pequeno Posted April 16, 2019 Share Posted April 16, 2019 Hello, After upgrade to 4.4.2 when I select a warning for a member in the dropdown "reason", not select the correct (pre-defined) text for each reason. Always show the same text as the first reason. Link to comment Share on other sites More sharing options...
pequeno Posted April 16, 2019 Author Share Posted April 16, 2019 Nobody else with this problem? Link to comment Share on other sites More sharing options...
media Posted April 16, 2019 Share Posted April 16, 2019 29 minutes ago, pequeno said: Nobody else with this problem? I just did a test warning and it worked then did a second test and worked again... maybe your installation or update did not go thru. Run the Support and see if anything wrong with your site.... ACP > Support > What do you need help with? > Something isn't working correctly Good Luck Link to comment Share on other sites More sharing options...
pequeno Posted April 16, 2019 Author Share Posted April 16, 2019 many thanks @media I will contact with support. Link to comment Share on other sites More sharing options...
Makoto Posted April 16, 2019 Share Posted April 16, 2019 Do you have content cached in the editor? i.e. do you see a message saying previously saved content has been loaded at the bottom of the editor after it loads? If so, hit the link to clear your saved content and try again. Link to comment Share on other sites More sharing options...
pequeno Posted April 16, 2019 Author Share Posted April 16, 2019 Thank you @Makoto No , I haven´t cached content! Link to comment Share on other sites More sharing options...
pequeno Posted April 19, 2019 Author Share Posted April 19, 2019 If someone can give a clue as to where the problem is, I'll thank you. Support for now has not been solved. The tests carried out: Ads will be disabled. Plugin and applications were disabled. It was tested with the default theme without modifications. Cloudflare is deactivated I tested with different browsers and different Internet connections Link to comment Share on other sites More sharing options...
ahc Posted April 19, 2019 Share Posted April 19, 2019 I don't know if this is exactly the same issue as you, but some of my mods have reported since the recent updates that they'll fill out a warning with a predefined reason selected, but after they hit send, the warning has been cleared out with only the default reason selection text there and any attachments that were uploaded. All the other content is deleted. We have a dummy warning reason set first that states "Please select a reason above..." to help guide moderators to do that first before attempting to type inside of the text box. That dummy reason text is what shows up instead of the actual reason selected prior to sending. We don't really know what's causing it either. It doesn't happen every time, and I thought maybe it was due to browser extensions, but even after disabling everything and running tests without third party content, the issue still happens at random. (As far as we know it's random.) Link to comment Share on other sites More sharing options...
pequeno Posted April 19, 2019 Author Share Posted April 19, 2019 Hello @Alismora, If the problem is in the predefined text selector of warnings system, it may be related or similar with my problem. In my case it is not a random problem and I see that the javascript works well in the rest of the page. We will see if in support fix the issue. Link to comment Share on other sites More sharing options...
pequeno Posted April 22, 2019 Author Share Posted April 22, 2019 Hello, IPS support found a solution: Quote We've identified the issue that's causing this problem, and will be working on a fix. Unfortunately it's unlikely the fix will make it into our next release since that's already in beta, so it'll be the release after that (probably 4.4.4). In the meantime, I've worked around the problem on your site by replacing the IPS emoticons in your warning messages with the native emoji versions. The problem is caused by lazy loading images in the member info editor, and so using native emoji bypasses this and allows it to work correctly. I hope that workaround is ok with you. Link to comment Share on other sites More sharing options...
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