Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.3k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,003 topics in this forum
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- 2 followers
- 24 replies
- 1.2k views
Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Jim M, -
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- 1 reply
- 27 views
We seem to have a problem with our commerce section if a user buys two or more items. When each item is purchased the user should get a notification email with details of the purchase in addition to the purchase receipt. However, it seems only one notifcation email seems to get through along with the receipt. The other notification email comes through much later, or not at all. Any ideas? Many thanks
Last reply by 700newtons, -
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- 1 follower
- 2 replies
- 79 views
Several times today, a 'Hello' message popup in small popup box was repeatedly displayed the top of the window. I think it was associated with testing a chatroom plugin, but I cannot be certain since others did not report similar, and the popup appeared way outside of the chatroom interface. I've looked up the language string in AdminCP, and found: __api_core_hello => Hello Might this be the cause? And if so, any ideas as to why it is being triggered?
Last reply by Como, -
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- 3 followers
- 6 replies
- 461 views
Hello, I'm using the latest IPS version, 4.7.17, and my store supports two different currencies, USD and EUR. Before the update, when we pressed this currency toggle, it changed the prices to either Euro or USD. However, I've noticed that after the 4.7.17 update, it only works on the store's front page, which is "https://somedomain.com/store". It does not work on the store's category pages (e.g., https://somedomain.com/store/category/someproduct). When I click that button on store category pages, it does not happen anything. I remember that this function used to work on the store category pages as well (actually, it would redirect to the store's…
Last reply by Marc, -
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- 2 followers
- 9 replies
- 900 views
I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above. On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form. Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error. ----…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 178 views
Heyo All, Happy Holidays and Happy New Year to you all, My community has recently rebranded from "Independent RP" to "Golden State Finest" I was wondering if guys could change over the domain for me? (Or tell how) I have already set the Name Servers to ns1-ns4 per the form. Current Website New Domain: goldenstatefinestrp.com
Last reply by Allison Ramirez, -
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- 1 follower
- 2 replies
- 56 views
Hi Folks I'm seem to have a problem with Google Analytics showing there are 42,700 pages on our forums with redirects, and that this is a huge issue with content not being indexed. When I look into it within the Analytics, its showing forum page URL's, but with this on the end: /?do=findComment&comment=281507 Over 1000 pages of these errors... How do we turn this off so that any URL that is presented with this on the end of it, doesn't work or produces a 404? Thanks
Last reply by Daniel F, -
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- 1 follower
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- 65 views
I was investigating some strange log entries, and may have found a bug. Here is an example of the log entry with the domain in URL changed because I don't want bots hitting it: The log entry was triggered by a guest (Guests) Sunday at 06:03 AM The URL of page the error occurred on was https://www.myURL.com/pastleaders/?sortdirection=desc TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/celiac/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/celiac/public_html/index.php(13): IPS\_Dispatcher::i() #2 {main} BACKTRACE: #0 /home/myURL/public_html/init.php(1049): IPS\_Log::…
Last reply by Jim M, -
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- 3 followers
- 23 replies
- 1.3k views
Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 52 views
Hello, One of my admins deleted an entire page with Block Manager. Is there a way to undo this?
Last reply by Nelion Audio, -
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The function \IPS\Content\Widget::formElements() includes this check to skip the container field when no container class is set: /* Container */ if ( isset( $class::$containerNodeClass ) ) { $return['container'] = new \IPS\Helpers\Form\Node( 'widget_feed_container_' . $class::$title, isset( $this->configuration['widget_feed_container'] ) ? $this->configuration['widget_feed_container'] : 0, FALSE, array( 'class' => $class::$containerNodeClass, 'zeroVal' => 'all', 'permissionCheck' => 'view', 'multiple' => true, 'forceOwner' => false, 'clubs' => TRUE ) ); } The problem …
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 246 views
We have not made any recent administration or configuration changes on the site. When the accessing the home url www.cpica.ca, we get a blank page. When looking at the source, after the <head> tag, there is a body tag with classes "ipsApp ipsApp_front psJS_none ipsClearfix" The html appears to be building the main menu but doesn't display it. I can certainly provide the html source that I'm seeing if it would help. At 5:29 ET today, I did receive a notification of a new content summary that had been posted. At 5:49 ET I received the first member message that the site was down. At 6:02 ET I confirmed that the community site was dow…
Last reply by Jim M, -
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- 3 replies
- 100 views
Hello! We have an IPS hosted install (copywriting course (com)), and the contact us functionality is not working at all for the last month or so. This setup has always worked, but now isn't. Any thoughts or fixes here?
Last reply by Neville1, -
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- 1 follower
- 2 replies
- 101 views
Site is down right now.
Last reply by David N., -
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- 3 followers
- 6 replies
- 193 views
\ The above does not work. It's just black white window. Have posted about this many times in the Feature thread: But as they are not getting approved I'm posted it here too.
Last reply by Marc, -
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- 7 replies
- 402 views
Hi how to create a table in messages, I can't find the plugin if it exists at all
Last reply by Jim M, -
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- 8 replies
- 112 views
I have a member who keeps getting a message saying 'Banned. You do not have permission to view this site' whenever they try to post on my community. They've been able to post before without issue. Their IP address isn't banned. Suggestions? Thanks!
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 490 views
Please add a link to the Donation page on the Donations block.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 75 views
I have recently been encountering issue when get logged out everytime select HOME and LOGO on my forum. Is this a setting that needs to be changed or working as designed? This did not happen last week.
Last reply by Marc, -
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- 1 follower
- 29 replies
- 1.4k views
Hello, I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event: After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event: Is it possible to configure the calendar for showing both events? Thank you!
Last reply by NSPN, -
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- 1 follower
- 41 replies
- 900 views
[[Template core/admin/system/login is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Jim M, -
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- 7 replies
- 140 views
Hello Invision, I cannot apply the latest update. It keeps failing and referencing some kind of issue, but I see no clear issue. I'm stuck. Please help. I don't have any fancy apps or anything attached to my community. Maybe I took too long to apply the update? Thanks in advance. Jason
Last reply by Jim M, -
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- 8 replies
- 693 views
Not sure how I added this a few years back but want to delete the customization. How to change back to default? Thanks
Last reply by johnnysfight, -
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- 1 follower
- 3 replies
- 119 views
Anyone else having SSL problems and people can't reach your site? I'm having this issues since yesterday and I've gotten two replies, one from @Marc saying it's need to be pushed up a level, and one from the Daniel Fatkic telling me he can see the forums just fine. I've sent 4 emails since saying the issue continues with no response. I've contacted Bluehost to see if it's on their end and they said its an SSL issue on GoDaddy, which makes no sense. I went to GoDaddy and they talk about downloading SSL certs and then uploading to the server but I don't have access to my server to do this so it seems to be on Invision to do. Unfortunately no one will respon…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 118 views
Hi. I have a "posts from X" widget that appears in all my sidebars. It's no longer working, so I want to remove it. I've tried for an hour to get rid of it, but can't see how it is being displayed. When I go to Page builder, it's not there. When I go to adverts/sidebar it's not there. When I go to Blocks, it's not there. But it is on my sidebars. How can I track down what is causing it to display please?
Last reply by Marc, -
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