Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Message ID header problems
- Last reply by Richard Arch,
22,947 topics in this forum
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- 2 replies
- 19 views
I recently upgraded my hosting situation (a new VPS Cloud server) and as part of this migration, I asked my hosting provider to upgrade my version of PHP so that I would be ready for future upgrades. I'm currently running PHP version 8.0.30, which is fine for the most current version of the forum software which I'm running (Version 4.17.9). Wanting to be ready for the future versions, I asked to be upgraded to version 8.1.0. They could go as high as 8.3.0, but I thought it would be best to go one step at a time. That all said, after bumping me up to 8.1.0, my forum software broke so they reverted it back to 8.0.3. I was instructed to reach out to support…
Last reply by teraßyte, -
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- 3 replies
- 36 views
Hello! I am writing regarding an issue with opening attachments posted on our InvisionCommunity. We discovered earlier this week that when people tried to open the attachments, they instead displayed this error message: "Sorry! We could not locate the item you are trying to view." The error code is 2S328/2. To try and address the issue we tried clearing system caches, but that did not fix the problem. I also see that version 4.7.19 is now available to be installed and that the issue might be fixed in the upgrade, but when I started install, it said that 3 custom resources may need attention: Default …
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 108 views
For a few days now, for reasons I don't know, I no longer receive notifications when a new user signs up. In SPAM there is nothing, email works perfectly and everything seems fine. And in the admin notifications panel everything is set correctly. What do you recommend me to check?
Last reply by SardiniaNET, -
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- 1 follower
- 4 replies
- 40 views
Hi, I am trying to update an external app (Tapatalk) but although I seem to successfully upload version 4.2.2 it continually says the version is 2.1.1. in the Dashboard and as a result no-one can see my forum on Tapatalk as it is using an out of date version. I have: Checked with Tapatalk support for the correct version for Invision Tried completely reinstalling and uploading the latest version (but bizarrely it still goes back to the old version) Got a cache on the forum (Cloudflare) Recently moved servers I know the support of Tapatalk is their responsibility but is there anything on the Invision side I need to check? I've just …
Last reply by teraßyte, -
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- 1 follower
- 7 replies
- 102 views
I have updated to 4.7.19 which should include an update that removes the unnecessary redirects on comment links. However, the links are the same after performing the update (self-hosted). What should I do?
Last reply by Daniel F, -
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After updating to version 4.7.19, Googlebot is causing a large number of system errors From what can be seen in the logs, it leaves a "/" at the end of the address I also applied the "Invision Community Optimization ( robots.txt )" Has anyone else experienced this issue after updating?
Last reply by Marc, -
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- 4 followers
- 27 replies
- 975 views
I get no push notifications from my forum in Chrome. They're enabled in my forum and in Chrome, but nothing.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 33 views
Hello - can you please help me how I can remove the multiple 'inspiration' entries below - so there is just one of them?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 80 views
Hi! Going to ACP > Customization > emails, I found out that, at least here in our install, several of the email templates are missing their titles, i.e. there are no corresponding language strings for them: emailtpl_notification_account_del_request_rejected emailtpl_notification_pii_data_rejected emailtpl_account_deletion_confirmation emailtpl_loginAfterInactivity emailtpl_acp_notification_PiiDataRequest emailtpl_notification_report_content_author emailtpl_notification_pii_data emailtpl_acp_notification_AccountDeletion emailtpl_notification_report_outcome Cheers! Gabe.
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 69 views
Any thoughts on how i can fix or resolve above error? Thanks
Last reply by Marc, -
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- 2 followers
- 20 replies
- 236 views
Hello IC Community I have the following notification in ACP: I run the latest IC Version and have only one plugin installed: SuperReview, from Ralf Hermann, OpenType Initially some other plugins were installed and I had other tasks not running, but in the meantime, only one plugin is left and it is unlikely that this one causes the queue task not to run? Cache as been cleared and else not really any other modifications. What else could I do to get the queue task running. When initiating manually, the progress bar remains at 0% and after some time the page goes into a repeated redirect and eventually an error 500 is produced... Thanks for advice…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 77 views
Current installation: 4.7.18 Attached is a printscreen from the ACP Statistics/Activity/Overview. As you can see, for every page application, if that is what you call them, the comment count is identical. I mentioned this to @Terabyte and he thought it may be an IPS bug.
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 48 views
Hi! As of about a month or two ago, every once a couple of weeks, my default homepage keeps resetting to a random Page (always different...). Does anyone know anything about the system behind the homepage? Any insights would be useful, because I have absolutely no idea what triggers it or what happens. The "make default page for this folder" mark for the page is set correctly, even when the homepage shows up as a different page... I've had the same homepage for 5+ years with zero issues before. Anything would be helpful, thank you!
Last reply by Marc, -
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During the upgrade from v4.7.18 to v4.7.19, the upgrade process was interrupted by the following error message: CANNOT_WRITE /var/www/html/107786/system/File/Amazon.php::328 After 'Retry' attempts failed (coming back the same error message, I was able to 'Continue' with the upgrade. It did finish to completion; however, is this upgrade error during the process one of concern? Thanks, Mike
Last reply by Randy Calvert, -
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- 2 followers
- 7 replies
- 175 views
Very suddenly after the last upgrade all my community downloads (i.e. via the Downloads app) are dead. Upon clicking "Download File", I get a white screen simply saying: { "code": "not_found", "message": "File with such name does not exist.", "status": 404 } Nothing has changed here - all the files are hosting on Amazon S3 bucket but I'm wracking my brains as to why suddenly they're all broken? Any help appreciated! My webhost is Invision Cloud (here). Thank you in advance for any help. Neuro
Last reply by Marc, -
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- 4 followers
- 8 replies
- 244 views
Hi For the past hour we have been unable to upload images to our forum. We get this We use Amazon for storage, but haven't changed anything. Any help please? Many thanks Bill
Last reply by Andy King, -
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- 2 followers
- 12 replies
- 537 views
A member has reported a topic with incorrect symbol. (Dot, star, blank) Details in our access data.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 70 views
For a few days I have been unable to upload pictures. I am running the latest version and have made no customisations I see a previous posting where this was supposedly resolved.
Last reply by Marc, -
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- 2 followers
- 9 replies
- 441 views
Mobile uploads from at least Android is showing up sideways in posts. I have the latest version of IP board installed, running gd, and have exif installed. What can I do to resolve this?
Last reply by Marc, -
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- 4 replies
- 85 views
We have a new user to our site who just registered and is not being allowed to post any topics to our forum. He keeps getting a message that he is banned and not allowed to post. Could a site admin please check. I have whitelisted his IP address that keeps showing up in the Spam Defense.
Last reply by Jim M, -
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- 3 replies
- 67 views
We are on vs 4.7.16 but cannot upgrade. It directs to the upgrade area. It says to confirm third party resource check. After which point the continue button is avaliable. Then it redirects to a page that says no "There are no applications available to upgrade". We believe this also may be affecting our downloads since no previous downloads are working. It starts here -> /admin/?app=core&module=system&controller=upgrade And then goes here -> /admin/upgrade/?controller=applications&key=<REDACTED>
Last reply by Jim M, -
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- 5 replies
- 130 views
Dear IPS support, affected file: system/Content/Controller.php The function "report()" doesn't check if there is more than one type available. It shows always the selection box with one entry. I have observed this for CMS\records. The function "_report( $commentClass, $comment, $item )" does this check and the dropdown is hidden if there are no custom types defined. Please have a look and add this check in th "report()" function too. Thanks.
Last reply by derpunker, -
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- 2 followers
- 3 replies
- 94 views
Hi, I'm attaching sound files on pages and inserting them into the body; they range from 10 minutes to 50 minutes long. When opening the page on an iPhone 13 Pro, they often do not load, and we get an error, and they will not play. I have tried this on various browsers on the iPhone, and it's the same. They do download ok, but not play. A quick test on an Android phone did not show this error. This is not happening on my desktop; it is connected to 30MB of broadband, and the iPhone is too. Any help would be appreciated. Cheers Alex
Last reply by Marc, -
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- 1 reply
- 77 views
Hello How admin can see Anonymous user (in members group) online (on forum index - online users) on invision power suite IPS 4.7.19 Need some plugin? regards Bosss
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 275 views
When a poll allows for multiple answers, the percentage are tallied as a percent of answers, when they should be tallied a a percent of voters? For example below, 53 voters out of 69 have selected the 2nd answer, that should be 76.81% and not 22.94%?
Last reply by Songstuff, -
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