Duplicate images when copying and pasting

[Gabriel Torres]

Hi,

Here is a weird behavior we are seeing in our install. When copying and pasting an image directly into the editor, the image is duplicated. I disabled all apps, plugins and used the default, unmodified theme, cleared the cache, cleared the Cloudflare cache, at no avail. The same behevior doesn't happen here in the Invision Community.

Below is a short video showing the issue.

Thank you in advance.

[Marc]

check browser related plugins and any clipboard tools you may have on your system. The issue you are having there can only really be happening from your systems end. ie. its pasting twice. 

[Gabriel Torres]

@Marc Stridgen I will perform more tests here and will get back to you. The weird thing is that this is happening to me and at least two other moderators confirmed that this is happening with them as well.

[Marc]

I would check if they are running the same browser as yourself there, and if there is anything else common that you are both running

[Convergent Trading]

@Marc Stridgen @Gabriel Torres I'm also able to reproduce this along with some members of our site and another admin.

It happens on my Mac with Safari or Chrome, and on windows with Microsoft Edge with no plugins.

Firefox is also a bit weird... it pastes the image once and then the filename along with it as well, which doesn't seem right (at least, not consistent with what it normally does).

This only happens when you actually Ctrl+V the image, the drag and drop and using the "Other media" methods work as expected. It started happening after the 4.6.12 update, the release notes suggest the CKEditor plugin was updated.

 

Edited April 25, 2022 by Convergent Trading

[Gabriel Torres]

@Marc Stridgen Just as a folow-up, I was not able to pin-point the origin of this issue. It happens on a variety of browsers. I use Chrome, but moderators reported this issue happening with Edge, Brave, and Firefox ESR as well. So it is defintely not browser-related.

Edited April 25, 2022 by Gabriel Torres

[Marc]

Are you using any clipboard manager at all?

[Convergent Trading]

@Marc Stridgen I'm not using a clipboard manager on either of the machines i tested on (Windows & Mac).

[Gabriel Torres]

@Marc Stridgen Nope

[Daniel F]

Are you reproducing this also on our community? You could try it in our test forum https://invisioncommunity.com/forums/forum/15-test-posting-messages/ 

[Gabriel Torres]

On 4/11/2022 at 10:51 PM, Gabriel Torres said:

The same behevior doesn't happen here in the Invision Community.

@Daniel F 👆

[Marc]

I am unable to replicate this on your site. I will need step by step on this, including

• Which browser and version you are using
• exactly where you are copying from
• how exactly you are pasting

I know that sounds like some are obvious, however as I cannot replicate, there has to be something we are doing differently here to what you are doing there.

[Gabriel Torres]

3 hours ago, Marc Stridgen said:

Which browser and version you are using

Answer:

On 4/25/2022 at 6:22 PM, Gabriel Torres said:

It happens on a variety of browsers. I use Chrome, but moderators reported this issue happening with Edge, Brave, and Firefox ESR as well. So it is defintely not browser-related.

 

3 hours ago, Marc Stridgen said:

exactly where you are copying from

Answer: Anywhere. But for my tests, I am simply hitting "Print Screen" to grab a screenshot and trying to paste it.

3 hours ago, Marc Stridgen said:

how exactly you are pasting

Answer: Control V or right click > paste

Note: I've already tried to paste here doing exactly the same steps, and the issue doesn't happen. As mentioned, I've tried disabling all extra apps and plugins, at not avail.

No big deal, as we are planning to move our install to IPS Cloud very soon. Then, if it keeps happening, you will be able to investigate it further, but hopefully the migration fixes the issue... LOL

Edited May 5, 2022 by Gabriel Torres

[Marc]

No problem. Please do let us know if its happening after that point. Note however, it was on your site I was testing rather than ours.

[Andy928]

This is happening to us as well since upgrading to 4.6.12.1. A user is complaining it is happening to him on Chrome. I tried it on both MAC (Safari, Chrome, Firefox etc) and Windows 10 (Chrome) and I wasn't able to replicate it on those browsers. However, I was able to replicate it on Firefox and EDGE on Windows 10.

This occurs when doing a drag and drop. Not when using the "Chose file".

[Andy928]

Just forgot to say. No third party clipboard manager used in any case scenario. Also happens in Private mode under Firefox.

 

 

Edited June 7, 2022 by Andy928

[Marc]

3 hours ago, Andy928 said:

This occurs when doing a drag and drop. Not when using the "Chose file".

Do you have the ability to record this so I can see? Just as there has to be something we are doing differently to yourselves

[Andy928]

@Marc Stridgen Sure, here you go:

Edited June 7, 2022 by Andy928

[Andy928]

I got some feedback from one of the user/moderator who is experiencing this behavior. He says that the issue will sometimes disappear for a while then return unexpectedly. No changes are being made on the backend when this happens.

Thought this could help in debugging.

[Hexsplosions]

I've confirmed this on my board using Microsoft Edge. I do not use any clipboard managers (this is a gaming PC, so I keep the bloat to a minimum.)

[Marc]

1 hour ago, Hexsplosions said:

I've confirmed this on my board using Microsoft Edge. I do not use any clipboard managers (this is a gaming PC, so I keep the bloat to a minimum.)

Could you please confirm if this is also on drag/drop?

[Hexsplosions]

2 hours ago, Marc Stridgen said:

Could you please confirm if this is also on drag/drop?

It was not.

I just tested it in a single editor window (no refreshing), dragging in two JPGs and two PNGs, neither of which duplicated, followed by a paste using CTRL+V, which did duplicate.

[Andy928]

I did some further testing on MAC. I personally never use the CTRL+C>CTRL+V method so I didn't check previously but the issue is also very much present under MAC OS. I compiled all browsers I used to test this with both methods (CTRL+C>CTRL+V and Drag/Drop). This is very odd. In some instances it's the CTRL+C>CTRL+V and in other instances it's the Drag/Drop that generate these duplicates. Here is a summary of my findings and they can be reproduced consistently. None of the  browers I used have addins/addons.

I also tried doing the same test on this Invisionscommunity forum but this does not occur in none of the browser. However, with Firefox and Firefox based browsers (WaterFox and Tor) the CTRL+C>CTRL+V does not work. No picture is pasted. Only the file name.

This does not seem like an end user related configuration issue.

 

[Andy928]

Ok guys I found the source of the problem.

This is el defo an issue with Invision backend. This is also why this invisioncommunity forum does not experience this issue. They have the "Paste as rich text initially, but allow user to paste as plain text instead." enabled. Anyone else experiencing the duplicating image issue like us is because they have the "Always paste as plain text" enabled. I was able to replicate this in all the browsers I tested.

Invision can you please fix this?

Thank you.

 

Edited June 10, 2022 by Andy928

[Nathan Explosion]

Yep, I can confirm that - both 4.6.12.1 & 4.7.0 beta 6

I've resurrected an old 4.6.9 test installation locally, issue doesn't occur with that version.

 

Edited June 10, 2022 by Nathan Explosion