Joel R Posted October 4 Posted October 4 I ran the patch on the latest version and my site got messed up. Please advise
Jim M Posted October 4 Posted October 4 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Joel R Posted October 4 Author Posted October 4 2 minutes ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please try now
Jim M Posted October 4 Posted October 4 Your Redis server is having issues connecting and writing. Please temporarily disable Redis in the constants.php file.
Joel R Posted October 4 Author Posted October 4 12 minutes ago, Jim M said: Your Redis server is having issues connecting and writing. Please temporarily disable Redis in the constants.php file. Done
Jim M Posted October 4 Posted October 4 Ended up having to completely remove the Redis config from your constants.php as it was still doing a test connection. You can now perform the update at /admin/upgrade
Joel R Posted October 4 Author Posted October 4 10 minutes ago, Jim M said: Ended up having to completely remove the Redis config from your constants.php as it was still doing a test connection. You can now perform the update at /admin/upgrade Thanks, I was able to proceed with upgrade Jim M 1
Jim M Posted October 4 Posted October 4 Glad to hear so. Would sort that issue with your Redis server with your server administrator or hosting provider then you can try connecting it again.
Joel R Posted October 4 Author Posted October 4 Okay, another issue I started activating Plugins and one of them made site go offline. Please advise
Jim M Posted October 4 Posted October 4 9 minutes ago, Joel R said: Okay, another issue I started activating Plugins and one of them made site go offline. Please advise You would need to work with the plugin author for assistance. You can use recovery mode to disable them again.
Joel R Posted October 4 Author Posted October 4 Okay I feel like I'm in a catch-22 loop If I enable RECOVERY_MODE in constants.php, I can access my ACP. But can't do anything in my ACP to disable or remove the plugin If I remove RECOVERY_MODE in constants.php, entire site is offline. No access to ACP 2 minutes ago, Jim M said: You would need to work with the plugin author for assistance. You can use recovery mode to disable them again. IF I enter Recovery Mode, then I can't do anything in the ACP. Which prevents me from disabling any plugins.
Joel R Posted October 4 Author Posted October 4 Okay, I read the Help Guide. What's written in the Help Guide is not what was presented to me. I was not presented with Recovery Mode This is what I see: As you can see, I was never presented with that walkthrough of Recovery Mode.
Jim M Posted October 4 Posted October 4 1 minute ago, Joel R said: As you can see, I was never presented with that walkthrough of Recovery Mode. You needed a new session to walkthrough recovery mode. I just did it for you.
Joel R Posted October 4 Author Posted October 4 This is resolved. Thanks. It's been a long time since I've had these kinds of issues.
Andreas Grace Posted October 7 Posted October 7 My site also went offline because of the patch. I removed all redis configuration and it is back online. If I re-enable Redis it fails with 500 error: Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS" Redis was working before the patch, according to the control panel. Joel R 1
Management Matt Posted October 7 Management Posted October 7 1 hour ago, Andreas Grace said: My site also went offline because of the patch. I removed all redis configuration and it is back online. If I re-enable Redis it fails with 500 error: Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS" Redis was working before the patch, according to the control panel. I will look into this, but in the meantime, just create a file called constants.php in the root folder, with this inside: <?php define( 'REDIS_MAX_CONNECTION_ATTEMPTS', 5 ); If you already have a constants.php file, then just add that define statement to it.
Andreas Grace Posted October 7 Posted October 7 Ok it worked but it needed the whole constant name as it appeared on the error. define( 'IPS\REDIS_MAX_CONNECTION_ATTEMPTS', 5 );
Joey_M Posted October 8 Posted October 8 Redis was working before this patch, now I can't get it to connect. I get an error after trying to set it up, so I am not sure what is going on. To be able to get the update, I had to remove the Redis stuff from my constraints.php file. Joel R 1
Stuart Silvester Posted October 8 Posted October 8 34 minutes ago, Joey_M said: Redis was working before this patch, now I can't get it to connect. I get an error after trying to set it up, so I am not sure what is going on. To be able to get the update, I had to remove the Redis stuff from my constraints.php file. What's the error you're seeing?
Martin A. Posted October 8 Posted October 8 I had the same errors. Gonna throw out a guess that init.php changes aren't applied to patches, as that file hadn't been altered on our server since the middle of August. Uploading init.php from the full download fixed the issue.
Stuart Silvester Posted October 8 Posted October 8 We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files). Adlago and Jim M 2
Adlago Posted October 8 Posted October 8 1 hour ago, Stuart Silvester said: We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files). Update for this patch is OK for me.
Gary Posted October 8 Posted October 8 The latest patch worked for me too, although I was prompted to download the files manually and upload them via FTP. Once I continued with the upgrade process, it worked.
Andreas Grace Posted October 9 Posted October 9 10 hours ago, Stuart Silvester said: We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files). I had already applied the patch but no modified files notification now.
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