kims79

Hello,
I just got up, read this email and I am absolutely furious.
I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.
 
 

Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
 
Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
 
The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
I will start by believing that you get a com for each request sent by an IPBoard installation.
What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
You want me to pay 30% more and once a year? 
Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
 

Désolé d’être snippy, mais woltlab semble être devenu meilleur que vous et est beaucoup moins cher, nous envisageons de migrer vers eux.

Hello,
I just got up, read this email and I am absolutely furious.
I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.
 
 

We never wanted to be the cheapest, just the best. 🙂 

You should really make politics, we pay our hosting 42€ per month with a plesk license that allows us to change your PHP in one click and that hosts other sites with medium traffic without difficulty.
We would have no interest in switching to a proprietary cloud hosting at 129$ without any access to the machine and its configuration and without the possibility to install anything else from ipboard.

You should really make politics, we pay our hosting 42€ per month with a plesk license that allows us to change your PHP in one click and that hosts other sites with medium traffic without difficulty.
We would have no interest in switching to a proprietary cloud hosting at 129$ without any access to the machine and its configuration and without the possibility to install anything else from ipboard.

You should really make politics, we pay our hosting 42€ per month with a plesk license that allows us to change your PHP in one click and that hosts other sites with medium traffic without difficulty.
We would have no interest in switching to a proprietary cloud hosting at 129$ without any access to the machine and its configuration and without the possibility to install anything else from ipboard.

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

You should really make politics, we pay our hosting 42€ per month with a plesk license that allows us to change your PHP in one click and that hosts other sites with medium traffic without difficulty.
We would have no interest in switching to a proprietary cloud hosting at 129$ without any access to the machine and its configuration and without the possibility to install anything else from ipboard.

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
 
Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
 
The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
I will start by believing that you get a com for each request sent by an IPBoard installation.
What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
You want me to pay 30% more and once a year? 
Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
 

If I quote the $129 package, it's because the $49 package doesn't suit our needs, don't take your customers for beginners.

You should really make politics, we pay our hosting 42€ per month with a plesk license that allows us to change your PHP in one click and that hosts other sites with medium traffic without difficulty.
We would have no interest in switching to a proprietary cloud hosting at 129$ without any access to the machine and its configuration and without the possibility to install anything else from ipboard.

Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
 
Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
 
The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
I will start by believing that you get a com for each request sent by an IPBoard installation.
What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
You want me to pay 30% more and once a year? 
Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
 

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that?
No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear.
With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities.
Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees.
I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously.
With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.
Also, where is Zapier support for self hosted?

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.

Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
 
Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
 
The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
I will start by believing that you get a com for each request sent by an IPBoard installation.
What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
You want me to pay 30% more and once a year? 
Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
 

In all seriousness Matt. If you / the rest of the management at invision think that sort of timescale is acceptable when communicating such a big jump in price, then I really do recommend you hire someone with more knowledge and skills in communication and customer care. You needed to be weeks ahead of this, to give people reasonable notice. 

Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
 
Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
 
The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
I will start by believing that you get a com for each request sent by an IPBoard installation.
What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
You want me to pay 30% more and once a year? 
Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
 

Hello,
I just got up, read this email and I am absolutely furious.
I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.
 
 

Hello,
I just got up, read this email and I am absolutely furious.
I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.