Classic self-hosted technical help
Problems related to your server or other classic, self-hosted edition issues.
4,364 topics in this forum
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- 1 follower
- 9 replies
- 397 views
Some of my sites Apple/IOS users are reporting the images used within signatures show as a grey box. Including it in the default theme.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 327 views
Hi, We have lot of topics which have 1000’s of replies. After most recent upgrade when we click on the these topics page is not loading. Any suggestions related to what might be the issue? Something changed with the latest upgrade? I can message the link if anyone can take a look at it. Thank you.
Last reply by Jim M, -
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- 2 followers
- 12 replies
- 391 views
Hello, Has anyone noticed high CPU usage on 4.7.17? I upgraded while ago and noticed CPU usage in my case raised on web host serving that version where test forum that still runs on 4.7.14 is OK.
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 480 views
I created a topic last year about the status update widget not working. When users click the "What's on your mind" box to type in a status, it stays stuck on "Loading". I finally made some time this weekend to try and get this fixed. After digging around more into this, I noticed the error is a 404 for the ckeditor.js file being loaded through js.php. I verified the file existed (I could load it by going directly to the ckeditor.js file), verified permissions (755), verified user and owner as the same one being used for everything else. With the console open I noticed that other javascript files that load through js.php were also giving a 404 (and that lines up with…
Last reply by Jim M, -
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- 4 followers
- 4 replies
- 241 views
The provider Terabyte just upgraded my long overdue and large forum and asked me to post this issue for staff comment: "I noticed one issue with the task that rebuilds the posts. It is currently throwing an INVALID_URL exception when it hits specific posts. After a quick investigation, I found that the task seems to throw the error when it's parsing a post that contains a mention like this one => @Torsten This is something IPS should look into as it seems to be a bug with how the rebuild posts task parses the URLs. In case IPS asks, I've already tried re-running the tasks with all modifications disabled (which is only the Chatbox application really)."
Last reply by teraßyte, -
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- 1 follower
- 5 replies
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I set up a coupon code for a specific event. When a member tries to use it, the member receives the message "You cannot use that coupon for this purchase". You can try it in our development site - https://stage.npnparents.org/events/event/66-test-the-ultimate-baby-shower-general-admission-tickets/ . Try using code "ddrf2024"; it is valid for groups "Parent, Trial, Trial Expired". The discount is for the whole amount. Please advise. I specified the event in the coupon code panel.
Last reply by Marc, -
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- 5 followers
- 9 replies
- 858 views
Been having a bit of a problem with subscriptions. Forum has 6 month "Gold Membership" and 12 month Gold membership that allow for a few added features. No issue there. However, I cannot pinpoint the exact problem, but it seems as though when the subscriptions expire, if the members don't renew in time, they get marked as inactive. At that point, some say they don't have the option in subscriptions to sign up again and lose the ability to renew. I think there is also a tie in with subscribers who cancel their recurring Paypal payments and want to do them manually. Some I granted manual subscriptions to, and when those are expired, they cannot sign up for a new sub…
Last reply by Gary, -
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- 3 followers
- 45 replies
- 1.3k views
the problem is logging into the /forums page to re-update the Invision forum theme, as requested in this banner line that shows: [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] The forum theme I am using is from Invision Power Service (https://invisioncommunity.com/). Something is not correct with this, and other users are having problems logging into the forum. Also, I can not log in either to the Invision Community admin. When trying to log in, I get an insecure form warning, and it just loops back to the forum admin login page, as i…
Last reply by lschuc, -
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- 3 followers
- 37 replies
- 1.6k views
Some iPhone users are complaining that copying text and pasting into the topic editor does not work, but pasting in other areas of the site like the search bar does. They have cleared their website data and verified they are running the latest iOS. Many iPhone users do not have this issue. Any ideas?
Last reply by Clover13, -
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- 2 followers
- 2 replies
- 251 views
I have been slack in upgrading both my server and my invision community for a few years. This means I don't have access to the php8.0 compatibility tool. I also worry that upgrading multiple increments will cause problems (there already seem some gremlins in the admin panel). Combined with the uncertainties and unfamiliarities of the new server (recently upgraded from centos7 to almalinux8) I was hoping I could get support to do the upgrade for me please (paid, of course), but support sent me here. I am at version 4.3.5. My new server has php8.0 but I had to turn it back to 7.4 to make the forum work. I've been told by support that it is a very big fo…
Last reply by Marc, -
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- 5 replies
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Hello, I am not sure exactly when the issue started, but we are seeing an increasing number of users unable to login. This happens after a purhcase is made, at which point 2fa is required by the user. Upon trying to login, the user gets kicked backed to https://<domain>/?_mfaLogin=1 but no 2fa popup appears and the user cannot log in. I know this is definitely a problem with users on Chrome, unsure about other browsers. The issue has steadily been increasing for the last few months now and is causing a serious problem. Any help appreciated, thanks.
Last reply by Fast Lane!, -
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I am getting this error when changing the owner of a club in the ACP. Error: Object of class IPS\Member could not be converted to string (0) #0 /home/system/Db/Db.php(1159): IPS\_Db->preparedQuery() #1 /home/system/Member/Club/Club.php(581): IPS\_Db->update() #2 /home/applications/core/modules/admin/clubs/clubs.php(241): IPS\Member\_Club->processForm() #3 /home/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\clubs\_clubs->edit() #4 /home/applications/core/modules/admin/clubs/clubs.php(38): IPS\Dispatcher\_Controller->execute() #5 /home/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\clubs\_clubs->execute() #6 /home/admin/in…
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 308 views
We had an invision community cloud subscription - but it wasn't fit for purpose, so we brought self hosted. Think in the migration self hosted is somehow drawing from old files in cloud now? and we're getting 404 errors. Site is https://www.startupnetworks.co.uk/ having loads of issues.. Console is throwing out errors constantly and having loads of issues. Issues like: Can't close this ALL pages are 404? Excerps ruined now The entire site is messing up really badly. Our SEO is tanking because of this Any ideas!? My developer person is saying files are messed up from…
Last reply by Marc, -
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- 1 follower
- 9 replies
- 327 views
Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help?
Last reply by TDBF, -
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- 2 followers
- 10 replies
- 617 views
Hello! I was using a facebook app to allow users to login to my forum. Several users registered/signed up using that app. For some reasons that app does not work anymore so I had to create a new one. I created a new facebook app and configured it in my IPB. But now all my users get the following message: "Your account needs to be linked before you can sign in with this method. Log into the front-end to complete this and then try again." But of course no one can login. Do you know if I can migrate from the old Facebook app to the new one? What kind of changes do I need to make ?
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 340 views
I moved my live server over to my test server environment for testing purposes. I set the following as not to have emails or Nexus taking payments: // Required for Development MUST use or bad things will happen. \define( 'EMAIL_DEBUG_PATH', '/home/****/dev.**********.co.uk/.mail' ); \define( 'NEXUS_TEST_GATEWAYS', 'TRUE' ); However, today I have had emails from people letting us know that they have been charged double and in one case, triple payments for subscriptions. I now removed the options for payments via PayPal and Stripe. I was under the impression that setting the constant 'NEXUS_TEST_GATEWAYS' prevented payments and invoices being se…
Last reply by Meddysong, -
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- 12 replies
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After upgrading the front end of my site seems to have lost all styling: https://youririshheritage.com/community/ I get this console error: Uncaught ReferenceError: ips is not defined at community/:133:4 Any ideas what went wrong and where to go from here?
Last reply by teraßyte, -
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- 2 followers
- 13 replies
- 539 views
Hello. I'm upgrading an old version to the latest version and it gets stuck on gallery upgrade Upgrade Status status: 1 Application: gallery Current Version: 40000 I just get /home/xxxxx/public_html/system/Db/Db.php::1932 with no other details on what the issue is. Is there an upgrade log somewhere to check on what the problem is? Or a way to disable Gallery to force upgrade to proceed without it?
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 284 views
Hello, I'm moving part of a community to another one. What's the wise way to redirect 200 URLs (forums, categories, topics), preferably automatically, as I have them in a sheet file rather than doing it one by one? Both servers use nginX. Thank you!
Last reply by Jim M, -
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I followed instructions and added \define( 'TEMP_DIRECTORY', dirname( __FILE__ ) . '/uploads' ); to constants.php the highlighted error message is gone under "Server Path: /home/media/public_html/forum" But still cannot upload images to the side there is an error message under system log DomainException::6 SERVER_CONFIGURATION BACKTRACE #0 /home/media/public_html/forum/system/File/File.php(402): IPS\_File::validateUpload(Array, Array, NULL) #1 /home/media/public_html/forum/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads('core_Attachment', NULL, Array, NULL, NULL, 0, Object(Closure), NULL, true) #2 /home/media/public_html/forum…
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 477 views
Hello. I frequently use the Member Merge function if a user decides to leave the community. This ensures that the users posts on the forums are retained while honouring the users wish to have their account removed. However I have hit a snag today. I merged said member with our default account "EHW Ai" which I use for merging all members content to. This usually goes fine and all the posts of the leaving member show under the ownership of "EHW Ai". However this time round, it seems to have done this for some of the users posts and not other. The other posts which have not merged correctly now show under "Guest", this is not correct. How would I go about …
Last reply by panzerscope, -
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- 2 followers
- 6 replies
- 445 views
my web site www.drivingitalia.net is offline because i have too many processes active in the server, look from Cpanel an example of the processes list i125w7do 128480 0.0 0.0 303284 14216 ? Ss giu07 0:00 /opt/alt/php81/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/i125w7do/public_html/applications/core/interface/task/task.php 8fcc8ff5e18cddb41ce882ef95340d0c i125w7do 292990 0.0 0.0 303284 15852 ? Ss giu09 0:00 /opt/alt/php81/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/i125w7do/public_html/applications/core/interface/task/task.php 8fcc8ff5e18cddb41ce882ef95340d0c i125w7do 354086 0.0 0.4 422676 133088 ? Ss giu09 0:14 /opt/…
Last reply by Marc, -
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- 272 views
Example URL: site.com/member.php?action=profile&uid=100 Converted from: MyBB Error: Undefined constant "IPS\convert\Software\Core\uid" (0) #0 /public_html/applications/convert/Application.php(314): IPS\convert\Software\Core\_Mybb->checkRedirects() #1 /public_html/applications/convert/Application.php(298): IPS\convert\_Application::checkRedirects() #2 /public_html/system/Dispatcher/Front.php(415): IPS\convert\_Application->convertLegacyParameters() #3 /public_html/system/Dispatcher/Front.php(91): IPS\Dispatcher\_Front::convertLegacyParameters() #4 /public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #5 /public_html/index.ph…
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 1.2k views
I'm facing an issue where uploading a file with more than one photo, results in very long processing that usually ends with PHP child exit (timeout). The issue first occured when we switch to a more powerful VPS, where I've had to install and configure PHP. The issue both happens on 7.4 (production site + clean test install) and 8.0 (clean test install). Sadly, I'm not getting any errors that may point me to the problem. PHP logs: [09-Oct-2022 00:00:01] NOTICE: error log file re-opened [09-Oct-2022 13:40:49] NOTICE: Terminating ... [09-Oct-2022 13:40:49] NOTICE: exiting, bye-bye! [09-Oct-2022 13:40:49] NOTICE: fpm is running, pid 3864656 [09-Oct-2022 13:40:49] NOT…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 230 views
Hi there, I need a bit of direction to ask what my host needs to look at if possible please? I have the above error and clearly the site is still not loading quickly and giving timeouts to users all the time. I've spoken to the host (Ionos) but clearly they have no direction on how to fix this because its specifically talking about Invision permissions above. I can check and do whatever is required but appreciate some support. What is super strange is that these timeouts and super slow speeds have only started with the latest software update. I haven't changed anything on our site whatsoever. Many Thanks for any support. EDIT: …
Last reply by Marc, -
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