General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,378 topics in this forum
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i want to integrate chatbot i also want that i can capture username / display name Has any one did with invision?
Last reply by Saurabh Jain, -
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Hi! I'm trying to enable the "Clubs" feature on our site, and I think I'm just missing a step -- even after reading the Help Guide. I've enabled the Clubs in the AdminCP: However, when I go into the individual Group settings, there are no Clubs options showing: . . . which means there's no way to allow a group to create clubs. Am I missing a step? Thanks in advance!
Last reply by usmf, -
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Is it only one widget place, i want to have different widgets on the right side of my pages. I can only put widgets i one place...... I want a news widget under the first one.....Hope you understand what a want....
Last reply by dogbone, -
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I got an email from my host stating they are updating all servers to TLS 1.3. Does this affect the software that runs on the server or just the server? If it affects the server, does IPS run on TLS 1.3? Thanks
Last reply by Marc, -
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Is there a way to reset the test url for a license? I have the site live and would like to remove the test url. Thanks
Last reply by Cloaked, -
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Mods are gone before we upload and install them. Now that the marketplace and the whole way we did it were changed to click install and not upload install anymore, is IPB v5 going back to the old way of uploading mods, and is it like before the marketplace installed them?
Last reply by ZakRhyno, -
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Your site is making me crazy. For the love of God, I can't find where to purchase Ecommerce and Gallery. Why did you make it so hard to find? And why I can't post to forums, without any explanation?
Last reply by Jim M, -
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Hello, One main reason I want to move to the cloud is the security protection. Which type of security is IPB clouds using to protect servers? What kind of proxy, for example? Do you guarantee 24/7 protection from DDOS and other malicious sources?
Last reply by Matt, -
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Dear Invision Community Team, As a user of the self-hosted version of Invsion Community, I want to express some concerns regarding recent changes in the platform’s development direction. IC5 introduces a number of new features, but some of them are exclusively available to cloud customers. It appears that IC's strategy is increasingly focused on the cloud and business clients, raising questions about the future of the self-hosted option. I’d like to ask what IC’s long-term plan is for self-hosted customers. Recent information from the team suggests that self-hosted users now make up only a small part of your business. Many are concerned that in a few years, with…
Last reply by 2TonWaffle, -
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Hey there! I've created a badge and I want to assign it users based on if they've entered certain information in their profile. The idea is I have a profile field like: "How did you learn about this community?" and if a user inserts a specific string into the text box, the community will award them with that badge. I've taken a look at Zapier, which seems like my best bet to accomplish this. I've used that platform before, but it doesn't seem like 'Award Badge' is a zap that is available at this time. Am I missing it somewhere? I'm still new to Invision so I might just be using the wrong vocabulary. If there is an easier way to do this than creating a Zap…
Last reply by Marc, -
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Hey guys We've lost the Clear Notifications option - as shown here: Any idea how or where we can re-add this in? This is how it looks on our site: Thanks Darren
Last reply by Marc, -
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Hi guys When using our Search function, it defaults to Google - is it possible to change this to search the forum content as default? Thanks Darren
Last reply by Jim M, -
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Hi. I am looking to make structural changes with v5. If I change the default app away from Forums to Pages, how are forum URLs affected? And, what implications are there for SEO? Is just the forums index page affected, or are topic index pages and topic URLs affected too? Further, will existing links automatically redirect? Anything else I should be aware? Thanks.
Last reply by Como, -
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Hi, Ive been experimenting with the Bulk Email feature today. Its not a resource we've used much in the past. It successfully sent to 2526 members. BUT 2 groups of members total over 3000 . I understand that banned members and members who choose not to receive emails would account for a lot of the 475 who didn't get the bulk email. there were NO filters applied under the Members filter tab, ( all showing default and ALL groups ticked, ) so EVERY member was included as a recipient. I included a paragraph stating they had no need to reply to the bulk email. I also made a forum post for all to see in case they didn't receive an email from the …
Last reply by Marc, -
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Hello, Is there a settings to allow members to move their own files to another category (for Downloads) I know moderators and admins can do it but how to allow members to do that on their own files?
Last reply by Marc, -
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- 93 views
Hello, When I upgrade the board in ACP -> Upgrade Invision Community by default FTP information, there is an error message: A connection was established, but an attempt to download a file failed. Check that the path you have provided is correct and points to where Invision Community is installed, and that the FTP user has permission to read and write files. Does anyone know how to fix it? Thanks.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 138 views
How do I change the current TESTINSTALL URL for my site. The one that is currently listed is no longer in service ?
Last reply by legionaire, -
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I want to test out the Blog feature, but I don't have the ability to create a blog using the front-end UI. Here is what I see on my trial: I assumed there was a Permission check I needed to add, but no 'Blog' application permission sets appears for my user groups (I see them for the other applications): Am I only able to create blogs through the back-end dashboard (that does seem to work) but I'd like end-users to be able to manage their own blog space without moderator assistance. Let me know if I'm missing a configuration option or if there's a problem on my instance. Thanks!
Last reply by Andashd, -
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- 3 replies
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if i want to make a product that i have stock for but want people not being able to buy it how can i do this
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 431 views
So no users in the last several hundred registrations on my site has responded to the validation email to confirm their account. Is it possible those emails are not getting sent?
Last reply by Charles, -
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- 2 followers
- 4 replies
- 209 views
I need make post's with HTML, but after try use this option: The content HTML does not work. Is there a correct way to use this?
Last reply by Marco Junior, -
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- 2 followers
- 12 replies
- 280 views
Hi guys I'm looking to offer ad-free experience (no programmatic ads shown) to users who sign up for monthly subscription service. So far, the only way to do this seems to be by creating a new theme with no ads on it and instructing these subscribers to activate that theme (where the theme is only accessible to members of this paid for group) - am I on the right tracks here or is anyone aware of a better solution? Also, for those who use the subscription option, what other features do you offer and what features do you find are most appreciated by these subscribers? Thanks Darren
Last reply by Mike G., -
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This is just a minor one, but why does the forum description appear on Mobile view for ‘Match Day’ but the descriptions for all others don’t appear? Should they all appear or should none appear?
Last reply by Jim M, -
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- 2 followers
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- 228 views
We’ve had an issue lately where multiple user accounts have been hacked. Scammers are using the opportunity to post fake for sale ads. What’s the best way to combat this issue?
Last reply by londonmitch, -
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- 1 follower
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I have enabled referrals in my acp. I have placed the Tell A Friend sidebar block on various pages. My goal is to give any member who refers 5 or more people a free t-shirt. When I say refers, I mean those referred folks register as a member. Our base membership as well as our upgraded membership are products in commerce. Looking at the commission rules for referrals in the acp, I'm not sure if the rules would work because they specify that a single customer has purchased a certain number or value of products. What I'm looking for is to create an award for a single product after X number of referrals have "purchased" (free) the base membership product…
Last reply by Jim M, -
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