Apfelstrudel Posted December 23, 2021 Share Posted December 23, 2021 Question: How often do I have to comment on this until someone from the support teams opens a ticket for my case? 🤔 As already mentioned I have this problem also with the unmodified theme. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, Apfelstrudel said: Question: How often do I have to comment on this until someone from the support teams opens a ticket for my case? 🤔 As already mentioned I have this problem also with the unmodified theme. Without some way of being able to replicate it, Im not sure what a ticket would achieve here. In addition, what would be the purpose of the ticket? We have access, and you have given us the information as to where you are seeing it. But we are not seeing the issue. If you can provide a way for us to actively replicate the problem on your site, then of course we can look further. Link to comment Share on other sites More sharing options...
Apfelstrudel Posted December 23, 2021 Share Posted December 23, 2021 How can I share information with you without posting it here public? 😉 The old ticket system is gone. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 23, 2021 Share Posted December 23, 2021 Just now, Apfelstrudel said: How can I share information with you without posting it here public? 😉 The old ticket system is gone. If there is information you wish to share which cannot be placed in public, I can certainly create a ticket for that purpose. I'm sure you can appreciate however that there is no way at all for us to know you wish to do this, unless you let us know you wish to do this. I have created you a ticket. Please provide this private information there Link to comment Share on other sites More sharing options...
Circo Posted January 5, 2022 Share Posted January 5, 2022 @Marc Stridgen @Matt @Jim M It seems that my thread has been hijacked... how do we go about opening tickets for issues now? I've been able to duplicate my issue multiple times, multiple computers, multiple accounts. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 5, 2022 Share Posted January 5, 2022 1 minute ago, Circo said: @Marc Stridgen @Matt @Jim M It seems that my thread has been hijacked... how do we go about opening tickets for issues now? I've been able to duplicate my issue multiple times, multiple computers, multiple accounts. We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved Link to comment Share on other sites More sharing options...
Circo Posted January 5, 2022 Share Posted January 5, 2022 9 minutes ago, Marc Stridgen said: We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved Ok, thank you. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 27, 2022 Share Posted January 27, 2022 @Apfelstrudel I see my colleague was awaiting a response from you on adding some debugging for this. Did you see that response? Link to comment Share on other sites More sharing options...
Apfelstrudel Posted January 27, 2022 Share Posted January 27, 2022 Hello Marc, I'm still trying to save a HAR file but the error doesn't appear to often especially in Chrome. In FF I get it more often. Your colleague will get it asap. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 27, 2022 Share Posted January 27, 2022 24 minutes ago, Apfelstrudel said: Hello Marc, I'm still trying to save a HAR file but the error doesn't appear to often especially in Chrome. In FF I get it more often. Your colleague will get it asap. No problem. Just making sure you had what you needed to proceed 🙂 Link to comment Share on other sites More sharing options...
Circo Posted February 12, 2022 Share Posted February 12, 2022 On 1/5/2022 at 9:44 AM, Marc Stridgen said: We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved Is there an update on this, or do I need to open a ticket for my case? It sucks and causes confusion not having a proper "home" page on the site. Link to comment Share on other sites More sharing options...
Jim M Posted February 12, 2022 Share Posted February 12, 2022 22 minutes ago, Circo said: Is there an update on this, or do I need to open a ticket for my case? It sucks and causes confusion not having a proper "home" page on the site. This is still under investigation, I'm afraid. Sometimes odd issues like this can take time. If you have any further information to provide, I can add that to their ticket or create your own ticket. Link to comment Share on other sites More sharing options...
All Things In Posted March 3, 2022 Share Posted March 3, 2022 I am getting this message too - url - https://community.allthingsin.com/admin/?app=core&module=applications&controller=enhancements&do=enableToggle&id=core_Matomo&status=1&csrfKey=082f54e4d8e42df1d363039ac7dd1478 - it just started and I did install two new plugins - Links and Chat - I hope its not one of those as I would like to use them...thanks, Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 3, 2022 Share Posted March 3, 2022 1 hour ago, All Things In said: I am getting this message too - url - https://community.allthingsin.com/admin/?app=core&module=applications&controller=enhancements&do=enableToggle&id=core_Matomo&status=1&csrfKey=082f54e4d8e42df1d363039ac7dd1478 - it just started and I did install two new plugins - Links and Chat - I hope its not one of those as I would like to use them...thanks, I would suggest disabling those first of all, if its only started to happen after installing those Link to comment Share on other sites More sharing options...
Solution All Things In Posted March 3, 2022 Solution Share Posted March 3, 2022 I disabled the Links plugin first and that seems to have worked - so I guess I should contact the author I purchased it from in the Marketplace...thanks, Marc Stridgen 1 Link to comment Share on other sites More sharing options...
All Things In Posted March 4, 2022 Share Posted March 4, 2022 Update - I am not sure of the exact cause still - to replicate, its when I am in the admin panel and get timed out - when I go to log back in, I get that message. I am trying/testing other plugins as well as core included features to see when/if it occurs again. Will update again. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
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