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Jim M

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Everything posted by Jim M

  1. Jim M
    Seems you're missing files in the /admin/upgrade folder on your server. When going to that on your community, I am being met with a 404 not found error. Please go to the Client Area and download a full set of files then extract these to your local computer and upload the contents of the "ips_****" folder to your server, overwriting what is there. Once done, go to {base-url}/admin/upgrade in your browser. Be sure to replace {base-url} with the base URL of your community.
  2. Jim M
    Just to note, this is a third party author, not ourselves.
  3. Jim M
    My colleague just responded to your ticket but the answer is you would simply go to {replace-your-community's-base-url}/admin/upgrade in your browser
  4. Jim M
    I am unsure what you mean. Did you complete the upgrader at /admin/upgrade ?
  5. Jim M
    Anyone running into this will need to ensure that they've ran the upgrader at /admin/upgrade . That will resolve it 🙂 .
  6. Jim M
    If you have the same issue as the OP, you would just need to ensure you complete the upgrade after the files are applied in /admin/upgrade in your browser.
  7. Jim M
    This prompt actually comes from Chrome, not our software, so please ensure you're using Chrome and do not have it installed. Then Android OS with Chrome browser should prompt you when it detects the manifest.
  8. Jim M
    Are you stating that you are not receiving push notifications or the prompt to install? Please note that you will not receive the prompt to install the PWA if it is already installed. Which from your quote above, sounds like it is already installed.
  9. Jim M
    No worries. Please let us know once they are available.
  10. Jim M
    After defining the constant for recovery mode, are you going to the ACP to login? It will not be applied till you do. If you are still receiving an error, please clear your /datastore directory on your server. Then try to login to the ACP again. If that does not help, we will require access to assist: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Jim M
    Sorry but it will take some time for our advanced support to look at your ticket and this will take longer than our typical support response times due to the advanced nature of your request.
  12. Jim M
    Glad you were able to resolve your issue here. Thanks for the update too!
  13. Jim M
    I would advise checking to ensure that your language pack is up to date and compatible with 4.7.2. You can check this by creating/switching to an unmodified language pack. If the error does not persist then this is an issue with your language pack.
  14. Jim M
    I would advise using recovery mode if this is happening in the ACP:
  15. Jim M
    I'm afraid, there is no easy, one-click button unless you want to delete all their content (including posts, etc...).
  16. Jim M
    Unfortunately, a 503 Server Error is an issue with your server or underlying hosting. You would need to work with your hosting provider to determine the cause here. If there are any errors with our software which we can provide assistance with, please let us know.
  17. Jim M
    I'm afraid, in order to investigate what is happening specifically on your community in your environment, we would require access. If you do not wish to provide us access, you can certainly wait for the fix which will be released from other individuals who are having a similar problem but there is no guarantee that it will resolve your issue if there is something specific to your installation/environment.
  18. Jim M
    🙂
  19. Jim M
    Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated. Here's more on recovery mode:
  20. Jim M
    Sorry for the inconvenience. I have removed this for you now.
  21. Jim M
    Glad to hear you found the issue!
  22. Jim M
    The given issue there would be an incompatibility with PHP 8 and your theme/plugin. You would need to work with the respected authors to resolve it, I'm afraid.
  23. Jim M
    Believe there is a misunderstanding. You or your hosting provider would need to provide us the server error log entry.
  24. Jim M
    You would need to troubleshoot the error then, I'm afraid. An Internal Server Error is very much like the check engine light on your car. It says something is wrong but not exactly what or where. You would need to get the server error log entry for the issue and resolve any server-based error there. We can take a peak at the error but if it is not related to our core software, I'm afraid, it would be outside our scope of support.
  25. Jim M
    Thank you. I was able to get in now. This appears to be an issue with the "Who Was Online" plugin. Once I enable that plugin, I am receiving a 500 Internal Server Error. You would want to check your server error log entries for the error it is producing on your server and resolve any issues related to it with the server. If the error is related with the plugin, you will want to contact the author for assistance.
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