Rebecca Jorgensen Posted June 24, 2022 Share Posted June 24, 2022 Push notifications were working great, but recently a few members have been mentioning that they no longer work. I've looked around and can't seem to find the issue. Was this removed as a feature? When looking at the notification types available - the push notifications is not present like in others images. Is there a setting I am missing? I did find a mention of adding images to the spots in the icons area in appearance - that has been done as well. Would like to figure this out as we kind of have been relying on this and now it's not sending. Thank you! Link to comment Share on other sites More sharing options...
Luuuk Posted June 24, 2022 Share Posted June 24, 2022 (edited) Hi, Does ACP > Get Support list any problems related to Push? Have you recently upgraded a PHP version and made sure to re-enable the gmp module? Edited June 24, 2022 by Luuuk Link to comment Share on other sites More sharing options...
Jim M Posted June 24, 2022 Share Posted June 24, 2022 You'll want to ensure GMP is enabled on your PHP otherwise it will not be available for you to setup. Mark H 1 Link to comment Share on other sites More sharing options...
Rebecca Jorgensen Posted June 25, 2022 Author Share Posted June 25, 2022 20 hours ago, Luuuk said: Hi, Does ACP > Get Support list any problems related to Push? Have you recently upgraded a PHP version and made sure to re-enable the gmp module? I will check into this. thank you 20 hours ago, Jim M said: You'll want to ensure GMP is enabled on your PHP otherwise it will not be available for you to setup. I'm going to check - I use Dreamhost, so not sure how to enable, but can reach out to support if I get stuck or can't find a tutorial. thanks for the info. Link to comment Share on other sites More sharing options...
Jim M Posted June 25, 2022 Share Posted June 25, 2022 12 minutes ago, Rebecca Jorgensen said: I'm going to check - I use Dreamhost, so not sure how to enable, but can reach out to support if I get stuck or can't find a tutorial. thanks for the info. Yes, you'll want to reach out to your hosting provider for assistance. I'm afraid, hosting support is outside our scope of support so how to enable it in PHP would not be something we can assist with. Rebecca Jorgensen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 27, 2022 Share Posted June 27, 2022 Also ensure you have set up everything in Customization->Appearance->Icons & logos, as the manifest is set up here Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 I'm having the same issue. The host has just confirmed that GMP is installed and enabled, is there anything else that could be causing this problem please? Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 This is in the browser console... Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'pushManager') at root_framework.js?v=45e5ff21931664963885:913:637 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 Do you have everything set up here, as mentioned above? Customization->Appearance->Icons & logos, Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 It wasn't when I first read this topic but I've enable it now, however no change. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. abetts 1 Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 Updated. Thanks Marc 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 It is working there. You need to ensure you install your sites application. Have you done that already? Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 1 minute ago, Marc Stridgen said: You need to ensure you install your sites application. My what now? 😄 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 OK, so when you add a manifest, it will allow an application to be installed. You will see this in your browsers address bar. How that looks to you will depend on your browser. What browser are you using? I can better show you what I mean then Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 Thanks Marc - I'm using Opera. Is it this bit? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 That would be the issue. Opera does not support PWA apps as far as I know. Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 I just tried in Edge, when I clicked on 'enable in this browser' on the notifications page, a pop up appeared which I accepted to allow notifications then this popped up in the console... root_framework.js?v=45e5ff21931664975560:852 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'pushManager') at root_framework.js?v=45e5ff21931664975560:852:637 Link to comment Share on other sites More sharing options...
Jim M Posted October 5, 2022 Share Posted October 5, 2022 Did you install the PWA first? Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 Sorry, I'm getting a bit lost here. I (and my members) want push notifications which I thought would be as easy as clicking 'enable' on the notifications page. Are we crossing wires now or do I need to inform everyone they need to install a PWA before the notifications will work? Link to comment Share on other sites More sharing options...
Jim M Posted October 5, 2022 Share Posted October 5, 2022 Push notifications come from the PWA part of the software so you would indeed need to install PWA to receive push notifications. If you use Edge, you will want to click the button as outlined below: Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 Cool, thanks! 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted October 5, 2022 Share Posted October 5, 2022 You're very welcome. Glad we could assist. abetts 1 Link to comment Share on other sites More sharing options...
abetts Posted October 5, 2022 Share Posted October 5, 2022 Sorry but I've got some push back on this. Our members have been saying that this has been working fine up until a couple of weeks ago. The only change I've made is a move from php7.4 to 8.1. GMP is installed and enabled, is the error message I'm seeing in the console not the issue rather than anything to do with PWA? Link to comment Share on other sites More sharing options...
Jim M Posted October 5, 2022 Share Posted October 5, 2022 1 minute ago, abetts said: Sorry but I've got some push back on this. Our members have been saying that this has been working fine up until a couple of weeks ago. The only change I've made is a move from php7.4 to 8.1. GMP is installed and enabled, is the error message I'm seeing in the console not the issue rather than anything to do with PWA? If they install the PWA, are push notifications working? I'm afraid, beyond that, we cannot really move forward here as there is not other way to receive push notifications. Link to comment Share on other sites More sharing options...
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