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Jim M

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Everything posted by Jim M

  1. Jim M
    Please be advised I have assigned this to a developer for further review. Someone will be with you as soon as they can.
  2. Jim M
    Your WordPress software and your Invision Community software operate independently so no, in general, you should not lose access on either side to the core software of each platform should one be removed. With that said, there is no information here if you setup any kind of SSO or integration with authentication. If you setup authentication so that you used Invision Community as the "source" for your authentication, then any account on WordPress that used Invision Community to authenticate would not work when your Invision Community platform is shut down. If you have any questions, please let us know.
  3. Jim M
    Please upgrade to the latest release. It seems you are a release behind here.
  4. Jim M
    Could you please provide us an example URL of the content piece which contains this file? (not the direct link to download the file itself) We are investigating another instance of something similar so want to have these reviewed if it is indeed the same issue.
  5. Jim M
    This is how this solution would likely be resolved with an image. Roughly speaking, high-DPI displays have twice as many pixels per inch than their traditional counterparts. For images to look good on those screens, they need to be twice as large. Currently, to work with an SVG or custom CSS, this would require customization which is outside our scope of support.
  6. Jim M
    Email is unique in our software so simply having 2 accounts with the same email address here is an indication something is happening in the SSO to bring over the email address when an account is sync'd with it.
  7. Jim M
    Unfortunately, this says the same information here, just in a different format. They would need to expand on what exactly is causing this from our software. Currently, we just know it is PHP running at 99.7% CPU and for 1:41. What exactly is causing this is what we need to determine and be provided logs for.
  8. Jim M
    Unfortunately, you would need to make sure this and other folders/files are writable for the software to work so you would need to check with WPEngine to see how to allow the software to write to the file.
  9. Jim M
    You would need to work with your SSO’s author as you may be fighting an uphill battle depending on how these accounts are tied to the WordPress versions. If it updates the email address on login, it will change each time you login if it is configured to do that. Seeing as we do not know how the SSO functions, we cannot answer how to resolve this.
  10. Jim M
    In our Client Area access details, the number password dots after you save will be different than the characters in your password. I would advise simply copying/pasting the password in, after verifying it is correct on your own login, so you know it is correct.
  11. Jim M
    Unfortunately, as you are using an SSO, you would need to work that out with the author of it.
  12. Jim M
    Sounds good. Please let us know if we can be of further assistance.
  13. Jim M
    You will want to clear your cache by going to ACP -> Support -> Clear Systems Cache
  14. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Jim M
    Please ensure that you're logged in on the front-end of your community with the same admin account. The Easy Mode editor will transfer you to the front-end to let you style it in real time. In order to do so though, you need to be logged in with the same exact admin account.
  16. Jim M
    After unlocking and running the task manually, your server is encountering an 500 Internal Server Error while attempting to run the task. This is very much like the check engine light on your car, it says something is wrong but not what or where. You will need to reach out to your hosting provider or server administrator and ask for the Server Error log entry associated with this issue. Please have them review and resolve any server errors which may be related but pass any software errors to us.
  17. Jim M
    ACP -> Members -> Groups -> edit whichever group you need -> Content tab. Then look under the "Uploads" headline.
  18. Jim M
    Did you unlock it?
  19. Jim M
    Unfortunately, after disabling all your third party applications/plugins, it loads without error so one of them is creating an invalid call here. You will want to disable them then re-enable one-by-one to find the culprit then work with them to resolve the issue. Are you able to try this as well, @abobader?
  20. Jim M
    As mentioned by @DawPi, this is third party related so you will want to work with the author for assistance. It could be that it also is not compatible with PHP 8. You can use recovery mode to disable all third party applications/plugins as you do not have access to the ACP:
  21. Jim M

    Auto Renewal

    Jim M replied to SvB's topic in Technical Problems

    I've moved this to a ticket to assist you. Please watch your email for further information. For any account questions on renewal, you're welcome to use our Accounts contact us form: https://invisioncommunity.com/contact-us
  22. Jim M
    As mentioned by my colleague, you are welcome to provide us with a new slow query log based on your current configuration and we can review to see if there are any software improvements we can make. However, keep in mind that you would need to work with your hosting provider (or a server administrator) to optimize your database if there are still system tables in MySQL which are causing performance issues. If your hosting provider is unwilling to help you optimize their server, you may need to explore another provider or if you are on shared hosting and that is why they will not assist, you may need to upgrade to a different plan or provider.
  23. Jim M
    You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock.
  24. Jim M
    Conferring with my colleague, based on your original screenshot, you upgraded to the version 2 Twitter login API at some point. I'm afraid, our current login code will not work with that. It is on our to-do list to upgrade our login code to be functional with the new Twitter version. If you still have your Twitter version 1 API keys, it will work. However, if you did perform an upgrade, it will no longer work due to being on version 2. I am sorry for any confusion.
  25. Jim M
    Glad to hear you found the issue!
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