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Randy Calvert

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Everything posted by Randy Calvert

  1. Randy Calvert
    Edit sub4 to have a parent of Subforums instead of sub3.
  2. Randy Calvert
    Ouch... it sounds like they're not generating full backups then. 😞
  3. Randy Calvert
    You would need to restore from an earlier backup. There is not an “undo” option for the flag as spammer option.
  4. Randy Calvert
    Logging in is what triggered the refresh. If you would have logged out on your original device and logged back in, it would have done the same thing.
  5. Randy Calvert
    Correct. It’s saying a table is missing. It sounds like they did not fully restore the DB.
  6. Randy Calvert
    Anything disabled is not being used. If you’re happy with the state of your community, you can remove them. As a best practice, it might be worthwhile making a full backup of your site before removing them in case you realize later on you needed it.
  7. Randy Calvert
  8. Randy Calvert
    I don't know if I'm reading the request wrong, but if you create multiple calendars, you can split events across each of them and show only events for that calendar. For example below, on the calendar homepage... I have ALL events showing across all calendars. In my second screenshot, I have only Holiday events showing. Nevermind... I see how I misread.
  9. Randy Calvert
    You can only download the latest version. If you have existing files just override them with the new files and run the upgrader (domain.com/admin/upgrade). If you don’t have ANY old files such as conf_global.php… you could install a fresh new copy into a DIFFERENT database. Then edit conf_global.php to point to your old database and then finally run domain.com/admin/upgrade. That would upgrade the old DB to the latest version.
  10. Randy Calvert
    Yes, it’s absolutely possible to upgrade. Make a full backup before you do anything. If you have any third party plugins, make sure they’re updated and confirm they work with PHP8. I would disable ALL third party resources and then switch to a default theme. Upgrade your server to PHP8 (required for the 4.7 releases). Use the compatibility checker once on PHP8 to make sure it meets all of the system requirements. Download the latest release from the client area (you can only download the latest version… old releases are not available). Upload the files to your site and overwrite the old ones. Go to domain.com/admin/upgrade and follow the prompts. Once the upgrade completes, go to the support section of ACP and clear the system cache for good measure. Fix your theme and add resources one at a time to make sure you know if any one specific is not compatible with 4.7 or PHP8.
  11. Randy Calvert
    If it’s limited to you, admins, and trusted users it’s fine. Don’t enable it for guests or regular members. They could embed files such as malware or do other dangerous things. Basically it is a powerful tool that could be abused if someone wanted to. Treat it accordingly.
  12. Randy Calvert
    When using the editor, just double click the image. A popup should appear that allows you to set a caption as well as control the image size. If you are editing raw HTML (meaning clicking the “Source” button in the editor if you’ve turned it on for your admin group) you can add whatever code you want.
  13. Randy Calvert
    Have you also switched back to a default theme? Your theme might also be the culprit.
  14. Randy Calvert
    This is a MINIMUM version value. Since IPS servers are using 1.2, you can’t enforce requiring 1.3 unless you create a rule that allows 1.2 for IPS (but that’s more headache than it’s worth).
  15. Randy Calvert
    This error typically is occurring because one of your third party resources are out of date. Check to make sure each are compatible with php8. I would suggest disabling all of them and enable one by one.
  16. Randy Calvert
    If it’s deleted, it’s gone. The only way to recover it would be to restore from a backup that happened prior to it being deleted. Doing this would mean you lose anything that happened (new user registrations, posts, etc) that occurred after that backup.
  17. Randy Calvert
    You might need to check your .htaccess file which handles all of the SEO friendly URLs was restored properly. It’s not uncommon for restores to miss hidden files such as htaccess which could cause this this problem.
  18. Randy Calvert
    These all look regular and safe. As a recommendation, take a backup of your database before running the commands. This will protect you should something go horribly wrong.
  19. Randy Calvert
    The drops are correct. You might notice most of them are part of creating new tables then deleting old ones and then renaming the newly created one. These are things you should be doing yourself as a self hosted customer. If you are not comfortable doing them, you should contact your host. IPS does not have direct access to your database. These are BEST run via SSH. In many cases they can be run via phpMyAdmin but there are cases where queries might time out via a web browser. As a result, it’s something IPS notes for you to be prepared to do just to be safe.
  20. Randy Calvert
    Have you tried this with a default theme?
  21. Randy Calvert
    Your GA code should look like: <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-XXXXXXXXX"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-XXXXXXXXX'); </script> This code would be inserted into: ACP > System > Site Features > Integrations > Google Analytics After adding the code, you MAY need to clear your system cache. ACP > System > Support > Get Support Click on "Clear System Caches".
  22. Randy Calvert
    IPS generally does not comment on feature suggestions. I generally would suggest watching the release notes. If it's included, it will be noted there. https://invisioncommunity.com/release-notes/
  23. Randy Calvert
    The ACP can be accessed from <domain.com>/admin or if you're logged in with an admin account from the menu that shows up when you click on your username in the upper right hand corner. (The last option should be "AdminCP".) Regarding setting a custom domain, this needs to be done by IPS. You can open a support request from your Client Area (https://invisioncommunity.com/clientarea/). Just click on "Manage Your Purchase" and scroll down to the bottom until you see "Licensed URL". It will have a link that lets you submit a request. Once you get logged into the ACP, the help guides will make more sense and be more helpful. If there is something specific you're trying to do, just let us know! 🙂
  24. Randy Calvert
    That is one of the biggest issues. PHP is not allocating enough memory to the request. Ask your host to increase the memory max limit.
  25. Randy Calvert
    Given this is not a break/fix issue… if you want to make a suggestion, post it in the Features Suggestions forum. Otherwise it will be lost in the sea of technical support requests.
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