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Marc

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Everything posted by Marc

  1. Marc
    In the top right of the admin cp, click on your name, and you will see a selector there
  2. Marc
    No problem at all. Glad that helped 🙂
  3. Marc
    There isnt. You would need to follow the procedure shown there at present
  4. Marc
    Have you ensured you switch cloudfalre off and tested first of all, to ensure that isnt what is causing the issue?
  5. Marc
    No problem. I will update once that guide is sorted
  6. Marc
    I have switched away from template caching that you had switched on, as that is what was causing you problems. Your server is actually showing service unavailable frequently, which is likely why template caching is having issues. Unless you have good reason to have that switched on, I would leave that switched off
  7. Marc
    I would suggest removing or at least checking the formatting code you are using on your user groups. Its very very likely that one of these is causing you issues. Something there is so wide its pushing the sidebar down
  8. Marc
    You would need to contact your hosting company in the first instance in order to obtain these, if you do not have access yourself
  9. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Marc
    We are unable to assist with 3rd party custom themes unfortunately. You would need to contact the author of that theme for assistance.
  11. Marc
    We cannot assist with custom development unfortunately. I would say however, this may not be as simple as you think to achieve, as its not a set location, its dynamic in nature. So would require some development to achieve
  12. Marc
    I have just sen that. It seems you created a sales request, and also not under your email on file. So it would not have been picked up as of yet. You need to respond to the ticket I created for you
  13. Marc
    There is no specific size for it. It depends on what you want yourself. Note it will also resize in some places anyway
  14. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Marc
    hare you tried something even larger than that size? If you are on a high resolution phone, its likely you would need larger
  16. Marc
    Very much understand your frustration there. Sorry there is little else we can really do to assist on this. Have you considered cloud hosting at all? This way you would never have the back and forth as we deal with both sides of it
  17. Marc
    Yes, that would be expected, as we dont actually store card details. They are stored on the card processor side, and not on our side. Therefore we dont Actually have the current full details to provide them with in order for you to use an existing one for a different provider
  18. Marc
    This is intentionally not automated. The licensing is there to ensure people are not abusing the licensing process. I must admit to being extremely confused by your statement that its extremely difficult to change, even with a ticket, as I am seeing no tickets on your account. I have created a ticket for you on your behalf. Respond to that with exactly what you need, and we can get it sorted for you.
  19. Marc
    Please upload a fresh set of files, go to /admin/upgrade and continue the upgrade from there. This is just so that you are sorted for now. Once you are done, please let us know, and we can check the logs to see if we can see what is causing it to happen
  20. Marc
    yes, that is correct. You Would need to ensure you are up to date before that date (at least on 4.6)
  21. Marc
    Glad to see you managed to find what was causing the problem 🙂
  22. Marc
    No problem. If you are then still having issues, we would need an example user who is trying to edit, along with a link to the item in question
  23. Marc
    The only reason it would not be an option is if you do not have the moderator permissions to delete them. You need to check moderator permissions on the user or group you are logged in as.
  24. Marc
    There is no such conversion utility within the software at present, no
  25. Marc
    Do you have some example links? I have clicked on a few there, and cant see any issues.
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