General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,358 topics in this forum
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This is just a minor one, but why does the forum description appear on Mobile view for ‘Match Day’ but the descriptions for all others don’t appear? Should they all appear or should none appear?
Last reply by Jim M, -
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- 5 replies
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We’ve had an issue lately where multiple user accounts have been hacked. Scammers are using the opportunity to post fake for sale ads. What’s the best way to combat this issue?
Last reply by londonmitch, -
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I have enabled referrals in my acp. I have placed the Tell A Friend sidebar block on various pages. My goal is to give any member who refers 5 or more people a free t-shirt. When I say refers, I mean those referred folks register as a member. Our base membership as well as our upgraded membership are products in commerce. Looking at the commission rules for referrals in the acp, I'm not sure if the rules would work because they specify that a single customer has purchased a certain number or value of products. What I'm looking for is to create an award for a single product after X number of referrals have "purchased" (free) the base membership product…
Last reply by Jim M, -
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Clone topic
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- 82 views
Hello, There is no option for cloning a topic? It sounds to me like a basic administrative feature. I need it, for example, to open daily fast poll topics.
Last reply by Adriano Faria, -
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Hello, I am seeing in the ACP Active number of 400 in the Guest group. Are they unique users? When someone becomes a "guest"? What is the best way to reach them and make them registered
Last reply by Gary, -
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Hey there! Brand new to the platform and currently playing around with the theming capabilities. Using the manual editor seems to work fine, but if I try to create a new theme and hit the 'magic wand' icon, the editor will load on the right but on the left, the community seems to have an issue rendering successfully: If I change some colors and then build the theme, those changes will be visible on the live community, but not seeing my changes live makes the editor very difficult to use. I've checked out a few of the videos of Easy Mode in use, and I don't appear to be forgetting to fill in an option - steps seem to be to create a new theme, hit th…
Last reply by Marc, -
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Hello, I would like to know if it's possible to add a watermark to the images uploaded in any topic/comment. I've located an option in admincp to add watermarks. Screenshot attached. I usually use the control+v to paste screenshots or the upload imagine function in every topic. Will this option add the watermark to both the uploads and screenshots? Will the watermark be added to old images or the new ones alone? Thanks a lot.
Last reply by Marc, -
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- 4 followers
- 24 replies
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When a new member posts a new topic or post, it requires approval. So far what I've been doing is approve the new post, then I have to go to their profile and remove them from the moderation queue. Is there a way to only have to approve their first post, then new members are automatically removed from the moderation queue?
Last reply by David N., -
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I tried to upload an image I had taken at a rowing event to the event's album using my Samsung Z Flip 5 phone. I was restricted to three sources: Camera | Camcorder | Voice Recorder See attached. I found one topic about uploading images one by one from an iPhone but no chat about an android. Have others had any success or know the tricks to making this work? Second question: has anyone succeeded in uploading multiple images from their phones to an album, perhaps using an external integration? Or are IPS users stuck with uploaded one image at a time, and .... only from an iPhone?!
Last reply by Marc, -
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- 1 follower
- 2 replies
- 114 views
For example we have https://domain.com and would like to have second mirrored community on the https://test.domain.com Is it possible?
Last reply by Gary, -
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- 5 replies
- 187 views
I have enabled the Giphy integration and whenever I try and insert a gif, I just get the URL to it rather than the image itself, is there a config option I'm missing?
Last reply by Stuart Grimshaw, -
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- 139 views
Is this possible to validate account send broadcast send notification to members as we use email as an additional email where ewe can capture whatsapp number once they are members
Last reply by Marc, -
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- 1 follower
- 10 replies
- 224 views
Hi. How do I set default forum view in V5? A search of ACP indicates that (like V4) it is here: Community => Forums => Settings But there is no setting for this.
Last reply by Matt, -
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- 1 follower
- 11 replies
- 319 views
Just watching the video that you put up about this and you showed how you could move the breadcrumb, logo etc. I don't have this option on my v5 beta. Has it been taken off?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 129 views
maxmind fraud seems to not be blocking any payments even when over the riskscore i have put in aswell as not sending them creditcard information to perform checks
Last reply by Marc, -
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- 2 followers
- 3 replies
- 158 views
Most of the spam i see if new users sending private messages. How can i restrict/limit their ability to send PMs?
Last reply by Gary, -
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- 1 follower
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Access permissions in this structure: Category (allowed) Forum (denied) Sub-forum (allowed) In other forum software I have used, access denied is not transferred from parent to child categories/forums. There are occasions where the content of a container should not be accessible, but access to the child container is allowed. It might be preferable to have open access to anyone who knows the URL without setting up a usergroup for access. It allows for retaining access but not have forums take large amounts of page real estate (a list of links might be preferable in some situations). Navigation to the space might b…
Last reply by Como, -
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- 3 followers
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Hi, I want to send automated welcome emails which are to a specific user group, e.g. paid users who have purchased a subscription, with their user ID. I can't find any nice way to do this. Bulk email - would be a good option but can't schedule to run daily, and is not reliable due to running as a background task Alerts - this could work, but you can't use tags in content so I can't add the user ID Auto Welcome plugin - this is great but can't specify a specific group Language strings - can't change “email_reg_complete" as can't specify specific group and is very rudimentary Is there any other way or plugin you know of I can use?…
Last reply by Marc, -
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- 2 followers
- 4 replies
- 190 views
Hi, Bitly has recently changed their plans and we cannot see analytics or stats for free anymore. Is anyone suffering from this? Any alternatives? Does IPS planning any other integration for link shortening? Cheers!
Last reply by Marc, -
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- 2 followers
- 3 replies
- 97 views
Hello, By default, it looks like The registering name is limited to a minimum of 3 letters. I want to change it to a minimum of 2 Is it possible? Where do I configure it? Thanks.
Last reply by Marc, -
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Hi , I am trying to install the beta 5 on my new forum (i deleted the ipb4 off as was just starting it and realised that the beta was coming out soon. Its showing up this error... An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support. I dont have any other installation. Any ideas? Matt
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 117 views
Distributions always have a different name for the ips_XXXXX directory. Is this a secret code? Why is it needed? 🙃
Last reply by Egorkin, -
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- 1 follower
- 1 reply
- 104 views
I had an email to say that maintenance was complete but I still have the orange banner going across my site ?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 262 views
It has gone down for a couple of times in the last 2 hours. The last one was for over 15 minutes. Are these issues resolved yet?
Last reply by WebCMS, -
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- 2 followers
- 13 replies
- 515 views
Just designing a new forum and with the release of V5 not a long way away, is it better to have a Pages page as the homepage so that forums will be www.sitename/forums for when i upgrade to v5 or wont it matter?
Last reply by David N., -
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