Charles

I believe bfarber said that was a formatting thing from conversions. Will see about fixing that.

Yes, we renamed CCS to IP.Content as even we kept typing CCS/CSS at times :)

As the functionality already exists, I am sure a checkbox in the user settings for a default search view would be easy to do.

Not really:

Post count is the number under your name as in total posts made. It's just a number.

Active users is a direct query of posts made in a timeframe - it doesn't look at your cumulative post count.

Hiding members from the member list hides them from the members list as it says it should.

It does not hide them from today's top posters since that's not the members list :)

Actually the devs are just pointing out that it is indeed working as intended. The setting says "increment post number" which is working properly in that the RSS user post count does not get increased for RSS feeds.

You are referring to a totally different thing. The daily stats look at all users and show which user has made the most posts in the last 24 hours - it has nothing to do with an individual user's post count. It may be your RSS user. Of course you might not want this to happen but that has nothing to do with incrementing their post count.

Yes I know what you mean :) I just didn't want people freaking out because they saw the word "hack" and "site" together since that's not quite accurate.

Your site cannot be hacked from a member account being compromised :)

If it's your account well then that's your own fault.

Would be nice to have a script that could test all passwords and email/PM the customer requesting them change their password if deemed too week.

Awe he found our master plan for keeping bugs in the product :(

No problem. Just be sure you are logging in using the email addresses you ordered your services under and they will all be there :)

(Side note: don't put much stock in the BBB. Most complaints sent to the BBB are not to do with IPS but rather people send complaints to us about IPBs out there thinking we run them. Plus I could go on a huge rant about the BBB but that's a different topic.)

As with most businesses 99% of clients are happy but it's the 1% who are not happy who you hear from :)

Most of our complaints come from client-confusion. The last few posted here were people thinking we had somehow removed their license when they were just logging in under the wrong email address, for example. We also get a lot of "timezone" complaints. Like someone in Europe will post a ticket and wonder why it's taking "so long" for a reply forgetting it's 3:00 am here. Sure we have staff in tickets from Europe too but some stuff requires certain staff to take care of.

We also get complaints from what I call "abnormal expectations" like: client has IPB installed on a host using ultra-secure PHP setup with almost everything disabled and is mad because things don't work. Another one would be languages issues. We are continuing to work on language issues but when your whole staff only speaks English it's hard to debug language issues and some people become angry thinking we don't care when really it's just an ongoing process as it is so hard for us to debug.

Of course we sometimes miss a response timeframe for a ticket, give a client wrong information, and mess up. That's understandable. When we do mess up we never defend ourselves we acknowledge it and try to fix it. We do get defensive though when someone posts a rant on the forums and misrepresents the facts. That really drives me nuts :)

I sure hope he can. I hear he's a nice guy.

Not really sure why you're so angry. All you have to do is click contact us on the web page and there are several ways to get in touch with us. We receive hundreds of messages a day so it's not like we hide it :)

The URL you gave there is not valid. Try clicking the contact us link on our web site :)

As Mark said, we need more information to diagnose the problem as we have not been able to reproduce it. If anyone could provide the information he is asking for that would be helpful.

It's probably easier to just have password enforcement options the admin can set than getting into user-level options. We can look into this for a future version.

when will cleancut be available??

IPB itself only had a couple changes:

The rest was all bug fixes.

The media tag works fine here. If you're having trouble please submit a support ticket :)

This topic isn't for issues anyone is having - that's what support is for :)

Logging out and then logging in with your client area email/pass usually fixes things :)

Just a simple question.

When you file a dispute against IPS for an issue like

shawnking

's, will IPS issue a refund?

To the best of my understanding, he paid for the products, but does not get to manage his own purchases. So, if he (since he already has) files a dispute with a reason such as, I paid for this product, and cannot use it on my own board, will you issue a refund and remove the product from that account?

I am not sure what you expect us to do. By your own statement the account is not in your name it's in the name of the Scott you mentioned. Scott is the client of record. He could certainly login and change that information but that is up to him - we will certainly not go changing client login information just because someone claims to have purchased the license from a third-party site. Can you imagine the chaos that would cause?

Understand that from our perspective you are not our customer - the account owner is. We have no way of knowing if/who/when you bought that license from. All we know is the data that is in our client system and if it has the other person's name and email then that is who we must speak to.

I get that reaction surprisingly often.