David N.

21 minutes ago, Marc Stridgen said:

Only really if someone has access to post html and has broken it

But no one (but me) can post HTML and I never use it to edit a post in the forum. 

11 minutes ago, Nathan Explosion said:

Maybe you have something installed that is doing something with the submitted content?

I don't. I just copy pasted the video from YouTube. 

That worked!!

Still scary though, how could the HTML break like that? 

1 minute ago, Nathan Explosion said:

there is no closing > for the <iframe

 

Thanks for finding that out @Nathan Explosion. Now how did that happen? And how do I fix it? 

5 minutes ago, DawPi said:

Where is the rest of your page? 🙂

That's basically my question: why is the footer missing, and why is the page malfunctioning. In that last post, the following video should be embedded: https://www.youtube.com/watch?v=1Tx6SRCwWug

5 minutes ago, DawPi said:

Maybe you should check content (raw - in the database) of that last post and check for errors?

Can you access the db with cloud hosting? 

4 minutes ago, Marc Stridgen said:

Given the ads on there, I would disable those and test first of all, in case one of those is causing you the issue. If that doesnt work, disable anything that is not stock and test. Failing that, let us know and we can take a closer look

I created a default stock Invision theme. No ads. Disabled all plug-ins. That page is still broken. 

Someone replied to an older topic. When I try to see his reply, I can't access it: it takes me to the last page of the topic but I don't see his reply. There is no "Reply to this topic..." box at the bottom and clicking the green "Reply to this topic" doesn't do anything. Clicking the "..." icon at the top right of a post to edit it doesn't do anything. Clicking a checkbox to select a post to moderate it selects the checkbox but does not pop up the moderation control menu. I'm missing the footer at the bottom of that page. 

Other pages of the same topic work as expected, and other topics work as expected. 

Here's the broken page: https://www.logicprohelp.com/forums/topic/118846-logic-pro-x-compressor-circuit-type-cheat-sheet/page/3/

Thank you @Matt!

12 minutes ago, Stuart Silvester said:

This should however be resolved in 4.7.9

Confirmed here too. Great! Thanks. 🙂 

@Stuart Silvester I can't mark your answer as the solution here. Perhaps not enabled in this forum?

I agree, all that white space can be annoying. I use the plug-in "Trim Empty Lines in Posts" but it's not perfect, some empty lines remain. I wish there was a native way to handle this (without the need for a 3rd party plug-in). 

When dragging some files to a post, users get the message "The application/zip file format(s) are not supported."

I believe that it means a preview won't be created - but they can still be attached the file. 

The message annoys members as we regularly ask them to upload a .zip file. Members complain that we ask them to do something that does not work (when in fact it does). Even the wording of the message is confusing: application/zip is not a file format. 

Here's a recent comment I got: 

16 hours ago, scg said:

Note: I'm getting a 'file format not supported' message no matter what file format I use. Not sure if that's coming from the browser or the site, but it seems to be working in preview, so I'll just try posting and see what happens. Edit: The file is working for me. Not sure what the messages were about.

That's the more polite version of messages I'm getting. Some members are so annoyed they've sent me wordings I wouldn't dare sharing here. There are some angry people out there! 

These are all awesome news. I'm really looking forward to the Courses & Lessons app, as I will be using it right away.  Can't wait! 🙂 

Ok thanks!

4 hours ago, Makoto said:

Have them take a look at this setting and try disabling it to see if that fixes the issue.

So he disabled that setting and then it worked however he then said: "Canvas fingerprinting is one of the sneakiest methods sites use these days to track visitors."

I'm not sure exactly if Invision is using Canvas fingerprinting to track visitors? I can't imagine why it would do that? 

Great! Thanks so much for tracking this down @Makoto, really helpful. 🙂 

A member reported having problem uploading images, here's what he's saying: 

Quote

Im transitioning to Linux Mint and retiriing my old system for internet use. Im having trouble uploading images. In the thread I started, as mentioned, dragging an image took the whole session down. Ive done a little test post in The Lounge - How to attach files to your posts thread. I did a small screenshot (8.3kb PNG) of The Lounge heading and it uploads but it comes out garbled. I am using Firefox, the sandbox Firejail, if thats helpful.

Here's the link to his comment with the garbled image: https://www.logicprohelp.com/forums/topic/121052-how-to-attach-files-to-your-post/#comment-858918

14 minutes ago, Brian Garcia said:

Is there somewhere in the terms of the cloud service that states 100% uptime?

Yes. It states 100% uptime for EU and before this incident, it was 99.99% uptime for US: https://status.invisioncommunity.com/

14 minutes ago, Brian Garcia said:

Do you call your internet provider and ask for compensation when it goes down as well?

If it's for a serious amount of time, then yes. However as I said earlier I've never experienced anywhere near 7 hours of downtime in 20 years of using various hosting companies. 

On 3/23/2023 at 11:55 AM, Matt said:

we do not take them lightly and have implemented an audit of alert systems, uptime monitoring, service statuses, etc to ensure we do not have a repeat of this event again.

That's great to hear @Matt. 

On 3/23/2023 at 11:35 PM, Adriano Faria said:

I believe the topics were moved to Marketplace indeed. 

Mine were moved to the Feedback forum.

On 3/24/2023 at 10:37 PM, Randy Calvert said:

Long term, one of the things I'm hopeful IPS will consider is automatic image optimization.

I agree 100%. Same with video. 

Nowadays a lot of people don't bother taking a screen capture on their computer, they just take a photograph (or video) of their screen with their phone and upload that. They're huge files and I constantly have to convert them manually. 

I believe the topics from the old "Feature Requests" forum were moved to this "Feedback" forum. 

6 hours of downtime is simply unacceptable. I'm a huge fan of Invision, love the amazing software they develop and maintain for us. But when I pay 150/month for a hosted service, I expect more. In 20 years of being self hosted on inexpensive shared hosting services, I've never had more than a few minutes of downtime at a time. 

The fact that Invision relies on AWS and that the issue may lie with AWS is irrelevant to us, the customers. As a professional, if I can't deliver a service to my customer because Invision is down, I can't charge my customers. If my forum is down, I can't earn revenue from ads. I can't just tell the customers (or the ad network) "it's not my fault, the software cloud service I'm using was down" and continue to charge them the same amount. I have no choice but to take responsibility and suffer the loss in revenue and reputation. 

Invision should  take responsibility here, offer $ compensation to paying customers, and deal with whatever service providers they use on their own term. As Invision customers, that's not our problem. 

Very excited about this new development. I saw the preview during the last release chat and it looks very promising. 

16 hours ago, Matt Finger said:

We stream Zoom straight to a live Youtube video currently.

I am not familiar with these technologies. I wonder what this entails and what are the associated costs (if any). Maybe someone could make an article to explain how to make this work? 

• Does this require having a Zoom license, and if yes what kind of license?
• Does this require having a YouTube paid account of some kind? 
• Does that mean the video is necessarily available on YouTube after the event or can it be made private?
• Is it necessary to use YouTube at all or can we just embed a Zoom meeting directly in the Live Topic? 

Ok thanks. 

Ok great thanks @Randy Calvert - so in that case is there something I can do or just tell people not to use "Total Protection" with my site? 

Thank you! I tried it and the results were: 

Categorization in URL Filter database version '505994'

Finally that user reported that he has McAfee Total Protection on that laptop where the issue occurs. Do you think that could be the issue?