Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 13Jan 13 Since yesterday, my members reported that they had issues with posting in the forum and even reacting. I tried, and even as an admin, when I click on a reaction, I get this popup. I tried logging out and logging back in. No change. I tried in incognito window. No change. I tried a different browser. No change. I tried a different computer. No change. Yesterday, I had a temporary "hiccup" on my whole site as it would not load. I reached out to my host who was "investigating" and without finding any explanation, the site loaded back. It was a few minutes and they don't know what happened. I don't know if it is related to the "hiccup". I also had enabled the ModeratorCP as per this thread. In addition, when I try to quote a phrase, in the bow, it displays the whole thread. If I try to just reply without a quote, noting seems to be saved. Where should I look to address this? Edited January 13Jan 13 by Carole Asselin
January 13Jan 13 Author And here is a demonstration of what happens: https://www.loom.com/share/a30d0ee3f5974b21a7ccf0fce56df8d5?sid=ef3d0547-1eb9-4ab7-adac-aa8518828bce
January 13Jan 13 53 minutes ago, Carole Asselin said: Where should I look to address this? Can you check the System Logs inside your Admin Panel, and the server error log page too and post here the most recent messages logged in both places?
January 13Jan 13 Author 1 minute ago, Miss_B said: Can you check the System Logs inside your Admin Panel, and the server error log page too and post here the most recent messages logged in both places? As I am not the most familiar with where things are, can you point me where, in the Admin Panel, i can find that?
January 13Jan 13 This is a "normal" error, so nothing will be logged to the system log. I've tried to login to your community with the details we have on file, but got banned by the Wordpress firewall. Your access to this site has been limited by the site owner Your access to this service has been limited. (HTTP response code 503) If you think you have been blocked in error, contact the owner of this site for assistance. Could you please take a look at unblock the account so that we can continue to investigate this.
January 13Jan 13 2 minutes ago, Carole Asselin said: As I am not the most familiar with where things are, can you point me where, in the Admin Panel, i can find that? Yes, of course. You can find it by going at the Get Support tab and scroll down until you see the System and Error Logs block. Or you can go directly by going to your forum.com/admin/?app=core&module=support&controller=systemLogs in the browser.
January 13Jan 13 Author 1 minute ago, Miss_B said: Yes, of course. You can find it by going at the Get Support tab and scroll down until you see the System and Error Logs block. Or you can go directly by going to your forum.com/admin/?app=core&module=support&controller=systemLogs in the browser. Would this be the correct log? TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main} 2 minutes ago, Daniel F said: Could you please take a look at unblock the account so that we can continue to investigate this. Strange. I got the same error and as an admin, got unblocked. I don't know how to unblock for others.
January 13Jan 13 28 minutes ago, Carole Asselin said: Strange. I got the same error and as an admin, got unblocked. I don't know how to unblock for others. Unfortunately me neither because it's controlled by Wordpress and not related to our software.
January 13Jan 13 Author 16 minutes ago, Daniel F said: Unfortunately me neither because it's controlled by Wordpress and not related to our software. I'll reach out to my host to see if something is going on in the backend.
January 13Jan 13 It's Wordpress related, so whoever is managing your Wordpress installation should be able to help:)
January 13Jan 13 Author 33 minutes ago, Daniel F said: It's Wordpress related, so whoever is managing your Wordpress installation should be able to help:) Do you still get that error? I can't replicate it.
January 13Jan 13 2 hours ago, Carole Asselin said: Would this be the correct log? TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main} Yes, that would be the correct log. Is that the full error message? If not, can you please post the full message? What about the Backtrace? Does it say anything?
January 13Jan 13 Author 6 minutes ago, Miss_B said: Yes, that would be the correct log. Is that the full error message? If not, can you please post the full message? What about the Backtrace? Does it say anything? This is all there is: Would you need the individual messages too, like this?
January 13Jan 13 What are your forum and php versions? Can you try something? In case this is being caused by either your custom theme or a third party plugin or app. Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved? Edited January 13Jan 13 by Miss_B
January 13Jan 13 12 minutes ago, Carole Asselin said: Would you need the individual messages too, like this? Going into the System Log there would give us more info if it's even related. 3 minutes ago, Miss_B said: Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved? Agreed. Very good step.
January 13Jan 13 Author 16 minutes ago, Miss_B said: What are your forum and php versions? Can you try something? In case this is being caused by either your custom theme or a third party plugin or app. Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved? Version 8.1.31 Can you remind me where I can switch back to the default theme? I have not touched it in a couple of years. As for the third party stuff, I am only using WordPress SSO and Sticky Contact Us Button. I could disable them but wouldn't it affect how I/other members would log in? Edited January 13Jan 13 by Carole Asselin
January 13Jan 13 Author So, is it a log like this that can mean something to you? TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main} under the backtrace, I have this: #0 /home/scrapb21/public_html/invision/init.php(1049): IPS\_Log::log('TypeError: Cann...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(TypeError)) #2 {main} This is the most recent log.
January 13Jan 13 2 minutes ago, Carole Asselin said: So, is it a log like this that can mean something to you? TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main} under the backtrace, I have this: #0 /home/scrapb21/public_html/invision/init.php(1049): IPS\_Log::log('TypeError: Cann...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(TypeError)) #2 {main} This is the most recent log. Are there any third party applications/plugins being logged (shown at the bottom)? If so, disable those.
January 13Jan 13 Author 2 minutes ago, Jim M said: Are there any third party applications/plugins being logged (shown at the bottom)? If so, disable those. No, at the very bottom, under the Backtrack box, there is only this: Loaded hooks plugins/wordpresssso/hooks/DispatcherFront.php plugins/wordpresssso/hooks/IPSSettings.php plugins/wordpresssso/hooks/member.php plugins/wordpresssso/hooks/session.php
January 13Jan 13 Just now, Carole Asselin said: No, at the very bottom, under the Backtrack box, there is only this: Loaded hooks plugins/wordpresssso/hooks/DispatcherFront.php plugins/wordpresssso/hooks/IPSSettings.php plugins/wordpresssso/hooks/member.php plugins/wordpresssso/hooks/session.php That would be from the WordPress SSO plugin you have
January 13Jan 13 20 minutes ago, Carole Asselin said: As for the third party stuff, I am only using WordPress SSO and Sticky Contact Us Button. I could disable them but wouldn't it affect how I/other members would log in? Disabling the Wordpress SSO could indeed affect that, but it will be temporarily. The reasoning behind disabling all the third party stuff is to either rule them out, or identifying one of them as being the culprit. Then we can go from there.
January 13Jan 13 Author I disabled the Wordpress SSO and it seems to fix the issue, but I REALLY need that plugin!
January 13Jan 13 2 minutes ago, Carole Asselin said: I disabled the Wordpress SSO and it seems to fix the issue, but I REALLY need that plugin! You would need to contact the author for assistance then.
January 13Jan 13 Author Just before reaching out to the author, I thought of re-enabling the plugin. Surprise! It works fine now. I will still reach out to share this information, in case there is something to do. But for now, it LOOKS like it is fixed.
January 13Jan 13 Author EDIT: members are telling me they still can't react once I re-enabled the plugin, even though it works for me. Grrr...