Hey guys,

Yesterday I bought from the marketplace the Videos plugin
I still have an old version of the plugin bought 8 years and available in my AdminCP as an app but disabled. 
The AdminCP did not allow me to renew it, so I just proceeded to buy it. However, it does not allow me to install it.

When I click install, I get this message: 

An application is already installed that uses the same Application Key, this application cannot be installed unless the other is removed,

Well, I do not want to uninstall the old app and install the new version again because I have 620+ records in the DB that I do not like to loose.

Please, advise how to solve this. I want to keep my old records and continue manage the app renewals via AdminCP marketplace.

Let me know.

 

Is the app listed as "Custom" in the application listing? If so, then Invision will have to assist you with toggling that to be "Marketplace" so that you can upgrade the app.

Probably it is in Applications Not Installed. If that’s the case, you need to upload a new version. Not sure how to do this now. 

Following.

I have created a ticket for you and I have replied to that for you.

You didn't purchase the file from the Marketplace, so we're unable to renew any purchases that you had made directly from the author originally.

Thank you @Stuart Silvester! After your help, I was able to click Update and everything seems to be working now, at least at first look.