sychn Posted November 7, 2022 Share Posted November 7, 2022 Hello, When I tried to upgrade my site to the latest version, it told me: The license key is not valid. Please contact account assistance. While the next renewal time is on March 29, 2023. Also my another suite, the same problem. LaCollision and JustinHawk 2 Link to comment Share on other sites More sharing options...
Mark Spieker Posted November 7, 2022 Share Posted November 7, 2022 Same issue here as well Link to comment Share on other sites More sharing options...
Jordan Wilson Posted November 7, 2022 Share Posted November 7, 2022 Same Here Link to comment Share on other sites More sharing options...
Kazhal Posted November 7, 2022 Share Posted November 7, 2022 I have the same problem with three boards on three separate accounts. Link to comment Share on other sites More sharing options...
acarlsson Posted November 7, 2022 Share Posted November 7, 2022 Same here! Link to comment Share on other sites More sharing options...
L2CCCP Posted November 7, 2022 Share Posted November 7, 2022 I confirm, give information on what to do. Entering the key again does not solve the problem Link to comment Share on other sites More sharing options...
Marc Posted November 7, 2022 Share Posted November 7, 2022 Thank you for reporting the issue. We are looking into this and will be in touch as soon as possible Link to comment Share on other sites More sharing options...
opentype Posted November 7, 2022 Share Posted November 7, 2022 Probably related: Commerce pages create a “GeoIP Error”. [httpResponseText] => Unauthorized [X-Cache] => Error from cloudfront [content] => License Key Invalid LaCollision and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
LastPlay Posted November 7, 2022 Share Posted November 7, 2022 I can't install on a new domain - "The license key supplied is not valid". Link to comment Share on other sites More sharing options...
Adriano Faria Posted November 7, 2022 Share Posted November 7, 2022 License server should be with some problem... I can't use my localhost in IN_DEV mode: Quote Whoops\Exception\ErrorException thrown with message "Undefined array key "expires"" Stacktrace: #8 Whoops\Exception\ErrorException in C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php:95 #7 Whoops\Run:handleError in C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php:95 #6 IPS\core\extensions\core\AdminNotifications\_License:title in C:\Windows\Temp\theBFF9.tmp:568 #5 IPS\Theme\theme_core_admin_global_globalTemplate in C:\wamp64\www\47x\system\Theme\Dev\Template.php:171 #4 IPS\Theme\Dev\_Template:__call in C:\wamp64\www\47x\system\Dispatcher\Dispatcher.php:173 #3 IPS\_Dispatcher:finish in C:\wamp64\www\47x\system\Dispatcher\Standard.php:113 #2 IPS\Dispatcher\_Standard:finish in C:\wamp64\www\47x\init.php:927 #1 IPS\Dispatcher\nexus_hook_DispatcherAdmin:finish in C:\wamp64\www\47x\system\Dispatcher\Dispatcher.php:155 #0 IPS\_Dispatcher:run in C:\wamp64\www\47x\admin\index.php:13 Quote C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php public static function mayRecur() { return FALSE; } /** * Notification Title (full HTML, must be escaped where necessary) * * @return string */ public function title() { switch ( $this->extra ) { case 'missing': case 'url': return \IPS\Member::loggedIn()->language()->addToStack('license_error'); case 'expireSoon': $licenseKeyData = \IPS\IPS::licenseKey(); return \IPS\Member::loggedIn()->language()->addToStack( 'license_renewal_soon', FALSE, array( 'pluralize' => array( \intval( \IPS\DateTime::create()->diff( \IPS\DateTime::ts( strtotime( $licenseKeyData['expires'] ), TRUE ) )->format('%r%a') ) ) ) ); case 'expired': return \IPS\Member::loggedIn()->language()->addToStack('license_expired'); } } Link to comment Share on other sites More sharing options...
Marc Posted November 7, 2022 Share Posted November 7, 2022 Its not any of those things. We are aware of the issue (and its cause) and will have this resolved as soon as possible Trevor Carey, Thomas Ehrhardt, Adriano Faria and 1 other 4 Link to comment Share on other sites More sharing options...
MataVirgenes Posted November 7, 2022 Share Posted November 7, 2022 same problem. Link to comment Share on other sites More sharing options...
fantasystar Posted November 7, 2022 Share Posted November 7, 2022 not sure if this is related but we had a bug that was creating a 3gb log file. We think we resolved it but our database and account seems to be locked/disabled Link to comment Share on other sites More sharing options...
JustinHawk Posted November 7, 2022 Share Posted November 7, 2022 @Marc Stridgen or IPS team, frankly, can we get permission to download our purchased application/plugins from marketplace? I planned to took some items live today, and this issue has got me stucked because I am not able to download files as cannot login into marketplace. We self hosted clients are already, taking good enough risk by using self-hosted version and not cloud, so i don't know what risks could be there if we are downloading and installing applications ourself. 🤔🤔 Just give us notification messages or popup to accept that risk is ours and we will be okay with that. Thank you. Link to comment Share on other sites More sharing options...
Management Matt Posted November 7, 2022 Management Share Posted November 7, 2022 Thanks for your patience. We're working on this right now. SeNioR- 1 Link to comment Share on other sites More sharing options...
JustinHawk Posted November 7, 2022 Share Posted November 7, 2022 8 minutes ago, Matt said: Thanks for your patience. We're working on this right now. Any ETA? been waiting from last 9-10 hours... Link to comment Share on other sites More sharing options...
Management Matt Posted November 7, 2022 Management Share Posted November 7, 2022 License key checks should now process. Apologies for the delay in getting this issue fixed. SeNioR- 1 Link to comment Share on other sites More sharing options...
fantasystar Posted November 7, 2022 Share Posted November 7, 2022 (edited) 6 minutes ago, Matt said: License key checks should now process. Apologies for the delay in getting this issue fixed. My license seems to be fine but only my database is restricted hmm maybe it is a license issue as I can’t install mods from the marketplace also. Edited November 7, 2022 by fantasystar Link to comment Share on other sites More sharing options...
LastPlay Posted November 7, 2022 Share Posted November 7, 2022 (edited) 10 minutes ago, Matt said: License key checks should now process. Apologies for the delay in getting this issue fixed. Self-Hosted Plan. First install: The license key supplied is not valid. Please check the provided key and try again or contact IPS technical support for more assistance Edited November 7, 2022 by LastPlay SeNioR- 1 Link to comment Share on other sites More sharing options...
JustinHawk Posted November 7, 2022 Share Posted November 7, 2022 5 minutes ago, Matt said: License key checks should now process. Apologies for the delay in getting this issue fixed. Tried Login to marketplace still says "The license key is not recognised. (invalid_request)". Anybody else has it started working for you? SeNioR- 1 Link to comment Share on other sites More sharing options...
Richard Arch Posted November 7, 2022 Share Posted November 7, 2022 13 minutes ago, JustinHawk said: Tried Login to marketplace still says "The license key is not recognised. (invalid_request)". Anybody else has it started working for you? I have just logged out and back in to the Marketplace without issue. Link to comment Share on other sites More sharing options...
Solution Marc Posted November 7, 2022 Solution Share Posted November 7, 2022 This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time SeNioR- and LastPlay 1 1 Link to comment Share on other sites More sharing options...
LastPlay Posted November 7, 2022 Share Posted November 7, 2022 15 minutes ago, Marc Stridgen said: This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time Done! 😁 Link to comment Share on other sites More sharing options...
JustinHawk Posted November 7, 2022 Share Posted November 7, 2022 Working now 👍 Link to comment Share on other sites More sharing options...
Marc Posted November 8, 2022 Share Posted November 8, 2022 Glad to here it 🙂 Link to comment Share on other sites More sharing options...
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