Hi,

since the update in version 4.4.4 the editor is no longer properly cleared after posting a message 
Message correctly posted but the editor's box remains filled ...
The problem is general and occurs about 75% of the time

IPS cache cleared via support tool
Browser cache cleared too

I did not see any subject about it ... any ideas ?

Edit: All seems working fine when the post is made of plain text
With emojis... the console is showing the error bellow 

 

plugin.js?t=J569:13 Uncaught TypeError: Cannot read property 'remove' of null
    at CKEDITOR.plugins.ipsemoji.cancelEmoji (plugin.js?t=J569:13)
    at CKEDITOR.plugins.ipsemoji.listenForDestructEvent (plugin.js?t=J569:7)
    at b.d (ckeditor.js?v=fbb1185670:10)
    at b.<anonymous> (ckeditor.js?v=fbb1185670:11)
    at b.window.CKEDITOR.window.CKEDITOR.dom.CKEDITOR.editor.CKEDITOR.editor.fire (ckeditor.js?v=fbb1185670:13)
    at Object.reset (root_framework.js.bb4dfa27a3afc3aec8733a791c6f756e.js?v=fbb1185670:577)
    at baseController.addToCommentFeed (root_front.js.7cfdacdcc92210889a61d9b812029a22.js?v=fbb1185670:111)
    at HTMLDocument.dispatch (root_library.js.0fd9d129ff43074136400aa1d8123268.js?v=fbb1185670:2)
    at HTMLDocument.r.handle (root_library.js.0fd9d129ff43074136400aa1d8123268.js?v=fbb1185670:2)
    at Object.trigger (root_library.js.0fd9d129ff43074136400aa1d8123268.js?v=fbb1185670:2)

 

Regards

If this issue exists in the IPS default theme, it is best you create ticket support

Yes IPS Default theme

I'll create a support ticket, thanks

Quote

did not see any subject about it ... any ideas ?

I had posted something like that a couple of months ago. My editor also did not clear.

In my case the solution was to remove some .htaccess settings, this was the cause:

Header edit Set-Cookie ^(.*)$ $1;HttpOnly;Secure

and this one was advised to remove too because it could cause a different issue:

Header set X-Xss-Protection "1; mode=block"

So if you are using .htaccess and having these lines in them, that might be (partly) the cause of the problem.

I did not have errors in the editor though.

Hi @Black Tiger

Thanks for your return
But I do not have these lines in my .htacess file

I'm dealing with the support team on this but if you have any ideas, I take

No sorry, this was the only idea I had.

But I'm sure support will find and fix the issue for you.

Wish you all the best and hope it's fixed soon!

Just to be sure that it isn't in your httpd.conf you could check your headers for those entries here e.g.: https://www.webconfs.com/http-header-check.php

We identified the source of the issue from the ticket. It is a bug (a rather niche one - you have to perform specific steps to reproduce) and will be corrected in an upcoming release.

Ho, has it been corrected in the latest release ?

I have some users complaining that when they post a reply, and come back on the same thread some time later their old reply is still present in the editor although it has been posted already... Wondering if this can be the same bug.

Hi,

yes this has been fixed in 4.4.5 

Ok so not the same issue 🙂

Have you checked your HTTP Headers?

We had the issue Black Tiger addresses in this post.

4 hours ago, jesuralem said:

Ok so not the same issue 🙂

If you can reliably reproduce your editor not clearing out, feel free to submit a ticket and we can take a look. We are unaware of any outstanding issues right now with this sort of behavior.

i will try to find this. It just seems the editor "backup" isn't clear in real time after the user posts. So if he comes back very soon after posting he might have his post still in his editor.

I actually witnessed it once or twice, but can't reproduce it at the time.

The editor should be cleared virtually immediately (within a few hundred milliseconds) of the post submission under normal circumstances. It is not a delayed process.