Posted November 22, 20177 yr Community Expert A user had been using their PC without issue. They changed their password using their iPad. Now they can't log in on their PC. Any suggestions? Please see this post for all of the details I have. Thanks
November 22, 20177 yr Which browser does your member use with a computer? Has he tried signing in with another browser?
November 22, 20177 yr PP. If the security setting " Check IP address when validating session?" is turned on and your member is different IP iPad from a computer, there is probably a blocking session.
November 23, 20177 yr Author Community Expert 15 hours ago, Adlago said: PP. If the security setting " Check IP address when validating session?" is turned on and your member is different IP iPad from a computer, there is probably a blocking session. Where is this setting?
November 23, 20177 yr Author Community Expert Hmm, any other thoughts then? I've never read of this happened before.
November 23, 20177 yr 6 hours ago, Square Wheels said: Hmm, any other thoughts then? I've never read of this happened before. Is the user using some password manager? It might replace the new password with the old one.
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