I ran the patch on the latest version and my site got messed up.  Please advise

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

2 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Please try now 

Your Redis server is having issues connecting and writing. Please temporarily disable Redis in the constants.php file.

12 minutes ago, Jim M said:

Your Redis server is having issues connecting and writing. Please temporarily disable Redis in the constants.php file.

Done 

Ended up having to completely remove the Redis config from your constants.php as it was still doing a test connection. You can now perform the update at /admin/upgrade 

10 minutes ago, Jim M said:

Ended up having to completely remove the Redis config from your constants.php as it was still doing a test connection. You can now perform the update at /admin/upgrade 

Thanks, I was able to proceed with upgrade

Glad to hear so. Would sort that issue with your Redis server with your server administrator or hosting provider then you can try connecting it again.

Okay, another issue

I started activating Plugins and one of them made site go offline.  Please advise

9 minutes ago, Joel R said:

Okay, another issue

I started activating Plugins and one of them made site go offline.  Please advise

You would need to work with the plugin author for assistance. You can use recovery mode to disable them again.

 

Okay I feel like I'm in a catch-22 loop

If I enable RECOVERY_MODE in constants.php, I can access my ACP.  But can't do anything in my ACP to disable or remove the plugin

If I remove RECOVERY_MODE in constants.php, entire site is offline.  No access to ACP

2 minutes ago, Jim M said:

You would need to work with the plugin author for assistance. You can use recovery mode to disable them again.

IF I enter Recovery Mode, then I can't do anything in the ACP.  Which prevents me from disabling any plugins.  

Okay, I read the Help Guide. What's written in the Help Guide is not what was presented to me.  I was not presented with Recovery Mode

This is what I see:

As you can see, I was never presented with that walkthrough of Recovery Mode.  

1 minute ago, Joel R said:

As you can see, I was never presented with that walkthrough of Recovery Mode.

You needed a new session to walkthrough recovery mode. I just did it for you. 

This is resolved.  Thanks.  

It's been a long time since I've had these kinds of issues. 

My site also went offline because of the patch. I removed all redis configuration and it is back online. If I re-enable Redis it fails with 500 error:

Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS"

Redis was working before the patch, according to the control panel.

1 hour ago, Andreas Grace said:

My site also went offline because of the patch. I removed all redis configuration and it is back online. If I re-enable Redis it fails with 500 error:

Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS"

Redis was working before the patch, according to the control panel.

I will look into this, but in the meantime, just create a file called constants.php in the root folder, with this inside:
 

<?php

define( 'REDIS_MAX_CONNECTION_ATTEMPTS', 5 );

If you already have a constants.php file, then just add that define statement to it.

Ok it worked but it needed the whole constant name as it appeared on the error.

 

define( 'IPS\REDIS_MAX_CONNECTION_ATTEMPTS', 5 );

 

This doesn't work for me. 🤔

Redis was working before this patch, now I can't get it to connect. I get an error after trying to set it up, so I am not sure what is going on. To be able to get the update, I had to remove the Redis stuff from my constraints.php file. 

34 minutes ago, Joey_M said:

Redis was working before this patch, now I can't get it to connect. I get an error after trying to set it up, so I am not sure what is going on. To be able to get the update, I had to remove the Redis stuff from my constraints.php file. 

What's the error you're seeing?

I had the same errors. Gonna throw out a guess that init.php changes aren't applied to patches, as that file hadn't been altered on our server since the middle of August. 

Uploading init.php from the full download fixed the issue.

We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files).

1 hour ago, Stuart Silvester said:

We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files).

Update for this patch is OK for me.

The latest patch worked for me too, although I was prompted to download the files manually and upload them via FTP. Once I continued with the upgrade process, it worked.

10 hours ago, Stuart Silvester said:

We've fixed the issue on our side, If you've already applied the patch you can go to the Support page and see if it tells you there are modified (i.e. out of date files).

I had already applied the patch but no modified files notification now.