Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
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- 4 replies
- 748 views
Hello, I have a wordpress site using the main domain.com I want to connect my invision community Cloud site to my site but I want it to show like domain.com/forum/* Is it possible I can use invision community cloud and connect it to my domain from domain.com/forum/ or I need to make a subdomain like forum.domain.com Thank you for any help.
Last reply by Jim M, -
- 1 follower
- 13 replies
- 962 views
I need to have thousands of categories in IP.Download. My site needs to upload files (related to vehicle engine management unit software) and categorize them by: Brand (Main category) Model (Sub-category) Motor (Sub Category) Unit software version (Sub category) File 1 File 2 File 3 File 4 File ... The problem is that after starting to create 90% of the categories, without having started uploading the files yet, the navigation of the site broke. I ask …
Last reply by Jim M, -
- 0 replies
- 503 views
I was having an issue with S3 not allowing me to install items through the Marketplace. I would get a "There was a problem loading this content" error. I believe the issue was related to my CORS config as it was resolved after including "PUT" and "POST" in AllowedMethods[] [ { "AllowedHeaders": [ "*" ], "AllowedMethods": [ "HEAD", "GET", "PUT", "POST" ], "AllowedOrigins": [ "*" ], "ExposeHeaders": [], "MaxAgeSeconds": 3000 } ] Unsure if anyone else has run into this, or if this is the ideal setup for CORS, but it see…
Last reply by kotaco, -
- 1 follower
- 10 replies
- 863 views
Sorry all, I may be missing the obvious here! How can I make a specific Theme the default for a specific user Group rather than it being selectable from the Themes dropdown?
Last reply by Jim M, -
- 2 followers
- 5 replies
- 651 views
I want to hidden only post with guest, although they can access to view child forum but only view post when registered, can i?
Last reply by Jim M, -
- 1 follower
- 6 replies
- 1.2k views
Hi, I have a self hosted forum and I am changing the domain name. I know to change the global folder in the database to point to the new domain and to clear system cache in the ACP. It is going to be on the same server so is there anything else I have to do? Do I have to put the license key to the new URL? If so, will that mess anything up when the forum is unlicensed for a few minutes?
Last reply by Jim M, -
- 2 followers
- 2 replies
- 788 views
When using loose profanity filter with "Block submission" action it works not as expected because of js regexp. reggie = new RegExp("(?:\\b|\\s|^)(" + looseWords.join('|') + "\\w*)(?:\\b|\\s|$)","ig"); At first it only find words starting with filter. If i try to filter "word" it match "wordpress" but not "sword". Secondly "\w" does not match non-latin word characters but "\b" includes non-latin letters in opposite. In last js filters content on browser side only and there is no content validation in php backend when using "Block submission" option. So it's easy to prevent filtering by devtools in browser and post bad words out of control.
Last reply by Matt, -
- 2 followers
- 5 replies
- 1.1k views
Hi Invision, In IPS.Commerce 4.6.10, there is an issue with account credits and invoice payments with Stripe. Stripe indeed refuses card payments under $0.50: https://stripe.com/docs/currencies#minimum-and-maximum-charge-amounts However, it turns out that members can end up with an invoice to pay less than this amount of $0.50, when they have an account credit. There are 2 issues in IPS.Commerce concerning this limitation: 1st situation: with generateRenewalInvoices Let's take an example of a member who has an account credit of $9.60, and a $10 / month subscription. During the generateRenewalInvoices task: IPS.Commerce will …
Last reply by LaCollision, -
- 2 replies
- 554 views
Is there a comprehensive list of third-party support ticket software systems that can be integrated with our communities? Thanks!
Last reply by Jim M, -
- 1 follower
- 3 replies
- 515 views
I made some changes on my website design, but I do not think this is the issue for this to happen, but all of a sudden my website is bugged, please fix this!
Last reply by Mark H, -
- 3 replies
- 609 views
Hi, when register new user the first time appears the billing adress as consumer by default and show the "Business Name" field. If you change to Business Billing address and return to consumer BA the "Bussiness Name" field disapears. Can you take a look to solve in upcoming updates? Thanks a lot.
Last reply by Daniel F, -
- 2 followers
- 2 replies
- 934 views
I just updated and saw this green tab in ACP "Upgrade to Cloud" Is this sign that IPS will stop supporting self hosting and only provide their service for cloud subscription costomers soon in the future? Is it possible to disable this bright green tab in the ACP as its very distracting?
Last reply by Mark H, -
- 6 replies
- 622 views
Hi there, In the past we submitted a ticket about an issue that clients can not re-subscribe if they have an expired subscription. According to the ticket the issue should have been resolved with the 4.6 update but it's still there up to this day. When will this issue get resolved? People get the following error if the subscription has expired: You already have a subscription, and cannot purchase another. We clear all subscriptions manually ever since but it's quite bothersome.
Last reply by SjorsK, -
- 1 follower
- 3 replies
- 564 views
Recently some members of my site have reported being unable to see the results of polls, getting the error message of "You do not have permission to vote in this poll, or see the poll results." I can't figure out what is causing this. I have gone through the ACP to log in as them and confirm the error displays. I have changed their groups and secondary groups and the error still persists, so it seems to be tied directly to their accounts, but I can't find any settings that would seem to limit this behavior. Any ideas?
Last reply by Jim M, -
- 2 followers
- 5 replies
- 686 views
Hello, I installed 4.7.0 beta and now my ACP¡s marketplace has stopped displaying any plugins/apps. Not plugins, no themes, no apps. Is this normal? Only those that can be installed are displayed? Thanks
Last reply by Stuart Silvester, -
- 1 follower
- 3 replies
- 470 views
How to fix this? Can't see Social icon? Anyone help me. Tks.
Last reply by Jim M, -
- 3 replies
- 574 views
My order is Payment pending long than 24 hours, I believe you guys not working on the weekends.
Last reply by Jim M, -
- 2 followers
- 6 replies
- 1.6k views
Hi. I make an app login via Outlook account. Have Application ID and Password, but can't login, anyone who how to check the error? I only see "Something went wrong, please try again later". Tks.
Last reply by Jim M, -
- 1 follower
- 5 replies
- 490 views
Hi, we've been having some issues with our site for quite some time, and I'd like to have them fixed. 1. This one is very important, and impacting us hard. Whenever a new person subscribes, or an existing member renews their subscription, the subscription should end after one calendar year (we'd like it to end at a set date, but for some odd reason Invision doesn't support that). Ever so often however, the subscription will expire more than one year later. Here are some recent examples: So the question is both why is this happening, and why can't we choose when the subscription should expire? We also need help cleaning this up. This year we also exp…
Last reply by Jim M, -
- 2 followers
- 11 replies
- 733 views
So recently I started getting emails on manual review required (spam defense) but the member gets approved automatically anyway. It appears there are two Spam Defense log entries for the same account. The first flags a 3 (manual review required) and the second flags a 1 (auto approval). However, I am not sure why there are two checks?
Last reply by Jim M, -
- 1 follower
- 1 reply
- 458 views
Am trying to make a block to display a base 64 encoded string to an image. Once upon a time i had this working, though have sadly long lost the code; According to here, to ref my custom field all i'd need to add is {$record->customFieldDisplayByKey('base_string', 'listing')|raw}, yet adding this single line breaks everything immediately. : Anyone care to point my in the right direction of what i'm doing wrong exactly? 🙃 This also generates a HUGE error log that i have no idea how to make heads or tails of 🤷♂️
Last reply by Matt, -
- 2 followers
- 3 replies
- 823 views
I was using the Active Member group (see screenshot below) as the default when anyone registered. We recently went to a subscription registration. I had moved all the Active Members to a group called Inactive Member (can only view what Guests view) so there are absolutely no one in the Active Member group. I want to delete this group since I don't use it anymore. For some reason there is no delete choice. All guests who subscribe are put in a new group called Subscriber 1 Month or Subscriber 3 month, depending on which subscription plan they choose. Registered members who are in the Inactive Member group if they login are forced to purchase a subscription plan…
Last reply by bradybarrows, -
- 1 follower
- 1 reply
- 490 views
How can we add icon like png, jpg,... in Post title?
Last reply by Jim M, -
- 2 followers
- 25 replies
- 1.5k views
I ported my /uploads to external storage (Backblaze, which I know isn't supported directly but does work and I followed this guideline), however some of the images didn't update to the external source URL. The majority are just fine, but there are exceptions I'm finding that are resulting in broken images pointing to my host server's original URL rather than the external URL. Are there additional tasks I can or need to run? I tried clearing the IPS cache, but that won't resolve the image URLs being incorrect.
Last reply by Jim M, -
- 1 follower
- 4 replies
- 1.2k views
UnderflowException: (0) #0 /home/teamgame/public_html/forum/applications/axenserverlist/sources/Servers/Servers.php(236): IPS\Db\_Select->first() #1 /home/teamgame/public_html/forum/system/Patterns/ActiveRecord.php(335): IPS\axenserverlist\_Servers->get__description() #2 /home/teamgame/public_html/forum/system/Node/Controller.php(223): IPS\Patterns\_ActiveRecord->__get('_description') #3 /home/teamgame/public_html/forum/system/Node/Controller.php(113): IPS\Node\_Controller->_getRow(5) #4 /home/teamgame/public_html/forum/system/Helpers/Tree/Tree.php(130): IPS\Node\_Controller->_getRoots(NULL) #5 /home/teamgame/public_html/forum/system/Node/Contr…
Last reply by Mark H,
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