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Technical Problems

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Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

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22,897 topics in this forum

  1. Rebecca Jorgensen

    Emails to those following topic is sending it late

    by Rebecca Jorgensen

    This has just recently started and I'm not sure where to look or what could be causing the issue. There have been quite a few members who have clicked - follow this thread to get email updates and they are not sending on time. The emails are showing up days late. Very frustrating. They have unfollowed and followed again with the same results. Is this something that I have control over? Not sure that I made any changes that would have affected this. I'm not sure if it's all the threads or just random. What can I do to get this back to working properly. We've been using this feature for years and this is the first time we are having an issue like this with…

    Marc
    Last reply by Marc,
  2. nigeld27

    Images not loading

    by nigeld27

    Hello, Images have stopped loading on our site. It is happening to different people on different computers in different countries... We cannot be sure if they began today or earlier. Is this something we can fix from the AP? My thanks in advance if anyone knows the answer. Thanks, Nigel

    Jim M
    Last reply by Jim M,
  3. AverageJoe23

    People selling paid files are not getting their account credit?

    by AverageJoe23

    I have tried fixing this problem i have been unable to find a solution it is getting quite annoying manually finding transactions and setting their balance.

    Jim M
    Last reply by Jim M,
  4. Canis

    Adding tags to closed system

    by Canis

    Is this possible while keeping the tags alphabetically sorted?

    Jim M
    Last reply by Jim M,
  5. Canindia

    X embed issues

    by Canindia
    • 4 replies
    • 115 views

    My community is having issue with links embedding from X from last 48 hrs., is anyone experiencing same issues and if there is a workaround for this? Thanks in advance. The link could not be embedded because there is no tweet at that URL.

    Jim M
    Last reply by Jim M,
  6. SMen

    All system counts Skewed/Incorrect

    by SMen

    Having issues with Topic/Post counts inaccurate. System shows count of topics and posts as same. Gallery images increase, but do not decrease when images are deleted. There are no running background processes. I performed a reindex, even waited 24 hours after. Issue still persists. Advice?

    Jim M
    Last reply by Jim M,
  7. Xeite

    This theme may be out of date. Run the support tool in the AdminCP to restore the default theme

    by Xeite

    I have a forum self-hosted forums. I woke up this morning to find an error on the homepage, just above the chatbox: [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I see this error every time, whether I'm using the default theme or the custom theme I'm currently using. I also can't access the AdminCP, as trying to do so results in a blank page with this line: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I don’t kno…

    Marc
    Last reply by Marc,
  8. The Old Man

    Error message Subscriptions are not available but they are disabled

    by The Old Man

    Hi, On one of my sites which is using the lastest version of IPS4 4.7.18, guests are seeing "Error Subscriptions are not available" instead of the usual options to Register/Sign-Up. In Commerce Settings -> Subscription Plans it says Enable on the button, so they are off. In Store Settings -> Purchase Settings the setting for Force users to make a purchase when registering? is off. On the Member Settings -> Log In and Registration -> Registration page the settings are on Recommended. I'm using Standard and Google options only. Any thoughts on what could be causing this? I checked with Support Tool which reports everything is okay. …

    Jim M
    Last reply by Jim M,
  9. Canis

    Common word not found in search

    by Canis

    Discovered this by coincidence, details in Access Information.

    Jim M
    Last reply by Jim M,
  10. ArtooStark

    A question about URL SEO friendliness

    by ArtooStark

    I noticed the fact that the auto-generated URL for community posts is generated based on the title. This fact is not a problem in the English community, but I am currently managing a multilingual community, currently with English and Chinese, and may expand to other languages in the future. I hope to be able to freely choose the generation logic in the background settings, and it would be great if there are several presets. There is another problem. The URL of the username is also directly related to the username filled in when the user registered, but some usernames are strange, and they will deliberately register special nicknames such as Admin. There is…

    Marius
    Last reply by Marius,
  11. ibaker

    Moving to new domain

    by ibaker

    I am considering moving to a new domain. In doing so would ALL users, even users that have stayed logged in on the previous domain, have to log back in to the site on the new domain? If so is there any way around it as I am sure I would lose a lot of users...thanks for your help

    ibaker
    Last reply by ibaker,
  12. David N.

    Invision Cloud: getting a 504 Temporary Server Error right now.

    by David N.

    I am getting a 504 Temporary Server Error on my site right now.

    Jim M
    Last reply by Jim M,
  13. PoC2

    Some 'Promoted Items' Stuck - OK to Delete Directly from Db?

    by PoC2

    I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know.

    PoC2
    Last reply by PoC2,
  14. dtwood01

    PDF attachments result in This attachment is not available.

    by dtwood01

    When users attach a pdf document to a post, no other user can view that document except the uploader. All others, when attempting to access, see the following... "This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location." I checked permissions for the group the users are in and I'm not seeing anything regarding ability to download or view pdfs. Images work fine. Does anyone have some guidance on this? Thank you for your time

    dtwood01
    Last reply by dtwood01,
  15. Square Wheels

    Make field required

    by Square Wheels

    On one of my sites, this is what a profile field looks like, and it's required on registration (I cannot find how I did that). On the site in question, I don't see the show on registration option. Is it a setting?

    Square Wheels
    Last reply by Square Wheels,
  16. Convergent Trading

    Bug in \IPS\Member set_member_group_id & set_mgroup_others

    by Convergent Trading

    These functions are setters for changing the members primary and secondary groups. When used they do not clear the internal $this->_groups variable which is an internal class cache of the groups the member is in, so subsequent calls which use that cache, such as inGroup() return stale data. I'm experiencing this issue when running code in the MemberSync onProfileUpdate extension. During that extension i'm trying to sync some of the members groups to a 3rd party system but my calls to inGroup() are giving the pre-save data rather than the post-save data. Simply clearing the internal cache variable within set_member_group_id & set_mgroup_others will fi…

    Marc
    Last reply by Marc,
  17. RangeMachine

    Report a vulnerability

    by RangeMachine

    How do I report a vulnerability? For obvious reasons I dont want post it here. I sent private message to @Marc 2 days ago, but did not got response.

    RangeMachine
    Last reply by RangeMachine,
  18. WebCMS

    Web App page in ACP is not getting saved

    by WebCMS

    Settings > Web App > Icons & Images tab is timing out while saving and giving a 504 error page. Tried for 5 times with GIF icons of 512x512, 977 KB and got the exact same timeout and error page. However, the Manifest tab is getting saved fine.

    Marc
    Last reply by Marc,
  19. John McKee

    End of life 1 2

    by John McKee

    We are getting this message . BUT we have also been told that we CANNOT upgrade to higher PHP as it would damage our forum site, told this by our hosts https://www.inmotionhosting.com/. Anyone else having this issue, we are scared to move up to php 8.0 in case we lose our forum, any help would be appreciated.

    Marc
    Last reply by Marc,
  20. WebCMS

    Is search broken?

    by WebCMS

    Searching for "aviation" doesn't find the topic titled, "Aviation facts". Search for "feats" is not finding the below topic but finds the same topic using "reels" in the title - "Risky feats and stunts for reels and views!"

    WebCMS
    Last reply by WebCMS,
  21. Nick Sadler

    Error - help - 502 The page request was canceled because it took too long to complete

    by Nick Sadler

    Trying to log into admin area https://thelabelmachine.com/forums/admin See more detail here https://www.loom.com/share/88a6941973b14080beae862153ed26ac I recently moved to the new subscription model - could it be related to that?

    Jim M
    Last reply by Jim M,
  22. DuskFall976

    5.0 Beta 2 - Installation Error

    by DuskFall976

    All requirements are met, trying to install beta 2 and getting this error every time I attempt to install.

    Esther E.
    Last reply by Esther E.,
  23. Rick Vasquez

    password reset: link invalid

    by Rick Vasquez

    tested resetting passwords due to a large number of the same complaints within an hour password links saying they are invalid. There is no errors in the logs and the link does go to the correct place with a correct key, but just gives the same error even on accounts with admin access.

    Marc
    Last reply by Marc,
  24. KiteLife

    Upgraded, image and post editing issues now...

    by KiteLife

    Hi, We just upgraded our forum to the latest version and are now having issues with image display, also missing fields when creating or editing posts - examples in the screenshots below... Anyone familiar with this issue and how we might resolve it? Thanks in advance!

    KiteLife
    Last reply by KiteLife,
  25. marklcfc

    Incorrect stats since 4.7.18

    by marklcfc

    My forum stats have reduced since upgrade? Before And now after upgrade

    Stuart Silvester
    Last reply by Stuart Silvester,
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