Marc

Your site itself will remain operable if inactive, however you cannot upgrade or use any IPS related services such as support, spam service etc. Of course after a 2 year period your license would be permanently expired, so you would then not be able to renew

I have tagged our developers to see if they can advise on this for you

There wouldn't really be any way to do this at present unfortunately. Please feel free to post up within the feedback area if you wish to see something like this added to a future release of the product.

We would not advise on removing indexes, no. They will be simply readded on the next update. I will however pass this along to our developers

40 minutes ago, GCoffey said:

So to be clear, there is no super admin type role? The admins all have the same permissions? 

Not quite. Admin can have different permissions, but there is no "super admin". You can have all permissions or some permissions, but there can be multiple admin with all permission. There isnt a single admin that has more than all the others unless you specifically have set it that way.

As a cloud customer, if you want us to confirm your position we can certainly do that. Submit a ticket to us with the name of your account and the other admins account, and we can certainly ensure you are better informed of what you need to do

Please could you provide those members names (or IDs if you prefer).  I can then take a look for you

Im unable to  replicate this, so I have created a ticket for you, which you will get an email on shortly. Please provide the file you are trying to import there so we can take a look for you

Im not able to replicate this issue on my end. Please could you let me know exactly what you are selecting/deselecting, and I can then see if its that specific combination?

You would indeed need to upgrade in order to add pages to your product, which is the only way you would be able to add that file

On 7/24/2024 at 5:15 PM, HighlanderICT said:

Anywhere I can read about this? I cant see anything. I wonder if the option to add timed subscriptions that all expire on the same date will be an option? 

We run a sponsorship scheme for our local football team, and regardless of when someone joins, the sponsorship end date is the same date each year (eg. May 31st each year). We want to sell subscriptions to the scheme over the space of a few weeks but want all subscriptions to have the same renewal date. Possible in V5? 

There isnt this planned at present. I would advise posting this in our feedback forum if you wish to see something like this in the future

I can take a look now. However there is no guarentee it wont need to be escalated, and if that is the case it would need to be left out until the issue is resolved

This has indeed been hidden in the directory until they have the issue resolved. Any other questions would need to be directed to the site owner

You have an issue on your community. There is no way of telling if these are causing the issue until they are removed from the equation. If we review the issue, we would be disabling them entirely in order to check this. But the others absolutely have to be addressed. The file changes for example, are unsupported

We would need very specific examples to take a look at, but from what you are saying there, it sounds likely there is an issue on their end rather than yours

You still appear to have many issues on there you need to ensure you address before we begin looking at this to ensure these are not the issue. You need to at the very least ensure everything is up to date (apps and plugins for example), address the issues with files that are edited showing in the support area of your admin CP, along with also the database items. 

Are you able to reproduce it? The issue we have is nobody appears to be able to reproduce the issue unfortunately

Really no need to bump again 4 hours later 😄 

Matt knows more than me 😄

I will take a look at this on my instance here and get a bug report in if I can replicate. 🙂

Please update login details. Your htaccess details are present, but there is no password for you ACP present

We do not have a c4 model we are able to provide on how our cloud is built up. There is some information on our cloud policies, which is shown below, however I dont believe this is what they are looking for. Realistically, we would require more specific questions than what is being asked there really, but I have created a ticket so we can discuss more as needed

https://invisioncommunity.com/legal/