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Consistent login problems at this site.


Chris Anderson
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For months now I seem to have to login twice before I can finally get access to the site.

I visit invisioncommunity.com and login via existing customer.  I get the following error:

image.png.2b5e6df3a5ac1fcb3223ce37784b604b.png

After a long wait, I get the following error:

image.png.415b3468a2d7233dc4256a1a289a78f0.png

Restarting the login process usually gets me access to the site.  Running Microsoft Edge with "Basic" tracking enabled.

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Have you tried clearing your browser's cookies completely? Unfortunately, I can't reproduce this using Basic tracking in Edge myself with my staff account or client account so wondering if something local is throwing a wrench into the process. If that does not help, do you receive this in other browsers? Please also include the error code if you encounter this again.

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I can also confirm this as well, I have noticed it for weeks, I have to refresh it to get the 2FA to pop up, but I get the same error displayed above as well. This only happens to me on IPS website, not my own site. Also using Edge browser when it happens.

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9 minutes ago, nodle said:

I can also confirm this as well, I have noticed it for weeks, I have to refresh it to get the 2FA to pop up, but I get the same error displayed above as well. This only happens to me on IPS website, not my own site. Also using Edge browser when it happens.

Please feel free to post the error code if/when you encounter it again.

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Microsoft Edge still exhibits the same behavior even after I switched to a different internet provider.

Tablet version of Microsoft Edge Browser works

Chrome Version 94.0.4606.81 works

Firefox 93 works

Opera 80.0.4170.16 requires logging in twice

I've consistently cleared the Edge Browser, Ran Disk Cleanup, and clean all of the files using Wise Disk Cleaner with no change in behavior.

This has also occurred immediately after installing a fresh copy of Win 10 with no tweaking of the Edge browser.

VPN On and Off doesn't seem to have an effect the behavior.
 

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  • 1 month later...

It just happened to me now, when I wanted to connect here I got the error message. I had to go over it several times before it worked. I specify that I am talking about here on your site. I took a screenshot with the error code.

1136948499_Capturedcran2021-11-2309_50_44.thumb.png.86d23d338aa3d0a8b62b23c7ef20227e.png

I don't know if this will help you but it was to warn you that the problem had just happened to me too. 😞

 

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