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Hi Invision, 

After the update last 4.6.11, we get a guest profile creation every minute from 1 IP. This IP is used by a moderator, but is not active the whole day. So we can't block this ip. But how can it be that this guest profiles are created every minute? We don't use social login at the moment.

https://bit.ly/3tqk7fA

The profiles are temp in the AdminCp. But it is not good for our profile-user-id numbers, they are going up really fast. 

Thanks

Solved by Marc

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The link you have provided there is unaccessable. Are you using any methods of registration outside of the software?

  • Author

It is an admin link, sorry. No we don't use any social login. 

All on 1 IP, see for example this profile page we can reach by going to the ID in the url.

Every minute multiple registration on 1 ip. Example profile: https://bit.ly/3toI6fl

 

 

Schermafbeelding 2022-03-21 om 11.47.35.png

Schermafbeelding 2022-03-21 om 11.48.03.png

Have you asked that user if they are doing anything which may be contributing to this? 

Also , please PM me the IP

 

  • Author

Yes, it is a mod of the site and knows what he's doing. He is not every minute on the forum, only a few times a day. 

45 minutes ago, Thomas Hop said:

Yes, it is a mod of the site and knows what he's doing. He is not every minute on the forum, only a few times a day. 

As mentioned above, I need the IP pming to me

  • Author
8 minutes ago, Marc Stridgen said:

As mentioned above, I need the IP pming to me

check.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

  • Author

Thanks, I've updated the information. 

  • Management

Hi Thomas,

I've taken a look for you, and I notice that you have around 30 custom plug-ins. The issue is almost certainly caused by one of those. What I suspect is that a memberSync extension has broken code, or perhaps code that tries to load a non-existent member without correct error checking is creating new members.

I would disable all plug-ins, and then when you have verified the issue stops with the plug-ins disabled, re-add them one at a time until you find the culprit.

  • Author
3 minutes ago, Matt said:

Hi Thomas,

I've taken a look for you, and I notice that you have around 30 custom plug-ins. The issue is almost certainly caused by one of those. What I suspect is that a memberSync extension has broken code, or perhaps code that tries to load a non-existent member without correct error checking is creating new members.

I would disable all plug-ins, and then when you have verified the issue stops with the plug-ins disabled, re-add them one at a time until you find the culprit.

We will check this first! Thanks and let you know if this will fix the problem or it still exists. 

  • Author

We checked it, but it seems to still be a problem with every custom plugin and application disabled. 


 

Thank you for your persistence, investigation, and detail on the issue. I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

  • Author
2 hours ago, Jim M said:

Thank you for your persistence, investigation, and detail on the issue. I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

thanks for the update. 

  • 2 weeks later...
  • Solution

This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.

  • Author

We just upgraded and noticed the problem is gone, Thanks!

15 hours ago, Thomas Hop said:

We just upgraded and noticed the problem is gone, Thanks!

Glad to hear it 🙂 

  • 2 weeks later...

Wow. I was getting really worried this would happen at our site. What an amazing thread! Marc Stridgen and the IC team is great! Kudos to IC Team Support!

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