache is fully disabled, tried filesystem (no redis) and db (no cache) but still site is not reaching.

Hoping IPB support ticket will do some miracle now.

Remove redis cache from backend and updated constant.php still seeing cache message.

Should I fix the source file and db...?

Ticket #49866 please help

Please help

Just now, Daniel F said:

[12-Jun-2020 04:28:51 UTC] PHP Warning:  Module 'redis' already loaded in Unknown on line 0

Seems to be an issue in your php conf where the module is loaded twice?

 

Thanks Daniel, please help in advising how to fix this?

Our website is down for few hours and upon cpanel investigation they have found that site software resulted in errors.

Has anyone of you ever received this with IPB core or redis?

Any clue how to immediately fix it to bring back the site?

Thanks in advance.

_________________________________________

Hello again,

Thank you for your patience while I reviewed your support request. Upon review of your reported issue, this problem does not appear to be related to or caused by cPanel or by the basic configuration of the cPanel-bundled software.

The particular error you are receiving is one born from an issue with the site's actual coding, rather than a server-generated error. I initially found that the site was attempting to load a PHP module that was not presently installed on the server. However, this did not fix the site but did remove one of the errors.

With that being said, I took some time to compile some information and resources for you regarding your site's errors and found some log information that may be able to point you in the right direction:
 

[08:28:52 server root@93497801 /home/carnity/public_html/carnity.com]cPs# tail -n5 error_log
[12-Jun-2020 04:28:48 UTC] PHP Fatal error:  Class 'IPS\Theme\Cache\class_core_front_global' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 11
[12-Jun-2020 04:28:50 UTC] PHP Warning:  Module 'redis' already loaded in Unknown on line 0
[12-Jun-2020 04:28:50 UTC] PHP Fatal error:  Class 'IPS\Theme\Cache\class_core_front_global' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 11
[12-Jun-2020 04:28:51 UTC] PHP Warning:  Module 'redis' already loaded in Unknown on line 0
[12-Jun-2020 04:28:51 UTC] PHP Fatal error:  Class 'IPS\Theme\Cache\class_core_front_profile' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 5

You or your developer will want to review the coding and ensure that it properly works for the PHP version that you have selected. 

Please don't hesitate to let us know if you're facing any issues with the cPanel installation on this server, and I hope you have a great rest of your day!

Sincerely,

I tried increasing the font size of entire email upto 20 pixel and it looks nice on desktop.

But in email again it goes to that miniscule font size.

Can anybody please help here to increase email font from backend....? Looks like something is troubling here as once I open the email in mobile it showed me in big font and after 2 seconds jumped to miniscule font size again.

Seriously there is no way to fix these.........?

Any help here.................?

Coming back to my older frustration.

How we can increase the email font size only for mobile devices.

Im using same device, reading and app settings for Quora and Carnity.

Why Quora email appears perfectly well sized in mobile and Carnity email - mobile view is way too small.....?

Samsung Note - Mobile View

How to show images in promoted content on email?