I don't who this is affecting but it appears that some IPS "Active Customers" are finding their accounts being modified to just "Members" only status with no access to the support forums or the Resources website.

Does anyone know what's going on and why there was no explanation?

Yea, I just noticed when trying to view an IPS Marketplace topic it said I don't have permission... Then I viewed my profile... WTF!

Hope I didn't do anything wrong to get it taken away

Happened to me too. I actually opened a ticket in a panic

I jumped into chat and discovered it happened to someone else. It was working fine until a few moments ago and then #WHAM# it struck my account. There was no message as to why this happened or what and I double checked to ensure that my license was still active and it still is, through September.

I've been a loyal customer since 2004 and I find it peculiar that this would happen to such a long-standing customer.

Yeah.. I quickly went to see if my licenses had expired or something... but I'm still good until the 31st of August.. How sad.

Me too.. - lol however when i refreshed the page there were page errors everywhere so they might be doing backups or someone changed some code lol

Someone in chat suggested that to wait but I find it odd that it only affected some accounts. If this were a side effect of some upgrade, it should have affected every account, not just a select few.

Might just be a bug... Like the people online or something idk. We just gotta wait to see, because Im pretty sure they wouldnt just change member status with time left lol

Unless you violated a ToS or something.

jk


Also... 1337 posts!

Happened to me too, I submitted a ticket, no resolution as of yet though.

Peter is back! haha

+Active for him, where is mine GRRR >:(

Far as I'm aware of, I haven't. Matter of fact, I rarely download anything through the client center. While I maintain a backup copy of one download in case something happens to my site, I let the IPS staff handle every upgrade. I've even went out of my way to report anyone who distributes IPS' software through other sites ...

I just find it odd that there has been no notice regarding this current SNAFU.

Hmm... Everyone log out and back in... I think that's what fixed me :D. I followed the suggestion in one of the forums I could no longer access.

Hmm... Everyone log out and back in... I think that's what fixed me [img]

[/img]. I followed the suggestion in one of the forums I could no longer access.

worked ;o

My Turn, brb! hehe :P

Try the following steps:
1) Log out
2) Close your browser (if using a Mac, quit with Cmd+Q rather than just closing)
3) Come back and log in

If that doesn't work, please submit a ticket. Most of you all seem to have "Active Customer" though :)

It worked for me, but thanks peter!!!

Finally working correctly ... sheesh ... my head hurts.

*holds head from migraine headache*

the whole world is spinning .... ahhhhhhh

So much confusion going on right now. Having a hard time logging in and such. But seems to be working...for now.

tried that and still doesn't work for me, But i still have an open ticket for it.

We've been investigating some issues related to permission syncing, and you guys are being affected by small problems with the syncing.

It does not necessarily indicate a problem with your account. If you don't have correct permissions, and the above steps don't work, please submit a ticket so we can troubleshoot further.

It took me some time. But, I ended up having to delete all of my browser data (while keeping my bookmarks), closing my browser and logging in several times before it finally cleared. Then, for some reason, it fixed itself. It was frustrating but eventually worked itself out with all of my web browsers.

I'm having this issue. I have tried what Mark says and it doesn't work :S

I'm having this issue. I have tried what Mark says and it doesn't work :S

You need to log in with the same Email address and password as the client area after purchasing a license ;)