Expired subscriptions must be treated like no subscription

[Gauravk]

On 4/15/2022 at 2:26 PM, Stuart Silvester said:

Having more than one subscription causes issues because the system is designed for only one.

Going by your own logic - Why the system isn't deleting, ignoring, killing, crushing, trashing, not seeing, not factoring, not considering - EXPIRED SUBSCRIPTION.

In IPS Binary 01010101 language, why Expired sub IS NOT EQUAL TO ZERO.

With so many synonyms and ALL caps, IPS should understand how much frustration this illogical behavior costs us dearly, every day.

We spend loads of money for user acquisition and when they try for one month and they aren't able to upgrade to annual after expiry, it makes them feel that we are trapping them in monthly billing for more money.

Some complain and most leave quietly, with tons of abandoned carts daily.

It's a real shame.

 

@opentype @Sonya* @Joachim Sandstrom @Makoto @Xaviours @elonegenio @bradybarrows @David.. @Myr @UncrownedGuard @OptimusBain @DawPi @ZLTRGO @Nakamura0114 @TecsenseAsh

If this matters to all of you a lot, let's ping this and several other similar threads daily.

Until it reaches IPS ears.

 

 

 

[Matt]

Ok, this isn't how we work together in a constructive way. I'm going to lock this topic also. 

@Gauravk we hear you loud and clear. We have fixed these issues and they will be in a future release once we have confirmed the date. It is currently in peer review which means other developers test it and there may be more changes needed hence why we can't give a date.