beats23 Posted July 5, 2022 Share Posted July 5, 2022 (edited) I get this error when I try to update with an option to click retry or continue What does it mean? Duplicate entry 'searchlog_exclude_groups' for key 'conf_key' /home/customer/www/MYSITE.COM/public_html/applications/core/setup/upg_107000/upgrade.php::59 INSERT INTO `cmlo_core_sys_conf_settings` ( `conf_app`, `conf_key`, `conf_value` ) VALUES ( ?, ?, ? ) Duplicate entry 'searchlog_exclude_groups' for key 'conf_key' /home/customer/www/MYSITE.COM/public_html/applications/core/setup/upg_107000/upgrade.php::59 INSERT INTO `cmlo_core_sys_conf_settings` ( `conf_app`, `conf_key`, `conf_value` ) VALUES ( ?, ?, ? ) Edited July 5, 2022 by beats23 Link to comment Share on other sites More sharing options...
Jim M Posted July 5, 2022 Share Posted July 5, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
beats23 Posted July 5, 2022 Author Share Posted July 5, 2022 2 minutes ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Can you check admin login again? Link to comment Share on other sites More sharing options...
Jim M Posted July 5, 2022 Share Posted July 5, 2022 While ACP access works, FTP access is not working. Please verify and update both to ensure they are both working. Link to comment Share on other sites More sharing options...
beats23 Posted July 5, 2022 Author Share Posted July 5, 2022 1 minute ago, Jim M said: While ACP access works, FTP access is not working. Please verify and update both to ensure they are both working. Hi ftp is now set up please check again. Link to comment Share on other sites More sharing options...
beats23 Posted July 5, 2022 Author Share Posted July 5, 2022 (edited) Is the issue being looked at? As my site is offline show this page and may need to revert back to backup. Edited July 5, 2022 by beats23 SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted July 5, 2022 Share Posted July 5, 2022 Looks like your site has been restored but that value exists so I have created a ticket to see what is happening here during this upgrade step and see if we can resolve this before your next attempt. Please see your email for further correspondence. SeNioR- 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted July 6, 2022 Solution Share Posted July 6, 2022 I see that you have restored to backup there and my colleague has resolved what seems to have been the issue on your database. Please let us know if you have any further issues of course beats23, tnn and SeNioR- 2 1 Link to comment Share on other sites More sharing options...
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