OK, lets see what we can sort here for you
We will need the original default IPS Template for both IPS 4.6.12.1 and IPS 4.7.0. We can't do a test install, so this is why we require this.
We would not be able to provide a default theme for an old version. For the version you are on, you would simply click to create a new theme. That would create you a new theme which is default. You can create a test instance however. See the next item.
We need you to delete test URL from Licensed URLs (showed on Client Area). We've tried before (2 months ago, 6 months ago), but no success. License verification system for test installations seems to be broken and it keeps the same cached result all the time even if the test installation doesn't exist anymore. We didn't succeed in modifying the test URL for more than 1 year. Why is that? In the last years the license system was working all the time, but now seems to be broken. And yes, I've followed the instructions provided on the website.
This is actually confusion you have here. Deleting an installation does not reset the URL on file. Only we can do that. I have done it for you on this occasion, but generally you should be installing tests in the same location, which would not require reset.
We will need you to have a look in phpMyAdmin and fix the MySQL Database in case of any errors or any bad data. We first had IPB in 2016, then updated to IPS 4, then here we are. But there seem to be some issues in the SQL database. IPS updates are not always fixing things. I can't point to anything specific, but I would be glad if you checked everything in our installation. Just inspect MySQL tables.
You would ned to be more specific here on what you are looking to achieve. What is it that makes you feel there is bad data? There isnt anything on your screenshot to indicate you have any issues with data.
Would you please inspect main configuration files from IPS Installation? Just to have a look and make sure there are the correct values.
Again, as with the item above. What is it that is leading you to believe you have a problem with these?
Would you please have a look and see why 4.7.0 update will not show up? Skipping the fact that there's a timezone inaccuracy, why the update to IPS 4.7.0 will not appear?
This will check periodically. Please go to System->Site Features->Applications and select to check for updates. It may well however be that your server cannot communicate with ours. I would not however skip the time issue. That should be resolved and can indeed cause issues with things such as tasks too. One of which actually checks for updates.
Since you changed everything here on this website, would you please tell us where we could talk with Support team live and if you'll ever bring back supports tickets? I didn't find anything clear regarding any official communication for IPS Customers. No notification about this in AdminCP.
You are speaking with support... Hi 🙂
There was indeed an email went out about this quite some time ago. We are still working your tickets, they are just in a different place. I can access your details as normal, I can escalate as normal, this can be pushed to a ticket if there is a need to do so etc. You're really not losing anything here. We have simply changed our support methods.
After fixing everything and receiving my confirmation, would you be able to delete the topic from your forums? Just after everything will be OK.
We would not generally delete topics unless there is a good reason to do so. The reason for this in the first place is so that others can see the answers to some questions, and may actually then gain knowledge on their own issues.