Jim M

If you believe that your server is being attacked by a DDoS attempt, you would want to contact your hosting provider for your options in blocking these attacks or IP ranges from accessing your server.

To resolve the error you're encountering, you may wish to disable all third party applications/plugins and switch to an unmodified theme.

Please link us to an example so that we can assist.

Just now, Ywat said:

Sorry for the bump, but I'd like to confirm that PHP v8.2 works fine, whilst v8.3 (still) doesn't. Why isn't this issue being addressed or documented?

In the next release, there will be an indication when you're running a PHP version higher than is compatible. PHP 8.2 will be compatible in the next major release (version 5).

Our status page will provide information about incidents which occur on our platform: https://status.invisioncommunity.com/

There were no issues on April 21st with Cloud as a whole.

1 minute ago, Grafidea said:

Thanks. I've blocked it at the htaccess file level, unfortunately, Cloudflare's free version doesn't provide the option to block IPs.

It does indeed 😉 

I have reported this internally. However, I don't think you want them to index the expand truncated quote link anyway so likely this will be altered 😉 . Ultimately, it's not hurting you or helping you but definitely something we should review.

Could you please clarify what is being done when receiving this? It looks like an image is being resized but has invalid properties.

Glad to hear things have improved.

12 minutes ago, I_cant_Swim_ said:

16 seconds to load this page...

my site is also crawling. A cloud issue?

You are on our Cloud so yes. Things should start to normalize here soon.

52 minutes ago, Vakarian96 said:

If I revoke the rights in the ACP in the database permissions, they can no longer access it, but they see it permanently under unread content in the activity feed.

Are there any stuck tasks in ACP -> System -> Dashboard -> Background Processes? If not, could you please try rebuilding your search index in ACP -> System -> Search -> Rebuild Search Index, then please let us know if that helps.

1 hour ago, PalmTalk said:

So, is there any way to configure things so that HEIC photos can be uploaded and viewed within the post like a .jpg?

HEIC is only supported by Safari at this time and minimal at that: https://caniuse.com/?search=heic . If it ever becomes more widely supported, I'm sure, we'd improve how they get embedded.

3 minutes ago, rayzir said:

So if it's trying to move a large file, that may be causing an issue?  Looking at System>Files>Attachments and sorting by size, I see a few large files.  Could I simply delete these?  Do you think that would jiggle it loose?

I am simply guessing. It could be many, it could be something else entirely. The only thing we know is that it is going beyond what your hosting provider allows. You would either need to do the transfer manually or ask them for further assistance.

3 minutes ago, rayzir said:

Along with the Cron Job recommendation, I set up the cron job on the server.  When I tried saving the task method on the Advanced Configuration, I got this:

You will want to check that path there to ensure it is correct and ensure that it is writable. If you are unsure, please contact your hosting provider or disable template disk caching.

2 hours ago, rayzir said:

I tried to test the CPU usage while performing the manual run option and saw that CPU Usage: 48.8% (warning) and MEM Usage: 8.3% (warning). The script in the path /public_html/hostedsites/ssv/1274/index.php is consuming high resource usage. It is the reason you are experiencing the 503 service available error. 

HostGator allows a maximum of 25% CPU usage limit on our shared and reseller servers. If a hosting account exceeds this limit for longer than 90 seconds, resource restrictions will be placed on the account. 

Sounds to the degree, if this is taking longer than 90 seconds, it may not be possible to process this fully. I.e. if one image is exceeding that and it needs 91+ seconds to bring it down, your hosting provider will stop it from functioning.

Unfortunately, you would need to ask them why your server is generating a 503 Server Unavailable error then. This is not specifically something from a software standpoint we can get the reason for or resolve as 5xx level errors are server-related errors. They would need to investigate the server error logs. I'm afraid, there is not anything from a software point of view we can do until they provide the reason for the 503 error and state it is something they are able to assist you with you or something you are not able to get by on your hosting package (if it is resource related).

You would want to contact your hosting provider or server administrator for assistance here. "-200" in plupload is an error with processing on the server so it would need to be investigated and handled there. I'm afraid, server configuration is outside the scope of our support.

23 minutes ago, mtlurb said:

When I disable a plugin or change to GD/Imagemagick, how long does it take for it take effect?

It should be relatively instantaneous, depending on what is being changed. At most it may take the cache length of the page to take effect.

3 minutes ago, Ndugu said:

We can configure the server, but is there a place in the forum admin where we'll need to add the credentials?

PHP mail would be through your server's configuration. Anything you need to configure would be in your php.ini 😉 . 

All the software does pass that through native PHP functions and then PHP handles it to how you configured it.

2 minutes ago, mtlurb said:

Please see my workaround above... has nothing to do with plugins which I already disabled.

My point is that you did not have to do your workaround here. They uploaded just fine 🙂 .

1. Please contact your hosting provider for further assistance. They will be able to tell you how your server is configured for this PHP mail.
2. SendGrid is an email service. Instead of sending via your own server, you send via their professional email service. Email sending/receiving is a complex system which can lead to vulnerabilities/security problems, email deliverability due to being blacklisted, etc... Overall, it's a pain. Those that want to offload that pain, can use SendGrid or another service like SendGrid.

As you were able to upload the image fine here, there is something specific with your installation which is the cause here. Both here and your community run Cloud, there is nothing underneath which is causing an issue. I would advise disabling all third party applications/plugins, switching to an unmodified theme, and ensure that you do not have any resizing going on in ACP -> System -> Posting as a temporary test.

1 minute ago, mtlurb said:

Yeah I checked right after posting... and I tried all permutations ... and same thing, image uploads black.

 

I would recommend disabling what is creating the watermark there as that is not a core feature outside of Gallery.

2 minutes ago, mtlurb said:

My server is hosted on Invisions cloud... can this still be switched?

You can change image handler in ACP -> System -> Files -> Image Settings.