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Marc

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Everything posted by Marc

  1. Marc
    Its our client area, and its admin access details of your site. You can see how to do this here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access
  2. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    Sorry, Im not sure what you mean here. You would be simply cancelling it on that persons account
  5. Marc
    As mentioned by Jim there, you would need to contact your mail service provider
  6. Marc
    You would need to cancel that product rather than delete the invoices
  7. Marc
    Please zip the originals, and upload the zip. Those showing there are certainly upside down.
  8. Marc
    The only way you are really going to be able to clear that up is to cancel what he has there entirely, and set up a yearly one.
  9. Marc
    Before we continue, please update your site to the latest release and test again
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    You would go to the customers account, and cancel the subscription
  12. Marc
    You said there "it only let him select the other subscription package" but Im not sure what "other" is in this context. We also dont know what dates are incorrect there. You would need to provide that information in order for us to advise
  13. Marc
    You would need to raise a new invoice for that subscription in the admin CP, or remove the subscription which will then allow for repurchase
  14. Marc
    We would need an example of this in order to take a look. Is it one specific user having the issue there?
  15. Marc
    If this is being done by the browser, there is nothing you would be able to do on the site of facebook options to correct that
  16. Marc
    The error you are asking for is actually what is shown there. The software cannot connect to that pop3 address. Its something you would need to take up with your email host unfortunately
  17. Marc
    Thank you for letting us know
  18. Marc
    Please check the admin username and password as those are currently incorrect
  19. Marc
  20. Marc
    There is no specific size, as the software is responsive in nature.
  21. Marc
    There is. It should be used within 1 hour, or there would need to be a new request
  22. Marc
    ACP->Support (top right) . You will see optional patch showing as a label under the version
  23. Marc
    You would have needed to select that you current ranks are retained when you did the upgrade. If you havent, they would not be present unfortunately
  24. Marc
    No problem. Good luck in getting the issue resolved
  25. Marc
    Are you using any external mail service that may be altering links? This tends to be the most common cause of issues such as these
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