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Marc

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Everything posted by Marc

  1. Marc
    This is being resolved for you on your ticket
  2. Marc
    Please provide a link to that new post, and we can take a look
  3. Marc
  4. Marc
    Note, you also cannot use PHP 8.1 at present, as we have not yet updated for that version. 8.0 would be the highest
  5. Marc
    There is no such functionality within the platform at the present time. Please feel free to post this in our suggestions area if you would like to see anything like that in the future
  6. Marc
    I have tagged this for one of our developers, who may be able to shed more light on this for you. I would however doubt we would re-request if it fails on 'slow down requests' as that would actually compound the issue
  7. Marc
    We are unable to assist with changes directly in the database unfortunately. Is there a reason you are not using the interface to do this?
  8. Marc

    Prefix

    Marc replied to Ricsca's topic in Technical Problems

    There isnt must we can say to that unfortunately, other than the fact we have many thousands of clients using sendgrid for their purposes
  9. Marc
    Havent had chance to look at this yet unfortunately, but it is on my radar
  10. Marc
    I believe you may have missed comments further down. He should be able to, and there must be a reason why they cant. There has been a ticket created to find out why this is the case @OptimusBain My colleague has tried your access details and it appears to be incorrect. Currently awaiting your response on the tickets there
  11. Marc
  12. Marc
    The guides I have on my list to update, which I have already stated previously. However it would only be to tell you to do what you have already done in requesting the access. We have no control in any way over whether or not they accept. Unfortunately, thats simply the situation we are in at present
  13. Marc
    Indeed, if people are adding alternative characters to bypass this, you would need to add those also. Unfortunately as they are valid characters and not the ones you are blocking.
  14. Marc
    Please could you provide a link to that item? We can then take a look for you.
  15. Marc
    I have created a ticket on this for you so that it can be looked into further
  16. Marc
    I have created a ticket on this for you so that it can be looked into further
  17. Marc
    I have created a ticket on this for you so that it can be looked into further
  18. Marc
    No problem at all. Glad you got that sorted
  19. Marc
    There is some confusion here I believe. There should actually be a renewal button on a product. Its subscriptions that there isn't, and that is intentional, while we do have improvement reports in for it. We would need access, as mentioned in your other ticket. There must be some other reason that person cannot renew
  20. Marc

    Prefix

    Marc replied to Ricsca's topic in Technical Problems

    Please feel free to add any constructive feedback to our suggestions area. "Update to 2022" is not really constructive actionable feedback We do have a prefix system. We simply dont have it in the manner that is being asked for here. You can choose a prefix for topics from the tags that have been selected Sorry to hear you feel that way. However while our updates may not be useful to you, Im sure many of our customers appreiciate the many bug fixes between each release, and features added to our feature releases.
  21. Marc
    You would need to remove that from your custom theme, or contact the author to do that on your behalf. With regard date formats, please see the following guide on how to do this
  22. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    Sorry, I should reword what I said there. This isnt actually bug. Its working as intended at present. While I appreciate you would like that way of it working to change, from a support standpoint, it isnt actually broken at present.
  24. Marc
    We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there
  25. Marc
    This isnt actually an issue. If you want people to be able to pay expired invoices, you would set the invoices not to expire. That way your user can pay them
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