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Jim M

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Everything posted by Jim M

  1. Jim M
    You can do this for a whole group or just for a first few posts for a group in ACP -> Members -> Groups -> edit group -> Content tab -> Require approval before content shows? (ensure you have "Bypass content moderation" disabled)
  2. Jim M
    Please keep in mind that there are 2 credentials to perform an upgrade: To login to your ACP, you would use your administrator credentials for your community. Once you click upgrade on the auto-upgrader, it will ask you for your Client Area credentials here on our website. Once the system has downloaded/extracted the files for the upgrade, it will redirect you to the upgrader. There you will use your administrator credentials again for your community.
  3. Jim M
    Could I confirm you and your users have IST set for their OS/browser? The time zone is set from the OS/browser level if the time zone cookie is not set. If there is a change and you're viewing your community as a guest without the time zone cookie, it would revert back to your OS/browser level.
  4. Jim M
    Unfortunately, this is not an issue with our software but rather an issue with third party add-ons which you have installed. Logging into your ACP, I see that 2 third party applications have upgrades available and some are known to have issues, like Tapatalk. I would suggest disabling all these then changing your PHP back to 8 to see if this resolves your issue. You also have a customized theme, which may also handle PHP 8 incompatibilities. You will want to create a new theme and switch to that unmodified theme to get a base reading of our software. Once you have done that, please let us know where you sit. It may just be you need to validate each and every one of your third-party add-ons are compatible with PHP 8.
  5. Jim M
    This is being further investigated by a manager on our Cloud network. I'm afraid, I do not have an answer for you at this time. Escalations to this level can take some time.
  6. Jim M
    Do you have Guest page caching enabled? If so, is it caching the page with a user who is not GMT? Can try clearing cache then immediately visiting the page as a guest to see if this is caching in the application.
  7. Jim M
    Looks like your server is throwing an error during extraction. However, you will want to perform a manual upgrade to upload the files as mentioned here: https://invisioncommunity.com/4guides/welcome/install-and-upgrade-r259/#manualupgrade
  8. Jim M
    Clicking around a few topics on your community, I am not seeing any issues. If you're still seeing this, please revert any custom FURLs and if you're still having issues, please provide us access to your community: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    This is due to a third party application, Classifieds. Disable it and please contact the author for assistance.
  10. Jim M
    I’ve merged your two topics on this, please see the quoted reply.
  11. Jim M
    Please keep in mind that customizations are outside our scope of support. However, you can read more here about our developer resources: https://invisioncommunity.com/developers/
  12. Jim M
    That would indicate that the template there is not compatible with the latest release and you'll need to work with the author to ensure it is compatible.
  13. Jim M
    Sorry, there is no quick disable. Each individual would need to unfollow the topic.
  14. Jim M
    Could you please check to ensure that we have access to your ACP? I'd like to review settings here in what is being used as settings for the RSS feed and investigate other settings within Pages. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Jim M
    Please ensure that you do not have any custom FURLs set to this which may be interfering with the change in 4.7.3 from Calendar to Events. Otherwise, please provide us access as detailed below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. Jim M
    Sorry, there is currently not an automatic notification system to the reporter based on what is happening with the reported content in the default software. You can certainly suggest this in our official Feature Suggestion forum.
  18. Jim M
    Please contact your hosting provider or server administrator for assistance as this is an error in your configuration, I’m afraid.
  19. Jim M
    As mentioned there in the message from your server, you will want to contact your hosting provider to review the error log message to see what is happening. It could be something on the server preventing the process from executing in a timely manner or something else but without further details, it is not possible to say.
  20. Jim M
    I've split this into its own topic as it is different from the original. Could I confirm that there are no third-party applications/plugins enabled when this is happening? If so: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Jim M
    By chance, are you viewing the RSS feed as a guest and there is content which is not available to guests or another member group? If not, please provide us the URL to the RSS feed and we can take a look.
  23. Jim M
    Keep in mind that Archived topics are not available in our internal search but are available in external searches, i.e. Google. Is that where you found this topic, in our internal search?
  24. Jim M
    I will move your topic to the correct forum for developer requests. Alternatively, you will want to reach out to the third party providers list for individuals to assist you.
  25. Jim M
    Feel free to post any suggestions in our official Feature Suggestion forum.
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