The license key is not valid. Please contact account assistance.

[sychn]

Hello,

When I tried to upgrade my site to the latest version, it told me:

The license key is not valid. Please contact account assistance.

While the next renewal time is on March 29, 2023.

Also my another suite, the same problem.

[Mark Spieker]

Same issue here as well

[Jordan Wilson]

Same Here

[Kazhal]

I have the same problem with three boards on three separate accounts.

[acarlsson]

Same here!

[L2CCCP]

I confirm, give information on what to do. Entering the key again does not solve the problem

[Marc]

Thank you for reporting the issue. We are looking into this and will be in touch as soon as possible

[opentype]

Probably related: Commerce pages create a “GeoIP Error”. 

[httpResponseText] => Unauthorized

[X-Cache] => Error from cloudfront

[content] => License Key Invalid

[LastPlay]

I can't install on a new domain - "The license key supplied is not valid".

[Adriano Faria]

License server should be with some problem... I can't use my localhost in IN_DEV mode:

Quote

Whoops\Exception\ErrorException thrown with message "Undefined array key "expires""

Stacktrace:
#8 Whoops\Exception\ErrorException in C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php:95
#7 Whoops\Run:handleError in C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php:95
#6 IPS\core\extensions\core\AdminNotifications\_License:title in C:\Windows\Temp\theBFF9.tmp:568
#5 IPS\Theme\theme_core_admin_global_globalTemplate in C:\wamp64\www\47x\system\Theme\Dev\Template.php:171
#4 IPS\Theme\Dev\_Template:__call in C:\wamp64\www\47x\system\Dispatcher\Dispatcher.php:173
#3 IPS\_Dispatcher:finish in C:\wamp64\www\47x\system\Dispatcher\Standard.php:113
#2 IPS\Dispatcher\_Standard:finish in C:\wamp64\www\47x\init.php:927
#1 IPS\Dispatcher\nexus_hook_DispatcherAdmin:finish in C:\wamp64\www\47x\system\Dispatcher\Dispatcher.php:155
#0 IPS\_Dispatcher:run in C:\wamp64\www\47x\admin\index.php:13

 

Quote

C:\wamp64\www\47x\applications\core\extensions\core\AdminNotifications\License.php

    public static function mayRecur()
    {
        return FALSE;
    }
    
    /**
     * Notification Title (full HTML, must be escaped where necessary)
     *
     * @return    string
     */
    public function title()
    {
        switch ( $this->extra )
        {
            case 'missing':
            case 'url':
                return \IPS\Member::loggedIn()->language()->addToStack('license_error');
            case 'expireSoon':
                $licenseKeyData = \IPS\IPS::licenseKey();
                return \IPS\Member::loggedIn()->language()->addToStack( 'license_renewal_soon', FALSE, array( 'pluralize' => array( \intval( \IPS\DateTime::create()->diff( \IPS\DateTime::ts( strtotime( $licenseKeyData['expires'] ), TRUE ) )->format('%r%a') ) ) ) );
            case 'expired':
                return \IPS\Member::loggedIn()->language()->addToStack('license_expired');                
        }
    }

 

[Marc]

Its not any of those things. We are aware of the issue (and its cause) and will have this resolved as soon as possible

[MataVirgenes]

same problem.

[fantasystar]

not sure if this is related but we had a bug that was creating a 3gb log file.

We think we resolved it but our database and account seems to be locked/disabled

[JustinHawk]

@Marc Stridgen or IPS team, frankly, can we get permission to download our purchased application/plugins from marketplace? I planned to took some items live today, and this issue has got me stucked because I am not able to download files as cannot login into marketplace. We self hosted clients are already, taking good enough risk by using self-hosted version and not cloud, so i don't know what risks could be there if we are downloading and installing applications ourself. 🤔🤔 Just give us notification messages or popup to accept that risk is ours and we will be okay with that. Thank you.

[Matt]

Thanks for your patience. We're working on this right now.

[JustinHawk]

8 minutes ago, Matt said:

Thanks for your patience. We're working on this right now.

Any ETA? been waiting from last 9-10 hours...

[Matt]

License key checks should now process. Apologies for the delay in getting this issue fixed.

[fantasystar]

6 minutes ago, Matt said:

License key checks should now process. Apologies for the delay in getting this issue fixed.

My license seems to be fine but only my database is restricted 

 

hmm maybe it is a license issue as I can’t install mods from the marketplace also.

Edited November 7, 2022 by fantasystar

[LastPlay]

10 minutes ago, Matt said:

License key checks should now process. Apologies for the delay in getting this issue fixed.

Self-Hosted Plan. First install:

The license key supplied is not valid. Please check the provided key and try again or contact IPS technical support for more assistance

Edited November 7, 2022 by LastPlay

[JustinHawk]

5 minutes ago, Matt said:

License key checks should now process. Apologies for the delay in getting this issue fixed.

Tried Login to marketplace still says "The license key is not recognised. (invalid_request)".

Anybody else has it started working for you?

[Richard Arch]

13 minutes ago, JustinHawk said:

Tried Login to marketplace still says "The license key is not recognised. (invalid_request)".

Anybody else has it started working for you?

I have just logged out and back in to the Marketplace without issue.

[Marc]

This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time

[LastPlay]

15 minutes ago, Marc Stridgen said:

This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time

Done! 😁

[JustinHawk]

Working now 👍

[Marc]

Glad to here it 🙂